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ATI GSOD Status?

R

radicldreamer

n00b
Joined
Apr 13, 2010
Messages
9
I purchased a gigabyte 5870 and have the random GSOD issue and digging around the web it seems that the site owner Kyle I think read his name was has championed this cause and has at least got AMD/ATI to acknowledge the issue. My question is what is the current status of this issue? Is it hardware? Software? Something else in the system? I ask because I havent even been given so much as a response from either ATI or Gigabyte. hoping that someone here can at least point me in the right direction.

I'm currently running
I7-930 - stock
Corsair 6GB XMS memory
Gigabyte GA-X58A-UD3R with F5 bios (most current)
GIGABYTE GV-R587UD-1GD Radeon HD 5870 - Stock 10.3 driver posted 3-24-10 and F5 Bios
Enermax 720 Infiniti
Win 7 x64



Thanks!
 
So is it the general concensus that it is resolved? If so I'll go for an RMA if not I'm wondering what the current status of the issue was. I read a post by Kyle that said AMD was contacting some users directly
 
Got approx. 3 GSOD while computer was in idle state around nov-dec 2009. None thereafter ... fixed.

I have a Diamond 5870 too. Didn't update BIOS. Don't think I will. «Don't fix it if it ain't broke» they say. ;-)
 
I've had 4 and I've only had my card for about 10 days odd thing is it even bombs on old popcap games like zumas revenge
 
I only got this under Windows XP Pro while gaming. When I upgraded to Win7 x64 it stopped happening.

Also, I managed to fix half the incidents by enabling vsync.
 
How can this be fixed without a bios update? I just loaded the new F6 bios from gigabyte and it fixed the clocking issues but the grey screen still present
 
MooCow said:
I only got this under Windows XP Pro while gaming. When I upgraded to Win7 x64 it stopped happening.

Also, I managed to fix half the incidents by enabling vsync.
Click to expand...

Is there a quick way to force this in all games instead of selecting it in each, some dont have options for it. I'd go searching but im at work right now.
 
Never had a single GSOD since I bought my cards last november. Not a single one.

Tri-Crossfire: Asus 5970 + XFX 5870. :)
 
I am still getting that screen with two different color tones going from top to bottom. It happens when I am gaming as well. I have had 4-5 since I built my PC about 4weeks ago..
Xfx 5870
 
well if your getting gsod i think you should rma your cards. for most the problems seem to have gone so rma your card and they should get back some good ones.
 
coldstorm said:
well if your getting gsod i think you should rma your cards. for most the problems seem to have gone so rma your card and they should get back some good ones.
Click to expand...

I am trying to be certain this is the issue, I really cant afford to be without a machine because of work (sys engineer) I really hate to drive in every time there is a problem
 
Is there a quick way to force this in all games instead of selecting it in each, some dont have options for it. I'd go searching but im at work right now.
Click to expand...

Sure, in the CCC profile you are using (you can make two, one with vsync, one without) -- go to the 3D options and select Vsync always enabled. This will force vsync from the driver, it will override in-game settings. Sometimes this can lead to a small drop in performance, but it shouldn't be noticable with this card.

I have mine set to Vsync, let the application decide. Never had the GSOD issue. I've used drivers 10.1, 10.2, and am on 10.3a i believe (might be b, whatever the performance one was before WHQL).

Check your card temps at idle and monitor during/after gaming - shouldn't be the issue though.
 
radicldreamer said:
Is there a quick way to force this in all games instead of selecting it in each, some dont have options for it. I'd go searching but im at work right now.
Click to expand...

radicldreamer said:
I am trying to be certain this is the issue, I really cant afford to be without a machine because of work (sys engineer) I really hate to drive in every time there is a problem
Click to expand...

as stated above you can enable thru ccc panel. or the ccc icon in task bar just right click on it. go to your active display(s). over the 3d settings over to wait for vertical refresh and click always on. see if vsync helps. if not i would rma. Normally i have a backup cheap gfx card to slot in incase problems with primary. you could go buy a cheap one while you wait on rma. not good for gaming but system will stay up.
 
Owned my card for 2 months and have had 2 GSODs in all that time. Seems random but so rare, I never noticed it.
 
I've had a couple, but I was F@H and messing with things. Another was OCing related. (Protip: Don't forget to kill the F@H client before OCing. *Facepalm*)

Other than that, it's been solid.
 
I heard about major issues with this particular 5870 (which scares me a little because I have one coming in the mail as I type). I got excited when I saw that gigabyte updated their bios for this card, but from what you say, that hasn't helped.

RMAing 4 different cards is a little ridiculous. It has to be something else in your system. Sounds like a psu issue personally. Do you have another psu to test it with?
 
I got the 5870 Vapor-X, and had non-stop GSOD, BSOD, and Vertical Line SOD. I did some research, and there doesn't seem to be a universal fix. I think for my card at least, it is a heat issue. When I manually set the fan to 80%, I was able to play BFBC2 for about an hour before I saw a SOD. MW2 would last maybe 10-15 min. When I left it on manual, I could play BFBC2 for maybe 5 min.. and MW2 for less than a minute.

