Bad luck with nec 2490

bcwang

n00b
Joined
Aug 12, 2006
Messages
52
I had bought a new NEC 2490 and it had a shadow of what looked like a cross shape, with a vertical stripe a bit right of center and a horizontal stripe about 1/3 of the way up from the bottom of the screen. This screen also had a dead red subpixel and a completely dead pixel (always black) though it was a bit blurry more like a dust spec behind it. So I got it RMAd and got a new replacement.

Well this new replacement has that same cross shaped non-uniformity in the same location. And I also got 2 dead pixels again, but this time closer to the center of the screen than my first unit. Wow, is my luck bad or what?

So other owners, is it normal to have this shadow? Just put a completely white screen, or it is especially evident with the green screen from the program "dead pixel tester" Stand back a bit and look at it, move your head around to help notice differences. Is your screen completely uniform? I have what looks like a slightly brighter line with a slightly darker outline around it. I almost have a feeling there is a backlight right there or something causing this line. On that green background I can kind of see a grid like pattern. Overall the screen is much more uniform than other monitors, it doesn't have patches of dark and bright. But this grid pattern is a first for me on any monitor, and I got 2 in a row from completely different build dates. Yet I haven't seen this problem ever mentioned before.

I tested this with:
2 different computers, with 3 different DVI cables, and 2 different monitors and both monitors show these shadowy lines in the same locations. Those same 2 computers I used to have hooked up to a different monitor and that didn't show these lines so it's not the computers.

In any case, I'm going to call nec and try to get another replacement. I can't believe with all the people having perfect monitors with no bad pixels, that I get 2 in a row with 2 dead pixels each.
 
Good to know, I'm waiting for one I ordered 5 weeks ago and still no monitor, may be it's the reason why they are so difficult to get, manufacture problems with the new batch. Let's hope it's not the case. By the way, don't accept any flaw with a new monitor of this price and supposed quality...return it until you get a perfect one.
 
Did you order the SV one? I waited on one for 2 weeks and just cancelled and ordered one without and bought the colorimeter separately from NEC for $200. I don't think the SV one was ever going to come in stock. They have plenty of the regular 2490's around though.

They are sending me a 2nd replacement now, customer service is definitely top notch with NEC. I hope third time is a charm!
 
Did you order the SV one? I waited on one for 2 weeks and just cancelled and ordered one without and bought the colorimeter separately from NEC for $200. I don't think the SV one was ever going to come in stock. They have plenty of the regular 2490's around though.

They are sending me a 2nd replacement now, customer service is definitely top notch with NEC. I hope third time is a charm!

May be that is what I will have to do too, cancel with the SV and order one without it. Is it that complicated to put a small SV box in the big monitor box ? :mad:
 
I got a call from a sales rep at Provantage about a week ago explaining that NEC had maybe 1 or 2 that they could drop ship to customers, but that otherwise it would be until the end of the month (today), at least. I decided to wait. Who knows, maybe I'll save up for the 30".
 
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