• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

1and1 webhost failures.

K

KrAzE

Weaksauce
Joined
May 16, 2006
Messages
91
I have a business hosting package with 1and1 and recently as of later this year its either been slow as molassis. every few months it also seems to just die on me. this is getting beyond cool and ruining my like for the company. whenever i contact support they either tell me everything is fine on their side or they just restart a service to temporarily fix the problem. i am not even going to bother contacting support. i sent a complaint to complants@1and1.com but i doubt they will even care. im most likely ggoing to change hosts so i was wondering what you all reccommend for 5 domains all under cms's like wordpress gallery and drupal. should i get my own dedicated box or anyone recomend a god host to me? money is a factor and i dont get alot of traffic but i still want a quick pageload. sorry for any mispellings or capitolization i typed this up on a wm6.5 device my php to render in a quick manner
 
These are common problems when using a shared hosting service. With that in mind you may want to look at dedicated hosting. Honestly though if you're pulling money out of these sites then just setup with the unlimited / unlimited hosting plan at godaddy. It's not always the most responsive hosting but it works.
 
I got a responce saying "everything seems to be fine, the sites back up" just now.. yep, its back up, it just takes upwards of 20 seconds to load anything, including a static html file....good times.

Somone give me some good webhost alternatives, with personal trials.
 
My wife was having a bear of a time with 1&1, shes setting up her website. After I upgraded the computer she was at to IE8, it went real smooth. Don't know if this will help.
 
1and1's support is goofy.

You almost always get a person that you can tell didn't read what you typed. These are the type that will close your issue when it's not even resolved. Or, they'll pass you onto another person that will ask you all the same questions again instead of reading the conversation you had with the previous person.

Every time they close your issue and it's not fixed, give that person bad marks when you're asked to fill out the survey. Then, send a new report request right after that and mention how the other person rudely closed your issue. And, if you have to (after being patient and polite), get down right nasty with them until you get in touch with the right person.

Also, if you get the feeling that the person doesn't understand your language (English for example) enough, don't be afraid to ask for someone else.

It's just a matter of getting in touch with the right person.

Also, a lot of times, they can't reproduce a problem on a site unless they visit it outside their network. They don't always do that.

You could also try accessing your pages through some proxy to see if it loads better. Then, maybe you're hitting a slow node somewhere.
 
I have been extremely happy with bluehost over the last 6 months.

I have had 0 down time so far.

Now Granted, I am only running a static page with some image hosting in the background but it has been very solid.
 
I highly recommend Liquidweb. Their service is top notch, and the hardware is the most reliable I've ever been on. I was with 3 other hosts before moving to Liquidweb, and I've been with them for about 2 years now. I track a 6 month moving average for uptime with a private reporting service, and they're showing 100% for the most recent 6 month period. I'm on a VPS and the prices are comperable to other virtual solutions out there. If you need something really robust then dedicated is the way to go, but it sounds like it'd be overkill for what you want. We do a lot of database intensive work and haven't had any issues with our VPS, granted we did upgrade memory a little.

In terms of support, I've only had to call a few times, but went right to a Tier3 analyst who fixed my issue while I was on the phone with him. They advertise 30 minute response times on support, however based on my experience, support tickets are generally answered within 5-10 minutes, and reboot requests are generally processed within just a few minutes. They also have a 30 minute hardware replacement gurantee, which means if say your HD or something dies, they've replaced it and got your box back up within 30 minutes.

The service is really top notch, I can't say enough good things about them. http://www.liquidweb.com
 
KrAzE said:
Try Some and tell me how they load:

www.iamkraze.com
Click to expand...

If you do a little work, I think you'll realize that it's hard to blame 1and1.com for the slow display of your site.

I took a look at iamkraze.com, and found that you're doing a total of 52 requests to load that page, totalling more than 780 kilobyes. This is a ton of requests to get a very large amount of data.

The client machines are doing DNS lookups for more than a dozen differenent names:

  • iamkraze.com
  • s7.addthis.com
  • entrecard.s3.amazonaws.com
  • pagead2.googlesyndication.com
  • track4.mybloglog.com
  • www.google-analytics.com
  • www.youtube.com
  • www.feedburner.com
  • entrecard.com
  • adn.entrecard.com
  • googleads.g.doubleclick.net
  • i2.ytimg.com
  • geo.yahoo.com
  • s.ytimg.com
  • bin.clearspring.com

which is probably where the bulk of the time is when a cold request comes in; after that, the DNS cache should help.

