ASUS warranty

[cannondale06]

how is the ASUS warranty and rma experience?? Im about to get a 4670 and want to make sure that I wont have nightmares dealing with ASUS if I have a problem down the road. thanks

 

[Kowan]

No clue. I thankfully never needed to use it on the Asus ATi/nVidia cards I've used in the past.

 

[cannondale06]

No clue. I thankfully never needed to use it on the Asus ATi/nVidia cards I've used in the past.

well I hope I wont either. the only RMA I have ever done was on a PNY 6600 that the fan started crapping out on after 18 months. PNY was very easy to deal with and had me a new card in a week. the odds of something going wrong with the actual board or chip are small but a fan crapping out is always a risk. I just hope that anybody that has dealt with ASUS has something good to say.

 

[XpediencY]

no clue, but for the notebook department, i loved the process.. They paid for overnight (w/ fedex) shipping both ways, 1 day turn around. Gave me a new mobo, new LCD, upgraded my RAM, and my videocard all at the same time. They forgot to give me an updated driver CD for all the new hardware, so I called them up, and the guy sent it off standard mail... No complaints..

Too bad videocard might not be the same.

 

[svet-am]

I believe their warranty is three years (it was the last time I owned an ASUS board).

I owned an ASUS 754 board and they were really good about doing advanced exchanges for my board. However, the model board I owned was known faulty, so they might've just given in because of that. Prior to me upgrading to my AM2 rig, I had had to RMA my ASUS board about six times. Every time, their RMA department was really good. By the end of it all, I knew some of the tech support folks on a first name basis.

 

[kencheeto]

I've also dealt with ASUS on an RMA for my laptop, hdd had died. They emailed me a prepaid shipping label. Upon receiving it they also replaced the motherboard as the sound was faulty. Service was blazing fast and they overnighted the laptop back to me.
Really impressed with their service.

 

[Kris]

no clue, but for the notebook department, i loved the process.. They paid for overnight (w/ fedex) shipping both ways, 1 day turn around. Gave me a new mobo, new LCD, upgraded my RAM, and my videocard all at the same time. They forgot to give me an updated driver CD for all the new hardware, so I called them up, and the guy sent it off standard mail... No complaints..

Wow, when I called to get my laptop repaired (under warranty) they sent me a label (not prepaid) and told me to ship it to them. Why was your experience so different?

 

[haadij404]

I've had great experiences with Asus. Had my P5N-E RMA'd twice and each time they took care of it professionally. They never sent me a prepaid label but everything else was handled well. It only took them 24 hours after receiving my mobo to send out the replacement.

The trick is to call them up instead emailing. All the numbers on the Asus site are useless. This website has a good one (pick up instantaneously). Use the alternative number.

 

[ODNT]

i've dealt with ASUS warranty/RAM serive twice. each time, there weren't any issues. I had new motherboards within a few days after shipping them to ASUS. i'm sure it's the same with video cards.

 

[XpediencY]

Wow, when I called to get my laptop repaired (under warranty) they sent me a label (not prepaid) and told me to ship it to them. Why was your experience so different?

I have no clue, but from the ASUS site, they should have.

Standard Limited Warranty Hardware Coverage


The following items are covered under this warranty:

LCD, MOTHERBOARD, KEYBOARD, TOUCHPAD, POINTING DEVICES, AUDIO DEVICES, OPTICAL DRIVES (DVD-ROM, CD-ROM, CD-RW, FDD), AC/DC POWER CORD.

Note: Hard drives, processors, and memory are supplied by your dealer and are not covered under this warranty. Primary battery is covered for 1 year regardless of extended warranty purchase.




Return Merchandise Procedures


Unless otherwise specified, all ASUS notebook PCs will be serviced within 48 hours from receipt. Simply follow the five easy steps below to service your ASUS notebook PC.

1. Contact the technical support hotline at (888) 678–3688 to diagnose the problem with our technician.

2. Provide the technician your serial number for verification

3. Obtain a Return Merchandise Authorization (RMA).

4. Package your notebook unit securely and ship via carrier pre-paid.
( We recommend packaging your notebook unit with our original manufacturer's carton for maximum protection during transport. ASUS is not responsible for any incidental or consequential damages during transport resulting from improper packaging. )

5. ASUS covers all return transport costs and ships overnight delivery to your return address.



Non-Warranty Coverage


The ASUS standard limited warranty covers all ASUS notebook PCs under normal usage conditions and does not cover any damages as a direct result of user misuse or negligence.

The ASUS standard limited warranty is void upon any unauthorized servicing, disassembly or modifications. All authorizations must be expressed and in writing by ASUS.