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Concerning various posts on this page: My wife and I each have a ZR24w. One was bought directly from HP, the other from B&H Photo in New York City at a much lower price. Both B&H and HP allow unconditional return, which is why they were chosen. In both cases, a 19" Dell branded Sony Trinitron...

Indeed. Which makes the fact that there is no visible quality loss going through VGA on this monitor quite remarkable.

There is no visible loss of video quality using the KVM, or because I'm using VGA instead of DVI. Given the delay, I may switch to Remote Desktop to avoid it, but I'll keep the KVM in place for BIOS access.

Liked the ZR24W that I got to replace my wife's dying CRT, and got one for myself. For both units - no bad pixels, no noise, good uniformity, no tint. Love 1200 vertical. Both of us are extremely happy with the ZR24W - an excellent unit, and perfect for anyone concerned with color accuracy...

Clearly you have a lemon. Buy why do you think an exchange won't fix things? My unit has been fine, and I got it within the first week of release. The majority of people posting here who have actually got a unit have not reported problems like yours. It's not as though your problems were...

You already have it. It's your desktop. Extend your desktop to include the new monitor, which, depending upon your graphics drivers, will probably keep all icons on the old monitor and the new monitor will have a screen at the chosen background color, but empty of icons. Set your...

I had something similar - a piece of plastic from the packaging - and thought it was a dead pixel till I realized that it wasn't shaped like a pixel, and flicked it off the screen with the back of my thumbnail! Had it for 2 days now - almost all positive. No dead or stuck pixels, very...

I would expect a dead red subpixel to show up by its absence on an otherwise white screen as a cyan (the complement of red) pixel. On a red screen it would be a black pixel, and on blue and green screens, it would be invisible.

Chris, how long had the unit been in operation before the dead sub-pixels were noticed? Any chance that it was that way out of the box?

Did your unit come direct from HP or from elsewhere?

To answer my own question, HP pointed me at the appropriate web page, which is: https://h71016.www7.hp.com/html/infodesk/returns.asp?jumpid=hpr_R1002_USEN 30 day return for non-defective products from HP Small & Medium Business. $15 [NOT 15%] restocking fee. A very good deal, and worth...

An HP 30 day return policy has been mentioned here many times, almost always as something said over the phone by an HP rep. Is there any on-line confirmation of this on a web page, or is there anything in invoices or order confirmation e-mails about it? I've not been able to find anything...