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Antec simply rocks!!

M

maleficarus

Gawd
Joined
Nov 17, 2004
Messages
744
Believe it? Sure do...

Had a problem with my Antec 4480B mini case, sent an e-mail to there support rep and within 5 mins of me sending it got a reply and a replacement panel being sent no problems whatsoever!

This company is really amazing for support. I have never seen support that fast before. It was almost like the guy was waiting at his PC for my e-mail lol
 
I also have had nothing but good experiences with Antec support, they really have helped me out a couple of times. I bought a case on ebay, and needed some drive rails. I looked everywhere with no luck. When I emailed Antec support they sent me some, free of charge. Keep in mind this is an old case, and they don't owe me anything. I did offer to buy, if they would only tell me how much, but they took care of me for free. There aren't many companies that do that, in my experience.
 
I've had great experiences with Antec with several cases needing replacement parts. They are VERY quick and helpful. Silverstone on the other hand... I just sent them an e-mail last night explaining how they helped make the case I bought from them the last Silverstone product I ever buy (was the first to).
 
For every person they've helped, they should reflect on the people they have wronged. It's cost them a lot of money.
 
That's an odd statement... I haven't heard any stories of problems with Antec. I've heard people complaining about their case design from time to time, but not the company itself.
 
So they sent you a new panel without you sending the old panel back first?
 
I've had an NSK2480 front panel and P180B front panel sent to me and they never asked for the old ever. They did have be send them a picture for one of them... The other they just asked for a copy of the receipt and shipped me out a new one.
 
Shaman said:
So they sent you a new panel without you sending the old panel back first?
Click to expand...

Not an uncommon issue. Sometimes they'll ask for a picture of the broken part, but oftentimes as long as you provide an original POP they'll send you the replacement part free of charge.
 
I broke my Sonata 2 door once. I sent them as email asking if I could buy a replacement. Next day they replied saying they would send me a free replacement if I provided a copy of the receipt. I told them I didn't have it anymore and asked again if I could buy one. They replied this time saying they would send me a new one for free anyway if I provided a shipping address.
 
I am glad you got this. I have received no support from Auzentech on my case (The R-2 Toast) I emailed them about 3 times asking for replacement drive retention tabs (The tabs necessary to keep the CD/DVD in place in the vertical drive tray) and have not even had so much as a reply. It is annoying, as I have to rip the front panel off and un-mount the drive in order to use some sort of CD or DVD. Thank god I don't use my optical drive much...
 
I have had great experiences with Antec. Haven't had any problems with their cases and when I mangled some 5.25 bay covers while modding them (and told them!) they sent out replacements for me. Great cases and great service.
 
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