Could be a bad heatsink, could be a bad BIOS.. I don't know. I contacted Sapphire tech support, and they said it 'might' be the BIOS and to try updating. I didn't bother since I already ordered a GTX 480 to replace the card and have an RMA for the 5870.

I'm just hoping the 480 is a solid card.
 
radicldreamer said:
I purchased a gigabyte 5870 and have the random GSOD issue and digging around the web it seems that the site owner Kyle I think read his name was has championed this cause and has at least got AMD/ATI to acknowledge the issue. My question is what is the current status of this issue? Is it hardware? Software? Something else in the system? I ask because I havent even been given so much as a response from either ATI or Gigabyte. hoping that someone here can at least point me in the right direction.

I'm currently running
I7-930 - stock
Corsair 6GB XMS memory
Gigabyte GA-X58A-UD3R with F5 bios (most current)
GIGABYTE GV-R587UD-1GD Radeon HD 5870 - Stock 10.3 driver posted 3-24-10 and F5 Bios
Enermax 720 Infiniti
Win 7 x64



Thanks!
Click to expand...

I have never exhibited this "GSOD" issue on my 5970 and I am a day one 5970 owner also. I was here when people were pressing F5 like crazy at the newegg site to get one :)

I know it exists, I've seen screenshots and what not. I just never seen it first hand.

P.S. I also got rid of their standard thermal compound and replaced it with MX-3. I don't know heat is the issue or I am just plain lucky.
 
PnkPwrRngr said:
I heard about major issues with this particular 5870 (which scares me a little because I have one coming in the mail as I type). I got excited when I saw that gigabyte updated their bios for this card, but from what you say, that hasn't helped.

RMAing 4 different cards is a little ridiculous. It has to be something else in your system. Sounds like a psu issue personally. Do you have another psu to test it with?
Click to expand...

720 watt tests good but for giggles i tried with my enermax 500 watt and same thing
 
No GSOD since the GSOD-stopping drivers came out.

Which happened to be around the time I found I had a stick of RAM with enough defective bits and address errors in it to still run and pretend it was working fully (wasn't. Steam downloads never verified properly due to it) and took it out.
 
I had GSOD and days of troubleshooting. In the end, it turned out that both my PSU's which I tested it with was faulty. One crapped out by itself and the other one was on the virge of crapping out. I got a new one and haven't had a GSOD since no matter what I do. :)

Looks like most GSODs happens due to some instability in hardware that becomes more evident. Symptoms and fixes are exactly the same as with the old atikmdag (ATI) and nvlddmkm (Nvidia) errors.
 
I'm a day-one 5870 owner and have been plagued by GSODs ever since I switched to Win 7 64-bit. I encountered none in XP Pro 32-bit - go figure. I was able to lessen the frequency of GSODs by slightly overvolting my system RAM, which nevertheless passed all-night memtest runs before the overvolting - go figure.

Using any but the September Catalyst set, I now get a GSOD every 15-30 minutes with all current games I've tried. That's a lot better than the past, when I'd encounter one every 5-10 minutes.

XFX has authorized an RMA, but I haven't proceeded because I haven't wanted to be without my card for a week or two. With ATI's new 10.4 hotfix totally fixing the load times in BC2, tho, it's pretty clear I need to just bite the bullet and take the RMA.

Fwiw, I don't think it's useful to claim that ATI's GSOD problem is always due to other hardware instabilities which already exist in your system. It may be true, but it's not relevant if those "instabilities" haven't caused any issues whatsoever. In my case, my system tested out bomb-proof with memtest and prime, running everything at default clocks and voltage, and I haven't experienced any non-GSOD crashes - it's the most stable system I've built. If there's "instability" in my system in there from the perspective of my ATI hardware, I don't care, because it's totally stable from any other perspective; my videocard is the only piece of hardware that's finicky enough to have issues.
 
suibhne said:
Fwiw, I don't think it's useful to claim that ATI's GSOD problem is always due to other hardware instabilities which already exist in your system. It may be true, but it's not relevant if those "instabilities" haven't caused any issues whatsoever. In my case, my system tested out bomb-proof with memtest and prime, running everything at default clocks and voltage, and I haven't experienced any non-GSOD crashes - it's the most stable system I've built. If there's "instability" in my system in there from the perspective of my ATI hardware, I don't care, because it's totally stable from any other perspective; my videocard is the only piece of hardware that's finicky enough to have issues.
Click to expand...

There is no universal reason why it happens, but hardware instability has been the most common reason and would also be the natural place to start troubleshooting (considering that most people don't have this issue according to Kyle's article).

I had a rock stable system for a year with a 4870X2, which became unstable. Its powerdraw is greater then the 5870, but still I got no crashes, despite that the PSU was the reason for my GSODs on two 5870's. I could have gone for a third, but I changed PSU instead and everything is rock stable again.

