A4Tech

[AVT]

I can't seem to find a way to contact this company. I have an A4 X7 mouse, which now has a broken scrollwheel, still within warranty, for RMA. They're not responding to their website's email form.

Does anyone by any chance have a phone number or some other way to contact them? It was purchased retail, and there's only IIRC a 30day warranty there, so that's not an option.

 

[obobski]

if you purchased it from newegg, you can contact newegg regarding a vendor not honoring their warranty (I've had to do this more than once with ECS boards)

if amazon, I think they have a *similar* system to newegg, but probably not as good for you

if computer geeks, just call them, they'll usually work with you

if none of the above, guess we aren't shopping at that retailer again or buying that brand again, if they refuse to honor warranties

also, just a quick thought, how long have you given them to reply? if more than a few days, yeah, cry badguys, if 2-3 hours, wait a bit longer, then complain

 

[AVT]

I've given them since Sunday. I don't even remember where I bought it; just that it was retail. The mouse itself is the perfect shape for claw grip people like myself, shame it had to die on me.

 

[obobski]

yeah, its been enough time that they should reply by now, at least a confirmation for your support ticket, so you know they'll get to you

honestly I'd write it off as a life lesson, and go grab a replacement on newegg/amazon/geeks, where you know you've got some sort of coverage (oh, and go for brands that will pick up their support emails/calls)