BenQ G2400WD does anyone else have this problem?

M

mao mao

n00b
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Apr 23, 2009
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I bought this monitor and it had a dead pixel and on the left side, and a bunch of stuck red and blue pixels down the middle. (see pictures).

I RMAed it with BenQ, they made me pay to ship it to them. Then they sent me the exact same monitor back (i verified the serial number). It has the exact same issue.

I've had a horrible customer service experience with them so far. Does anybody know if this is a common problem with this monitor?

Thanks for the help.

http://img.photobucket.com/albums/v304/Bigdiff/2009-08-11185702.jpg
http://img.photobucket.com/albums/v304/Bigdiff/2009-08-11185715.jpg
http://img.photobucket.com/albums/v304/Bigdiff/2009-08-11185759.jpg
 
Last edited:
Mine developed one horizontally for awhile, but it went away.

No clue why it came or why it went away.

Complain to those assholes and have them pay shipping both ways.
 
Sorry can't help BUT,

I just sent my G2400WD back for a different issue (shipped today, 10.50 @ Fedex, not too bad.)

Anyway, did they contact you while they had the monitor in their possession, did you attempt to contact them? How long did it take from when they received it for them to ship it back to you??

Thanks!

Peter
 
Proneax said:
Sorry can't help BUT,

I just sent my G2400WD back for a different issue (shipped today, 10.50 @ Fedex, not too bad.)

Anyway, did they contact you while they had the monitor in their possession, did you attempt to contact them? How long did it take from when they received it for them to ship it back to you??

Thanks!

Peter
Click to expand...

No they did not contact me at all while they had it. The turn around was very quick. I sent it to them Tuesday of last week, they got it on Thursday, opened it up, put it back in the box I had sent it to them in and shipped it back on Friday. FedEx tried to deliver it to me Monday, but I wasn't able to get it until Tuesday (yesterday).
 
I have had nothing but problems with Benq trying to order a V2400. First off when I ordered the website said the item was instock. After the order, the invoice says it is backordered. I waited 3 weeks, and had to move to a new address, so I ordered it again, and sent an email to have the first order canceled since it would be sent to the wrong address if they ever were to send it. I waited a week with no reply, and sent another email. Within a week, I finally got 2 emails, one saying they submitted a request to cancel the order, and the another saying the order can't be cancelled because it is about to ship. I waited 3 days, and emailed again asking the date when the item would be back instock. This time they tell me they are going to cancel my order, and ask for all my credit card info, bank routing numbers and more info they don't need to process my refund. I've never been charged which makes it all the more funny.

I hear BenQ monitors are quite nice, but I will never buy direct from their website, ever again.
 
Wow, that sounds like a horrible experience!

Here's where I am at now... I called BenQ asked to speak to a manager. The customer service rep put me though to "Andy". Andy did not answer his phone, and I left him a voice mail explaining the situation, with my number to have him call me back. So far no call back :(
 
I'm having a different problem but want to report on my experience with the RMA dept.

Sent my monitor in on Tue. They got it Wed. I called today to ask about if they could fix my monitor. Something was strange because I could barely hear the guy and I could hear an echo of my words loudly which was very annoying!

In any case I was able to hear enough to communicate. He said he couldn't see a problem... So I explained the problem to him and he said he would check again.

Called back just now, said he still could not see a problem. I had sent a picture in when I got my RMA approved and he has not seen it, so I emailed it to him. Also, he said the only way he can test DVI or HDMI is with a DVD player he has?!?! His computer only has VGA!!!!!!!!!!!!

This is someone working in RMA for a Monitor manufacturer and he doesn't have DVI to Test?!?! That blew my mind!

In any case I'll report back what happens. If he still can't figure it out I'm going to try to get a manager or something. If I hadn't called him I suspect they would have just sent it back without touching it.
 
Good news! I got a call back from Andy (the manager) today, and he apologized for their mistake, and agreed to cross ship me a new monitor, which will be on its way to me tomorrow. They will also be paying for the return shipping of the old monitor.

I showed him the links of the dead pixels on my photobucket, and he was amazed how bad it was.

Assuming my new monitor doesn't have any issues BenQ turned this bad customer experience around.

Proneax I would recommend calling up BenQ, give a brief explanation of the problem, and ask if you can speak with a manager. gl man!
 
My saga continues...

BenQ shipped the new monitor to the wrong address, I gave them my work address to ship it to, but somehow they sent it to my home. Of course I wasn't at home I was at work, but I eventually ended up getting the monitor yesterday. Based on the build date they actually sent me an older monitor then the initial one, which is not a problem, I was glad it was from a different batch.

I plug it in, and what do you know, dead pixel right in the center of the screen (from left to right) about 2 inches down from the center (top to bottom). I emailed Andy to see why they still were not able to send me a monitor without defects. I'm waiting to hear back...
 
FWIW I got my monitor back, they replaced the panel as it was defective. New panel thankfully has no dead pixels. Sorry to hear you're still dealing with this mao mao.

I did call Mainteq daily while they had my monitor. On the 2nd day I convinced the guy that my monitor had a problem :rolleyes:
 
I sent in my E2200HD last week because I had a green vertical line run through the mid right side of the monitor (I have pics will upload them when I get back to my deskie). I sent in a web RMA request to BenQ, but given the layout and options, I knew it was kind of old and would never be read. I called them the next day and got the RMA information. The voice was somewhat muffled but I was able to get the RMA through.

Fortunately, I still had the shipping box from BenQ when I bought it from their store (170 for a decent 22" HD montior). I shipped it last Friday, tracked it until it was delivered on Tuesday. I received it back yesterday. All they did is replace the panel. The monitor still had all of my settings from before and it still has a broken cable organizer clip (cheap piece of plastic broke when I was packing it up). I haven't done an indepth analysis on the monitor, but I did check the basic stuff. There are no dead pixels or large groupings of stuck pixels because I would've notice them right away.

Overall the RMA experience was so-so. I somewhat wished they would've contacted me with the status on the montior before shipping. It kind of came as a surprise to me on Friday to see my monitor come.
 
I'm glad everything eventually worked our for a few other on here. I didn't not hear back from Andy today, I'm going to give it 1 more day and then call them. If I knew what I had known before I would not have purchased my BenQ monitor
 
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