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ATI AIW Pro x600 Problems

S

Spumoni

n00b
Joined
Oct 1, 2004
Messages
18
Video card works fine in everything, except the TV player that came supplied.

The player will randomly hang, video stops and no audio. If I go into display properties, and change the resolution of the primary or secondary monitor, or switch which display is used as the primary display, audio and video resume, and the program acts like nothing ever happened.

If I try to close the program when it hangs, however, it won't close at all, and nothing short of a power cycle will get the system back to normal.

I cannot get any 3rd party software to work properly with the AIW Pro x600.
 
I know how your feeling. I had a lot of trouble with ATI AIW 9600XT at the beginning. The issue is the drivers. Not only do you need to download the the latest drivers from their website, you also have to install them in correct order. Here is the email I got from ATI that solved all my problems.

Dear ATI Customer,

Thank you for contacting ATI Customer Service Canada.

Regarding clean install of drivers:

These are only trouble shooting steps to assist to try and resolve the issue at hand.

Please download the "CATALYST Uninstaller" software from the ATI website. CAT uninstaller

http://www2.ati.com/drivers/cat-uninstaller.exe

please say no if asked to restart, till you get to the desktop, then restart..

Download the latest recommended ATI graphic drivers for your Operating system from

http://mirror.ati.com/support/driver.html

Select your Operating system and then your ATI product. Follow the instructions on screen. Please read the installation Tips to assist you.

Should you require any further information or assistance, do not hesitate to contact us again.

Please quote your ATI Customer # 2170355CSC, in any future correspondence.

Regards,

Shabu Nanji

Technical Support Canada

ATI Technologies, Inc.

http://www.ati.com for Sales/Marketing and Product Information

http://support.ati.com for Technical Support, Driver Download, FAQ's, etc.

*************************

Clean Uninstall and Reinstall of the ATI Display Driver and ATI Multimedia Centre

Please REMOVE any remote access software, i.e. Pc Anywhere, Laplink, VNC, OMNI, terminal services, or cleansweep from your system. If you have a webcam, remove it and all its software. THEN disable any system monitoring programs and any applications running in the background (e.g. Norton, McAffee, Go Back, or CDRW software, or even a network connected, etc.)

1. Download and Install the Latest version of directX www.microsoft.com/directX/

(Choose to Ignore if you have updated DirectX already)

2. create a system restore point. (Win ME & XP only)

Click on start, all Programs, accessories, system tools and then system restore. Select the option to create a restore point, put in the date, e.g.. sep09-03 and close it when done.

Close the above.

3. Run the downloaded ATI "CATALYST Uninstaller" software now (Please follow the instructions.)

4. Allow the system to redetect the display adapter.

5. Install the ATI Catalyst software (i.e. display drivers ("Software bundle for high speed connections")

Follow the on screen directions...

(optional)

6. Install the ATI Multimedia and its components for your video card.

Follow the on screen directions...

***installing the DVD software MAY require you to order a new CD. This is optional if you want to upgrade the DVD software)

*** informed that with DVD 8.9, customer may need to order a new updated CD

7. Test the PC (and the TV, if available)

**************************

For ATI Driver and Software Installation Instructions for the Radeon ONLY, please refer to http://www.ati.com/support/installation/radeon.html

*********************************

*********************************

Download the latest Remote wonder software.

CONNECT the USB remote and install its drivers

Recommend: Do not install Hydravision (It is for multiple desktops in dual display mode)
 
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