ASUS DirectCU 6870 not working

[thedonutman]

I just put together a system with a Gigabyte Z68 board (Z68 UD3H) and an Asus 6870 card. This morning the system stopped recognizing the card. There is no video output at all though even through POST but the fan spins up. I haven't overclocked it and I'm almost 100% sure it didn't overheat.

I've since replaced the 6870 with my old 3870 and everything is fine, the onboard graphics also work. I don't have another system to test the 6870 with but I've tried it in both PCI-E slots on my motherboard.

Am I missing something incredibly obvious? Or is it RMA time?

Thanks

 

[-Sn1PeR-]

Sounds like RMA time to me. I'm assuming you a) have power connected to the card independently and b) aren't trying to use lucid hydra or anything goofy. (ie. connected directly to the gpu).

 

[magoo]

RMA.
take a picture of the card and write down the serial.

ASUS has a habit of sending back things in exactly the same shape they arrived and telling the user there is nothing wrong.

If it's less than 30 days old, you may be able to set up an RMA via the retailer you bought it from, that may guarantee a NIB replacement.