BB/CC Video card return policy

D

Dutch

Limp Gawd
Joined
Aug 10, 2004
Messages
268
Anyone had any experience returning opened video cards to BB/CC?

I want to start playing Crysis but need more juice than my 7900GTO and I don't want to wait for 8800 GTs to come in stock.

I'll pick up the card and take advantage of the extended Christmas return policy if I could do it without a restocking fee, etc.
 
it depends really. We used to charge a re-stocking fee... and now we dont. Just yesterday a guy came in and wanted a graphics card but had no idea if he had PCI, PCI-Express, or AGP... and didnt know his computer model number to look it up... so we sold him a PCI-Express since he said it was a fairly new computer... didnt work - he returned it . Then we gave him an AGP to try.... still didnt work... he returned it (no restocking fee either time) and finally he goes "yea my friend built this computer for me" and we're all like O CRAP well your friend prolly gave you old old old crappy parts... it's probably standard PCI... sold him one ... it worked and never saw him again

**edit** I work for Best Buy, i dont know CC's return policy
 
They've never given me any problem. Within the allowed period, return it for exchange or full cash refund. I've done it at both stores and it went smoothly. I had a BFG card die on me, and BB even told me they would "handle the lifetime warranty on my behalf." It was outside the normal return period but I could, with my receipt and original packing materials, bring it in to exchange for another BFG on the shelf. I had a 6800 NU, which they were out of, but they let me exchange for a 6800GT and pay the difference.
 
Despite the questionable ethics of this plan, no, at most they'll just give you another card of the same make/model because you opened the package.
 
Mr. K6 said:
Despite the questionable ethics of this plan, no, at most they'll just give you another card of the same make/model because you opened the package.
Click to expand...

Best Buy has gotten so much of my money over the years I wouldn't feel bad doing this.

If Nvidia/ATI would make more cards available on their "hard launch" this wouldn't have to be done. So BB can blame them :cool:
 
I work at circuit city.

Video cards normally have 30 day returns with no restocking fee.

Just hold onto the packaging and the receipt and you should be good.

With the holidays you have extended return but it will be a little more difficult to return for something other than an exchange if its over 30 days. Just a little warning.
 
postal21 said:
I work at circuit city.

Video cards normally have 30 day returns with no restocking fee.

Just hold onto the packaging and the receipt and you should be good.

With the holidays you have extended return but it will be a little more difficult to return for something other than an exchange if its over 30 days. Just a little warning.
Click to expand...

Might not have to resort to this plan - Mwave has the EVGA 8800 GT in stock now.
 
ethics are one thing but if we, as consumers, play by the rules of the business then there is nothing wrong and no crime committed. if a store has an extended return policy and we purchase something, then return it before that policy is over then we've played by their rules and it's a done deal... stores have return policies for a reason, which is customer satisfaction, and what they are betting on is if the customer leaves the store with said item, more often than not they will keep it, so they are willing to deal with a certain amount of returns just to make the initial sale..
 
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