AORUS
Limp Gawd
- Joined
- Oct 31, 2017
- Messages
- 413
Can anyone tell me what is wrong with this I have never seen it before? do I need to return the card it's only six months old.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
wow. show the picture to the place where u bought it? (if its brick and mortar). I thought they come with a warranty of some kind? i know if you buy from amazon they offer cheap cheap warranties thru amazon, but you would have had to have purchased it. well anyways man. i hope it turns out ok buddy
aliens!
your uv light is making whatever is under the "window" glow funny. plastic diffuser not glued right?! take your back plate off and look maybe...
edit: or is that a hybrid card? Pic is kinda bad...
Contact the mfr and see if they will send you a replacement panel.
OK then I would guess that those are glue spots that don't react to the uv. nothing wrong with it and I don't think its a reason they'd rma for. whats it look like with the uv off, Pic?
they COULD be glue spot I'm not sure. and this Pic kinda make it look like the opposite where the glue is fluorescing more. its something in/on the frosted window.
that's why I'm saying its a reaction to the uv lighting.
its the uv(purple) leds causing the window to glow funny. are they part of your board or a strip? the uv is not part of the card, they have regular rgb built in so this wouldn't be a rma'able problem. turn off the purple/uv leds and see how it looks with just the cards rgb.
its the uv(purple) leds causing the window to glow funny. are they part of your board or a strip? the uv is not part of the card, they have regular rgb built in so this wouldn't be a rma'able problem. turn off the purple/uv leds and see how it looks with just the cards rgb.
bottom line is that the uv is causing the fluorescing issue and its not an actual problem with the card. if you turn off the uv you won't see the spots therefor they won't rma it for that, its an ascetic issue with your setup. but if you don't agree, try asking Asus directly.
yeah I get that and oop about the Asus. turn off your purple uv light and take another Pic with just the cards rgb going.
Depending on the type of post purchase warranty you bought with the card Amazon most likely will not take it back. You may need to open a ticket with Gigabyte, highly possible all it needs is a new panel. Depends on how modular it is, it could be a simple swap or a new card.
Get a case without a window.
OK then its just the glue spots. talk to them and see what they say.
I got it after you last full Pic, the purple is what I thought was uv. I see it not that now.
did you email them those pics?
Did you clean the card with alcohol?
It looks like the ink/glue used for that stencil pattern on the plastic got dissolved.
It appears to have leaked in on the top edge and ran down the back side of the plastic.
.
Ok, no problem.
Just wanted to bring up a possible cause for what happened.
It does look like a solvent got under the plastic though.
.
Ahh, there you go.... another pic of similar damage to the adhesive on the plastic.
Looks like the heat did the dissolving/melting of the adhesive.
Kind of poorly designed on Gigabyte's part then.
Seems like you should be able to get a warranty replacement for that.
The trouble is that the replacement will do that too unless Gigabyte fixes the problem.
If you can get the plastic pieces out without tearing them up, you could clean off that adhesive
and see if you can find a clear heat resistant adhesive. Maybe just a couple of very small dots
of superglue around the edges.
Or just leave the plastic pieces off and see how that looks.
.
Pinged GBT for you.Can anyone tell me what is wrong with this I have never seen it before? do I need to return the card it's only six months old.
View attachment 46408
Sorry I don't know what you mean.
Man that's a total bummer. I'm an aesthetics guys too and that would drive me nuts... If the liquid was on top of or under the plastic logo you should be able to clean it, but looking at the picture it seems like the liquid is in between the plastic?If that's the case the logo needs to be swapped. It also looks like there is a small scratch near the eye... Perhaps it got dropped and the plastic got cracked and formed air bubbles? Not sure. All I know is I would RMA it if I were in your shoes.
For some peace of mind I grabbed a few cards from our inventory just to spot check. They both look normal (pics below). Hopefully that helps alleviate any anxiety over getting another card with the same issue. I'm in the US and can't do much on the UK side of things, but if I can be of help my e-mail is [email protected]
View attachment 47011 View attachment 47012