During my troubleshooting, I also found other things that could have caused the issue.

As example, my Asus P5Q overvolt the memory by 0.08, which can cause instability. Others have also had problems with Bsods due to P5Q and corsair dominator 8500C5D with different type of GFX cards.

The GSOD symptoms and fixes are the same used on the old atikmdag (ATI) and nvlddmkm (Nvidia) errors (Turning off Aero, memory etc).

It doesn't mean it cannot be the card, or that the card is more vulnerable to such issues. It means it pays to look also at the other hardware while troubleshooting.
 
I have just installed my new 5970 card and never had a crash or freeze.
best card I ever bought
 
I had massive GSOD problems. Turns out I have a bum card. Underclock it to stock values (850 1200) everything works fine. Of course if it was factory overclocked and it doesn't work at those settings then there are other issues. So you could try to underclock it back to stock settings if you have a pre-OC'ed card.

Personally I would RMA and tell them you want a cross ship, so you get the new card, then ship yours back in that box.
 
My wife's 5770 would GSOD (and other 'SODs). Finally I uninstalled all the ASUS drivers and did a clean Catalyst 10.3 install. No 'SODs since...
 
Troz said:
I had massive GSOD problems. Turns out I have a bum card. Underclock it to stock values (850 1200) everything works fine. Of course if it was factory overclocked and it doesn't work at those settings then there are other issues. So you could try to underclock it back to stock settings if you have a pre-OC'ed card.

Personally I would RMA and tell them you want a cross ship, so you get the new card, then ship yours back in that box.
Click to expand...

This looks like what I'm going to do. I finally phoned gigabyte after they repeatedly ignored email attempts and they played dumb and said they had never heard of the issue which means I'll be switching back to both nvidia and evga and returning this card for replacement. This is the first ati I've owned since my 9800xt and it hasn't left a good taste in my mouth.
 
Tamlin_WSGF said:
There is no universal reason why it happens, but hardware instability has been the most common reason and would also be the natural place to start troubleshooting (considering that most people don't have this issue according to Kyle's article).
Click to expand...

Well, the nutty thing for me has been that Catalyst drivers 9.8A (which shipped with the card from September, despite the odd numbering) are rock-solid - never a GSOD. Any later Catalyst set (including the new 10.4 preview driver) gives me GSODs after durations ranging from 5 mins up to 30-45 mins, without fail. There's no clock-speed difference between the driver sets and I'm obviously not changing my own hardware or settings...so I don't know what's going on there, obviously, but it doesn't seem to be hardware issues on my end. Or rather, any hidden hardware issues on my end don't stop the card from working perfectly in 9.8A, so I have a hard time blaming myself for the GSODs in all later Catalyst revisions.

I know others have fixed the GSOD problem by fixing other issues with their own hardware. As you said, tho, this doesn't seem to be universal.
 
I originally had the occasional GSOD with two 5770s (in different machines). After updating to the 10.2 hotfix, we have not had any GSODs. Everything in the machines at stock.
 
I've never had it myself but from what I can work out it's basically a hardware issue. Despite the noise about it, it's a fairly limited problem and people with similar, near identical setups were getting different results, some people fine and others problematic.

My recommendation from day 1 was to RMA the card, but it seems like it maybe addressable in software, you'll have to hear back from people who had the error constantly to know for sure.
 
I've only had GSOD in one game and that was Stalker:CS. I could actually reproduce it, because it happened within just a few minutes. One time I got the GSOD it actually went away again one second later, but the other times I had to reboot. The problem disappeared completely when I took my clocks down a bit and set the fan speed manually. All other games, including the two other Stalker games, Metro, Crysis, etc., all run fine with max CCC overclock, so not sure why that game in particular should cause problems, especially considering Metro appears to be even more demanding of the GPU.
 
I bought an XFX 5870 about a month ago, and have not had any GSOD issues yet. I'm running 10.3 drivers under Win7 x64 Ultimate. I was reading up on the issues around the time I made my purchase and was very worried, but I guess the issues are resolved, or I am just lucky.
 
I bought an XFX 5870 about a month ago, and have not had any GSOD issues yet. I'm running 10.3 drivers under Win7 x64 Ultimate. I was reading up on the issues around the time I made my purchase and was very worried, but I guess the issues are resolved, or I am just lucky.
Click to expand...

Same here. Been running a new 5850 for the past month (my first ATI card ever) with absolutely zero issues in Win7 x64.

I was reluctant to try an ATI card as I remembered all of the horror stories I've heard in the past about their drivers, but 10.3 has been rock solid for me so far. I've only played a handful of games on it, but no problems or crashes of any kind. It just works.
 
Just got a new XFX 5870 back from RMA and am getting GSOD in half the games I play with 10.3 drivers where as I didnt have this problem with the old card I RMA'd. :mad:
 
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