Amazon LCD Dead/Stuck Pixel Return/Exchange policy?

[Angus66]

Anyone know what Amazon.coms' dead/stuck pixel return/exchange policy is?

I Emailed them asking this question, but all I got back was this computer policy which tells me nothing:

Thank you for contacting us at Amazon.com.

Here are the details regarding the return policy of all the LCD monitors.

The following information is posted on our Help pages at:

http://www.amazon.com/o/tg/browse/-/901900/

--You may return any new computer purchased from Amazon.com that is 'dead on arrival,' arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase.

--Amazon.com reserves the right to test 'dead on arrival' returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

--Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

--Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from
Marketplace vendors are subject to the returns policy of the individual vendor.

Returning a Working Computer:

If the computer arrived in working condition but you are unsatisfied with its performance, you will be responsible for the shipping and handling charges associated with the return. Refunds are usually issued within 7 to 14 business days after the return is processed by our Returns Center.

Computers must be returned using a trackable shipping method. You can process your return and print a shipping label for a trackable shipping method using our Online Returns Center at:

http://www.amazon.com/returns

Returning a Damaged or Defective Computer:

If the computer did not arrive wholly functional, whether it was defective initially from the manufacturer or damaged during the shipping process, we can provide either a replacement computer or a full refund. To expedite processing of a replacement order, please contact Customer Service at the link below to arrange the return of the defective computer:

http://www.amazon.com/contact-us

Computers must be returned using a trackable shipping method. Once we have verified that the computer is in transit, we can process your request.

I hope this helps to clarify the situation. Thank you for shopping at Amazon.com.

Please let us know if this e-mail resolved your question:

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http://www.amazon.com/rsvp-y?c=bvtbygtf3369276129
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Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Abhilash
Amazon.com -- Earth's Most Customer Centric Company
http://www.amazon.com/your-account

They have decent prices on a Monitor I'm looking for, but won't buy from them until I find out what their dead/stuck pixel return/exchange policy is...

 

[vick1000]

I don't think there is one if you purchase from Amazon themselves. I just bought a 32" Panasonic LZ800 from them, and returned due to imcompatability with my video card (that's what I told them, don't know for sure what was wrong), and they are providing me with a full refund. They even paid for return shipping, after I told the person I would probably exchange it for something else, she said just this once she would make an exception, so it cost me absolutly nothing to try it out.

I would think if you get a bad monitor, and want to exchange it for the same model, they would do the same for you.

 

[persisting1]

There isn't one.

There's a 30 day return policy.

This is only if you buy from Amazon themselves, and not one of the merchants.

 

[Forceman]

In my experience, Amazon is awesome about returns/exchanges, so I would think they would be reasonable.