Among the 52 requests to load the page are tons of little graphics and scripts. They're not compressed, which would help the transmission size (assuming they're all entirely necessary).

KrAzE said:
www.teamxw.com (this one has no sql connections, but its still taking forever!)
Click to expand...

For this one, your code slowly build a huge page with lots of external links, then replace wit with a redirect to another page (here: http://www.teamxw.com/xwrip/list.php?page=1&order=asc). The eventual xwrip target isn't that bad, but it does another redirect, itself because xwrip is 302 to xwrip/list.php?page=1&order=asc. The original teamwx.com page has the same problem as above, though not quite as severe in quantity:


Thing is, a couple of those are terribly slow -- ads.gameservers.com, for example, is taking about 1200 milliseconds for me on each of two requests. These issues are obviously with the design of your page, and not an issue with your host.

KrAzE said:
www.talkspringfield.com
Click to expand...

60 requests on this one for only 320 kilobytes. Looks like you've gone nuts with little graphics and corners and spacers; there's piles of *.gif and *.png files that get pulled down. Fifteen external style sheets, 12 external javascript files.

When you tidy up your code, I'm sure you'll see some improvement -- and then you can quit blaming your host for your problems, and best of all avoid the trouble of moving hosts!
 
This may not be an option, but for shared hosting I would avoid 1and1.

From personal experience, they are great hosts (except the control panel), but when something goes wrong or breaks, 1and1s support is horrible. I don't know if it changes with more expensive plans.

But as mikeblas said, it seems that this specific problem is your fault, and not 1ands1s.
 
mikeblas said:
If you do a little work, I think you'll realize that it's hard to blame 1and1.com for the slow display of your site.

I took a look at iamkraze.com, and found that you're doing a total of 52 requests to load that page, totalling more than 780 kilobyes. This is a ton of requests to get a very large amount of data.

The client machines are doing DNS lookups for more than a dozen differenent names:

  • iamkraze.com
  • s7.addthis.com
  • entrecard.s3.amazonaws.com
  • pagead2.googlesyndication.com
  • track4.mybloglog.com
  • www.google-analytics.com
  • www.youtube.com
  • www.feedburner.com
  • entrecard.com
  • adn.entrecard.com
  • googleads.g.doubleclick.net
  • i2.ytimg.com
  • geo.yahoo.com
  • s.ytimg.com
  • bin.clearspring.com

which is probably where the bulk of the time is when a cold request comes in; after that, the DNS cache should help.

Among the 52 requests to load the page are tons of little graphics and scripts. They're not compressed, which would help the transmission size (assuming they're all entirely necessary).



For this one, your code slowly build a huge page with lots of external links, then replace wit with a redirect to another page (here: http://www.teamxw.com/xwrip/list.php?page=1&order=asc). The eventual xwrip target isn't that bad, but it does another redirect, itself because xwrip is 302 to xwrip/list.php?page=1&order=asc. The original teamwx.com page has the same problem as above, though not quite as severe in quantity:


Thing is, a couple of those are terribly slow -- ads.gameservers.com, for example, is taking about 1200 milliseconds for me on each of two requests. These issues are obviously with the design of your page, and not an issue with your host.



60 requests on this one for only 320 kilobytes. Looks like you've gone nuts with little graphics and corners and spacers; there's piles of *.gif and *.png files that get pulled down. Fifteen external style sheets, 12 external javascript files.

When you tidy up your code, I'm sure you'll see some improvement -- and then you can quit blaming your host for your problems, and best of all avoid the trouble of moving hosts!
Click to expand...

This is far more thorough than I was going to be, but in a nutshell the coding on your sites sucks. Now I do see a problem with your host as well. When I was checking your site I had a request take 7s on the initial reply, and then you add your code on top of that it took almost a minute to load the page. Your site reply's to a request at around 2s on average which for shared hosting isn't all that bad, but it's shared hosting so you have to expect there to be some problems.
 
thanks for lettiing us know about 1&1. I was actually about to move my hosting package and was considering 1&1 as one of the candidates. I'm currently with Streamline.net but I'm not happy about them at all. They are cheap and that is it. The biggest problem with them is that they don't allow you to install any extrnal software on their servers so in fact you can not use i.e Wordpress for your blog, total shambles I must say.

Has anyone know any host (preferably based in the UK) that will allow to use Wordpress and other extranal software like Magento etc.
 
You must log in or register to reply here.
Back
Top