Antec RMA?

[hardgimbo]

I have sent in a TPQ-850 for an RMA with Antec. My question is how long do they take to return RMA's? I have been waiting 90 days and they tell me it is in testing still. So if anyone has some experience in this area please fill me in.

 

[JaYp146]

Something's not right, an RMA shouldn't take that long.

 

[vertigomhs]

3 months? wow, something definitely didnt go right lol

call them up, an RMA should take more than 3 weeks, usualy mines are withing 2.

 

[lgestle]

I haven't rma'd a product with them in a while and the one I did was less then a week when they received it. This was a few years back. 90 days seems way to long.

 

[BillR]

As a rule, “still in testing” means they lost it. Should only take a phone call to a manager for them to find it

 

[hardgimbo]

Thanks for the info thought it was too long to wait.

 

[vertigomhs]

Thanks for the info thought it was too long to wait.

did you call them up? if so what did they say, curious considering ill be RMAing to them this week.

 

[siliconnerd]

did you call them up? if so what did they say, curious considering ill be RMAing to them this week.

Just ask to have it cross shipped. That way they will send out the replacement before you need to send yours back.

 

[vertigomhs]

Just ask to have it cross shipped. That way they will send out the replacement before you need to send yours back.

ill do that, never thought about it haha