Anybody from Diamond read these forums?

C

cyclone3d

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Aug 16, 2004
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Reason I ask is because I put in a ticket to RMA my HD3870 on the 11th and it has still not even been viewed.

I called a few days after I put it in and the person I talked to said they were backed up. When I asked him how long it is taking to get to tickets, he said about a week.

It has been 12 days so far and the ticket has not even been looked at.

Seems to me like Diamond is lacking in the customer service department.
 
maybe they are going out of business and packing up shop like Abit and many other companies.
 
Well... lesson learned. Don't try making an online ticket. It is better to call directly. Got an RMA in like 3minutes.
 
Too bad you can't do that with rebates. I submitted a $50 rebate to diamond for the 4870X2 I bought back in mid October. I submitted the rebate on the 28th of October. I called yesterday to inquire about the status and they said that they're barely working on rebates from August. I'm think I'll see that rebate MAYBE by march. Me thinks I won't be using Diamond in the future. The card is fine, however 4 months for a stupid rebate is pretty retarded.
 
I RMA'd a 3870 with Diamond several months ago and it was a fairly smooth process.
It took 7 days before I got a response to the ticket (I just checked the old emails).
 
Man I hope Sapphire is good. Hopefully I won't have to RMA like the OP and find out.
 
Johnny78 said:
Too bad you can't do that with rebates. I submitted a $50 rebate to diamond for the 4870X2 I bought back in mid October. I submitted the rebate on the 28th of October. I called yesterday to inquire about the status and they said that they're barely working on rebates from August. I'm think I'll see that rebate MAYBE by march. Me thinks I won't be using Diamond in the future. The card is fine, however 4 months for a stupid rebate is pretty retarded.
Click to expand...

I assume you talked to the rebate house and they may have given you some poor response like that. No manufacturer handles a mail in rebate directly.

Every single mail in rebate is some rebatehouse who handles it for the manufacturer.

Before you say "well then diamond should choose a better rebatehouse", there are only so many rebatehouses and chances are diamond uses the same one as everyone else.

Sounds like you're getting mad at the wrong people.
 
I have been reading about a lot of Rebate Houses closing down. There are so many discounts this time of year anyway.
Merry Christmas
 
iGrooCk said:
maybe they are going out of business and packing up shop like Abit and many other companies.
Click to expand...

That more or less happened in 1999.

RangerSVT said:
They are a big name company.
Click to expand...

They WERE a big name company.

The current Diamond has nothing to do with the old Diamond. The old Diamond merged with S3 in 1999 and they promptly had market failure after market failure and they withdrew from the PC addon market completely.

The Diamond name was sold in 2003 to Best Data.

These are the guys who own and run Diamond now.
http://www.bestdata.com
 
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