Acrobat Reader DC crashes when trying to print

[jeffmoss26]

HP 8470p w/ Windows 7 pro - whenever the user (or myself) tries to print a PDF the program just closes. I've tried removing DC, installing Acrobat XI, reinstalling DC, same issue.
I get some errors in event viewer -
Log Name: Application
Source: Application Error
Date: 10/6/2015 9:48:17 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: AcroRd32.exe, version: 15.8.20082.15957, time stamp: 0x55960b88
Faulting module name: x2upBC.dll, version: 5079.300.0.0, time stamp: 0x482445e4
Exception code: 0xc0000005
Fault offset: 0x00052b4d
Faulting process id: 0x748
Faulting application start time: 0x01d1003d36e97983
Faulting application path: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\W32X86\3\x2upBC.dll
Report Id: e51c2665-6c30-11e5-b301-a01d48b94bad
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-10-06T13:48:17.000000000Z" />
<EventRecordID>14904</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>15.8.20082.15957</Data>
<Data>55960b88</Data>
<Data>x2upBC.dll</Data>
<Data>5079.300.0.0</Data>
<Data>482445e4</Data>
<Data>c0000005</Data>
<Data>00052b4d</Data>
<Data>748</Data>
<Data>01d1003d36e97983</Data>
<Data>C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
<Data>C:\Windows\system32\spool\DRIVERS\W32X86\3\x2upBC.dll</Data>
<Data>e51c2665-6c30-11e5-b301-a01d48b94bad</Data>
</EventData>
</Event>

Any thoughts? This is a pretty basic system - one of our field techs who just needs to be able to open and print PDFs.

 

[jeffmoss26]

This turned out to be an issue with the Xerox network print driver. I uninstalled, installed as an IP printer using drivers from Xerox's site and everything works. Just an FYI in case someone else runs into this.