Acronis Backup & Recovery 10, SQL

[batteriesnotincluded]

We have Acronis that was just installed at a location that is suffering from crashes.

After some research, here's what seems to be the issue/fix.

http://kb.acronis.com/content/8414

There are two solutions to this, but I'm not sure which route to go with. There is an SQL server that is running something that's considered business critical...but I know basically nothing about SQL, and its requirements.

1. Disable VSS on Acronis, and leave it running on SQL. Acronis says that "Backup will be faster, but data consistency of the applications whose transactions are not completed cannot be guaranteed." We have the offline backup completed, but I'd feel better knowing how this will affect the system images in future online backups. (Offline being booted off the CD, Online being with Windows running).

2. Disable SQL VSS Writer in Services, and leave Acronis running VSS. This is Acronis's fix, but since this isn't Acronis' SQL that's running; I don't know if there could be an adverse effects with the full blown SQL by going through with their fix.

Does anyone have any insight? I'm waiting to hear back from Acronis...but I have a feeling they'll just point to their fix.