3rd RMA

aeonrevolution

aeonrevolution

2[H]4U
Joined
Aug 30, 2004
Messages
2,668
So I had recently sent back 2 7900'GS cards because they were causing massive artifacting all across the screen. My third one came in the mail today and has massive yellow and red artifacting (YAY A NEW COLOR). Now when I turn the resolution down there is very little artifacting, but the entire screen is mostly red and I can barely read what I'm typing.

This still seems like a video card problem....right? I just think this is ridiculous that I have to RMA this many times
 
i suppose you could be getting cards from the same bad lot. but looking at this from a scientific point of view the common variable is your PC. three bad cards in a row is unlikely. not impossible...but unlikely.
 
Well, I had an x850xt that I was about to throw / give away. It would artifact with anything 3d. I tried it on my new computer and lo' and behold it was perfectly good. I would check on a friend's computer first, and if it doesn't work, raise hell.
 
Thats what I'm worried about. This card has produced images that were nowhere close to the first two though which makes me think it is still the video cards.
 
That sounds like a power supply issue. Not enough power getting to the video cards = artifacting or PC shutdown, depending on the situation.

Try the card in a friend's PC. If it works, it's probably your power supply that's at fault.

202276
 
I would check the PSU myself. A PC Power and Cooling 610W unit should be more than enough for the card. However, something isn't working. Given that this is your third card I'd look elsewhere as well. The first thing to do is check the card in another system. If it's good then the problem lies elsewhere in your system. If so, it's a good idea to take a look at the PSU and make sure it's performing up to spec since a faulty PSU is a possible cause of the symptoms you're seeing. Besides, on a strict numbers game, it's more likely the problem traces back to a single common factor than to three separate cards.
 
Ihaveworms said:
Apparently he did read it and was telling him his power supply should be powerful enough to power that card.
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Are you married to the guy or what? It's obvious it was suggested he try it on a system with different PSU, I'm sure we made this clear, now you need to READ alittle BETTER before REPLYING.
 
Could be a lot of things including the monitor.

Best advice is to try in another comp.
 
It could be a failing power supply. Its not something you should just forget about. If you are getting that on all the cards no matter what, then it's should be factored in.

Do you have another power supply to test with?
 
Sean said:
It could be a failing power supply. Its not something you should just forget about. If you are getting that on all the cards no matter what, then it's should be factored in.

Do you have another power supply to test with?
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Exactly - even good strong PSU's can go bad (especially with aging - the capacitors get weaker and weaker over time).

Don't want to beat it with a stick, but try it in a different computer.
 
JackAshley said:
Exactly - even good strong PSU's can go bad (especially with aging - the capacitors get weaker and weaker over time).

Don't want to beat it with a stick, but try it in a different computer.
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I wouldn't try it in another computer. Id try another power supply in his computer first as the symptoms match that part. You are changing too many factors by moving the card to another computer. That certainly tests that card it self, but it doesn't find the problem. If it STILL causes the problem with the known good power supply you can try other parts. RAM, and Motherboard. At that point you can try another PC.
 
aeonrevolution said:
The power supply is less than 6 months old.
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So it's plausible that your new video card is bad and needs an RMA, but out of the question that your new power supply is bad and might need an RMA? :)

Trying the card in another computer will let you know if its the card or not. If it turns out not to be the card, then follow Sean's advice and try a different psu in your system.
 
:cool: 3 different cards having the exact same issue is very suspect. Don't rule any other part out due to age.

One question. Are you sure you aren't getting the same card back?
 
Sean said:
:cool: 3 different cards having the exact same issue is very suspect. Don't rule any other part out due to age.

One question. Are you sure you aren't getting the same card back?
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Well EVGA insists the first RMA card I got was different...but the same screw was missing off the second DVI out and it displayed the exact same green artifacts. This 3rd card I got yesterday is displaying pure red colors all over. My two cents says they sent the same card back the first time and now this is actually a new card I received that is also defective in a different way.

Hopefully this weekend I will get to test parts I have with ones my friend has. So don't worry, I'm not ignoring everyone who is suggesting to do this :D
 
Mister E said:
Try a VGA cable and see if you still get artifacts.
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Yeah my other computer has a vga out as well as dvi so I tried it on that. Wasn't the monitor.


I'm going to try taking it up to this local computer repair place (EPC) and see if they'll take a quick look over everything to find a cause.
 
