Buckus said:I don't think there was ever a question about their quality or their service. I think the skepticism came from their prices and their publishing of "Guides" vilifying build-your-own vs. buying Alienware.
So, yeah, if I bought a $5000 computer that I could have built myself for 1/2 that, I'd expect customer service to be pretty good.
big whoop- it's called marketing.
If you are able and willing to build your own computer you are able to se thru it.