10.9 drivers install problem

[DanNeely]

I can't install the latest drivers on my XFX 5870. The installer opens a log file but it appears utterly useless.


Catalyst™ Install Manager
Installation Report
09/29/10 21:41:55

Hardware information
Name ATI Radeon Graphics Processor
Manufacturer ATI Technologies Inc
Device ID 0x6898
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2961
Subsystem vendor ID 0x1682
Other hardware
Existing packages
Catalyst Control Center
ATI Catalyst Install Manager
The Lord of the Rings FREE Trial
ATI Display Driver
HDMI/DP Audio Driver
Microsoft Visual C++ 2008 SP1 Redistributable
Communication Opt-in
AMD Drag and Drop Transcoding
Packages for install
ATI Catalyst Install Manager
Final Status: Success
Version of Item: 3.0.790.0
Size: 20 Mbytes
ATI Display Driver
Final Status: Fail
Version of Item: 8.771.0.0000
Size: 90 Mbytes

Other detected devices
Manufacturer ATI Technologies Inc
Device ID 0xaa50
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa50
Subsystem vendor ID 0x1682

Error messages
Driver Install: the installation failed

 

[Primu$]

Have you driversweeped all your old drivers before installation?
Also have you downloaded the right OS version for your PC 32bit or 64bit?
Maybe just try redownloading it

 

[DanNeely]

Have you driversweeped all your old drivers before installation?
Also have you downloaded the right OS version for your PC 32bit or 64bit?
Maybe just try redownloading it

In order: Yes repeatedly. Wrong OS version drivers abort the install very early with a "You can't use 32bit drivers on a 64 bit OS" message. Did it more than once.

 

[jonesad]

I'm having the same exact problem - I get an error every time I try to install on my 4870x2 Windows 7 64bit machine. I have driver sweeped, CCleaner'd, and downloaded the drivers a couple times to make sure I had the right ones.

 

[kniah]

I just did a clean install of Win7 Pro x64 and didn't have any issues with 10.9 drivers (full suite) and my XFX 5870. Did you install the Full Catalyst Software Suite or individual driver components?

 

[DanNeely]

I tried doing it both ways. I can install everything from the 10.9 suite except the driver.

 

[Chuklr]

I tried doing it both ways. I can install everything from the 10.9 suite except the driver.

Hi, DanNeely,

Have you tried Right Clicking on the installer and selecting "Run as Administrator"? If you haven't, you might want to give that a try.

Hope this helps.

Chuklr

Edit: How to Run a Program as an Administrator in Windows 7 from Win7 ABCs - Great list of Windows 7 tutorials by MVP Shawn Brink!.

 

[Blacklash]

Try the 10.9a hotfix, particularly for people on an HD 4870 X2.

http://support.amd.com/us/kbarticles/Pages/ATICatalyst109Hotfix.aspx

I'm using those on a single HD 5870 with zero issues. My OS is Vista HP x64 SP2.

I recently reinstalled my OS so those were applied to a fresh fully patched OS.

 

[DanNeely]

The 10.9a drivers installed without error. Thank you Blacklash.

 

[VE2007]

When are the 10.10 drivers coming out to fix my BSOD

 

[Blacklash]

The 10.9a drivers installed without error. Thank you Blacklash.

NP. I'm glad they worked for you

I've started waiting about a week before I install new AMD drivers just in case a hotfix follows. They don't always do that and it seems to happen often enough to encourage me to wait.