Test the cards in another setup to see if it does the same. It might be a short circuit in the connector or something also. See if its overheating at all. I had a card one time where it had no thermal paste and it was never hot and it was artifacting like crazy then i added some paste to the ram chips and the gpu and it all went away like new now. Check to see if your pci clock is locked. If it artifacts in the bios then its the videocard for sure. If it only does it while in 3d mode like if u reinstall the drivers then it could be it needs thermal paste or its overheating or its not getting enough juice to power it up. :)
 
Conker said:
Test the cards in another setup to see if it does the same. It might be a short circuit in the connector or something also. See if its overheating at all. I had a card one time where it had no thermal paste and it was never hot and it was artifacting like crazy then i added some paste to the ram chips and the gpu and it all went away like new now. Check to see if your pci clock is locked. If it artifacts in the bios then its the videocard for sure. If it only does it while in 3d mode like if u reinstall the drivers then it could be it needs thermal paste or its overheating or its not getting enough juice to power it up. :)
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Yeah when I go in the BIOS it artifacts and does crazy stuff as well. When I talked to the fellow at EVGA he also thought that because it was doing this in the BIOS it meant it was the video card.
 
aeonrevolution said:
Yeah when I go in the BIOS it artifacts and does crazy stuff as well. When I talked to the fellow at EVGA he also thought that because it was doing this in the BIOS it meant it was the video card.
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Yup its most likely a damaged card. If you turn on ur pc from a complete cold start and it artifacts in bios right after then for sure its damaged. If it takes some time it could be something needs thermal paste or is overheating but from the looks of it its a bad card. rma it. No card should be even artifacting in the first place ;)
 
altho unlikely, it is prob 3 bad vid cards. all you need to do to solve this is put it in other system. btw - from now on. whenever you rma a part, note the serial number. btw #2 just because guys on the forums say pcp&c psu's are great does not mean that some of them wont have a bad rail or 2. btw #3 do you have all power connections to mb connected? have you tried a known good video card with your pc and monitor?
 
Yes all power connections are plugged in. Like I said earlier, I won't get to try my parts with a friend's computer until friday or saturday.
 
Okay so I finally got to go over to a friend's house and I popped in his GTX. It booted up fine and there wasn't a problem. So okay cool. I'm not entirely stupid :D


My 4th 79000gs ko arrives today ... AND IT IS THE EXACT SAME CARD I JUST SENT BACK.

So basically my initial card that was defective they sent back, and the 3rd card they sent back today. The first card was having green artifacting problems while the second is having a problem with th entire screen being red.

OMG :mad:


Am I setting a new high score for RMA's?
 
I would mark the card's edges on each side with different colors, 4 of them, in marker. Make it very well noticable. Take pictures. Every time you send one back and get a different bad one, then have to send it back again... Do this. This way if they send you the same one back... You can just sue them for complete and utter incompetence/screwing you over =D

~Adam
 
i've had similar luck with evga, i think their customer service is starting to go the way of the dodo

+1 for XFX
 
I had a problem like this awhile back with an EVGA 6800GT (one of the first threads I posted here if you wanna dig it up). I RMA'd because it was scrambling my screen, even from a cold boot. I got another card back and it did the same thing, at first I was pissed, but I figured the chances of getting bad card on RMA was infinitesimal. Turns out the PSU was weak (this was about after 8 months). I threw an older video card in that computer, works perfectly thats the computer my dad still uses today. Gave the card to a friend who put it in his system and it also works perfectly and is still working today. Then of course I built a new system for myself :cool:
 
aeonrevolution said:
Yeah my other computer has a vga out as well as dvi so I tried it on that. Wasn't the monitor.


I'm going to try taking it up to this local computer repair place (EPC) and see if they'll take a quick look over everything to find a cause.
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did you ever take to the repair shop to see what they had to say?
 
A PC repair shop is going to do the exact same diagnosis' as you all have been suggesting. I have been given faulty cards as replacements for other faulty cards. These VGA distributing clowns will do whatever they can to F&&K you over. EVGA had gotten about 6 RMA's submitted from me since my first 7900GT, and each time they replace the cards they have been used cards with the same problem. I wonder if they just chuck the defective cards into a bin labeled with the problem, and ship them off when the next person needs a replacement for the very same problem.

My only solution has been to speak with a manager and get a brand new upgraded card (i.e. 7900->7950GT). With the BS they've pulled on you, you have a lot of leverage.:mad:
 
Dethred said:
A PC repair shop is going to do the exact same diagnosis' as you all have been suggesting. I have been given faulty cards as replacements for other faulty cards. These VGA distributing clowns will do whatever they can to F&&K you over. EVGA had gotten about 6 RMA's submitted from me since my first 7900GT, and each time they replace the cards they have been used cards with the same problem. I wonder if they just chuck the defective cards into a bin labeled with the problem, and ship them off when the next person needs a replacement for the very same problem.

My only solution has been to speak with a manager and get a brand new upgraded card (i.e. 7900->7950GT). With the BS they've pulled on you, you have a lot of leverage.:mad:
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RMA's are usually not brand new cards unless you ship one back that was DOA out of the box, thats the only time I've ever gotten (or expected) a brand new card back from EVGA (or any other hardware manufacturer for that matter).
 
i cant speak for anyone else, but i rma'd 4 680i mbs to evga and got brand new retail boxes back every time. i have been using the same evga 8800gts for about 1 year (great card) but i rma'd a few 7800 and 7900 cards to evga and always got new retail cards back. twice they sent me upgraded new retail cards. same with motherboards from asus and biostar. for my own experience, the only time i got used stuff back was an ultra-d from dfi and some mainboards from abit. the boards from abit were many years ago and abit was very upfront in letting you know that you would be getting your board repaired or another repaired board. i dont know if they do that anymore.
 
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