Bad Evga Experiance.

F

forrehmmnd

[H]ard|Gawd
Joined
Jan 25, 2007
Messages
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I bought an FX 5700 ultra about a month and a half ago directly from evga through the b-stock program because it was cheap and I needed a video card for my agp rig that could handle some older games. I got it, and about half a week in it started having problems. I sent it back to Evga for RMA and I got sent back a totally different card, and I think this one is older than the one I originally got from them. This one is even worse. There is horrible artifacting, and the screen goes black for a second, multiple times in a row, when the mouse is moved, when a window is open and pretty much when you do anything involving anything with that card in the computer. I have tried other cards, so i know its the card. I can't believe evga, who i thought was supposed to be superior in terms of quality and rma service had given me two bad cards. How do they let a card this bad slip through testing. I think its rather poor. Its not even worth sending back a second time, shipping will end up being more than i paid for the card in the first place and it is foolish to pay more shipping the card back and forth than i payed for the card in the first place.

Evga has lost a lot of my respect lately.
 
Their customer support has went to the toilet in recent year or so.

I tried to deal with them to RMA my second evga 680i (RMA of an RMA... how cute) and I got so pissed off that I just threw it in the box and bought an intel chipset mobo. I have not deal with such degenerates in their "support" department in a long while and I like to think of myself as a very calm person...
 
Do they even manufacturer new FX5700 chips? They are pretty damn dated. Could it be that you're getting refurbished products?
 
Well you know thats not the norm for them so I suggest you take your buisness elsware for a while (BFG), then try again. That's what I did and all is good again with evga, atleast for me.

BDV said:
Their customer support has went to the toilet in recent year or so.

I tried to deal with them to RMA my second evga 680i (RMA of an RMA... how cute) and I got so pissed off that I just threw it in the box and bought an intel chipset mobo. I have not deal with such degenerates in their "support" department in a long while and I like to think of myself as a very calm person...
Click to expand...
 
Well if you still need a card you could buy my 9800 Pro ;).

But on topic, I had no trouble with an RMA of a 6600GT this year. Sent it in, got a 6600GT that worked fine. The guy on the other end was alright as well, it was painless overall. So I'm rather surprised to hear the bad news about them.
 
call someone on their support page, seems thats the only way some people have luck with them, they do post on the forums as well if you make a stick on there

b stock is usually someone else s returned products and they just try and resell it until someone is happy with it or gives up and just forgets about it, make sure they cover the shipping both ways for you.
 
I haven't had any trouble with them (but I haven't bought one of their cards in 2 years or so). I try to stick to eVGA/BFG/PNY when NVIDIA products are concerned.
 
If you tell their customer support that the shipping back and forth is costing more than the card, they'll probably email you a prepaid return label so you don't have to pay for shipping. Let them know that the second card you got is worse than the first one. They'll come through for you. I've had to RMA a 7900GS multiple times and after I made it clear to them that they need to handle my RMAs better, they sent me a new 8800GS and a prepaid return label to send back the bad 7900GS.
 
It might be that your PSU cant handle the extra power need of your new gfx card.
 
Unfortunately, the EVGA offices are closed today for Labor Day, but they will re-open on tuesday and someone will contact you directly or make a post here requesting your RMA and Personal information. You can also forward it to me if you'd like and i can try to see what i can get worked out for you although my scope is somewhat limited. I apologize for not seeing this thread earlier but i was away from my computer.

You can also call in tomorrow if you'd like and speak with EVGA's support as i do not believe that there will be anyone available until 9am PST tomorrow.
 
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