Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.
My name is JJ i work for ASUS ( not in relation to support services ) with that noted i saw your posting and have relayed it to our RMA supervisor.
If you can provide me with a Case Number if you created one along with your compelte contact and shipping information i will have them contact you ASAP.
Additionally as noted if you have a proof of purchase it would help expedite the process.
If you have any questions let me know. Please enjoy the rest of your day.