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2405 Returns(for those that did)

B

bench261

Gawd
Joined
Jan 11, 2005
Messages
573
i meant replacements....how do u check the service call number? and how long did the replacement take? i tried in the website with the link they gave me but nothing shows up
 
bench261 said:
i meant replacements....how do u check the service call number? and how long did the replacement take? i tried in the website with the link they gave me but nothing shows up
Click to expand...

Its been almost 3 weeks and I havent recieved my refund for my 2005fpw
 
I'm waiting on a response back from Dell on this. When exchanging a monitor (2405), will Dell cross ship or send the new monitor before I return the defective one?

It would be on a home user account if that makes a difference in their policy.
 
Shamann said:
I'm waiting on a response back from Dell on this. When exchanging a monitor (2405), will Dell cross ship or send the new monitor before I return the defective one?

It would be on a home user account if that makes a difference in their policy.
Click to expand...

They will ship you a new one before you send the old one back. They're pretty good about that.
 
They ship the return labels with the replacement unit. They will provide you with a DPS# to put on the label to make sure it is routed correctly. There is no charge for a replacement, unless they don't receive it of course. My replacement is on the way.
 
By the way, they are shipping my replacement NEXT DAY AIR. Say what you want about Dell, but when they are on top of things, they are unbeatable for service and customer satisfaction. I can't imagine too many companies nowadays willing to take back a $1000+ monitor on your word that it is bad, and spend big bucks to overnight you a replacement. Let's hope they stay this way.
 
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