Asus vs EVGA for Titan X

AthlonXP

AthlonXP

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Just wondering as the Asus is available now while EVGA is out of stock currently. Just wanted everyone's thoughts. I know the cards are the same so I guess the warranty/support is the main difference?
 
If it's a stock card, then they are the same, only manufacturer warranty, support and sticker will differentiate the cards.
 
Absolutely EVGA, unless you want to play the RMA roulette with Asus for some weird reason.
 
For stock cards, no question Evga. Titan x is a huge financial commitment, best to go with top flight customer service
 
Asus has some great custom products but some of the worst customer service in the industry. Alternatively, EVGA probably has the best customer service, but also has a tendency to not fully test the refurbished product they replace yours with. I've had multiple repeat-rma situations because the card they ship out was DOA. Eventually they got a working card in my hands, but I shouldn't have to test 3 of their cards for them before they get it right.

I agree with the above sentiment. For a reference design, go EVGA. If you're going for a custom PCB, Asus might be a better offering.
 
eVGA by a long shot due to customer service. Additionally, I've owned several eVGA graphics cards over the years and not one has faltered in any way. That speaks volumes.
 
I know it has already been stated but my vote is for EVGA. Great customer service.
 
All my cards I have had the lasted the longest with fewest issues have been EVGA. So another vote for them.
 
EVGA hands down. When I needed another gtx 780 last year I purposely looked for a used non functioning evga card on ebay that I knew would be accepted by RMA. Got one for DIRT cheap that powered up with the gtx led and the fan worked but no picture when connected. Applied for RMA and got accepted in less than an hour on a Saturday. Sent it out had had it back in a week, and I'm in PA. That was my first experience with an RMA and evga at all, a great experience even made over $100 profit when I sold it
 
EVGA wins for superior customer service. RMA'd a 780 and it was so painless, it was like a dream. And they are fast as heck.
 
TaintedSquirrel said:
I would never, never put my $1,000 video card in the hands of ASUS.
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This x 1000

Nettwerk said:
If the Asus Titan X breaks they will send you [strike=980]a 980[/s] the vanilla Titan, which will be DOA. This will repeat itself twice more, then they'll claim that's the best they can do because the Titan X is out of stock. Then after you contact Jolene, they'll offer you the Titan Black, and after you fire off a few more angry emails, they'll finally agree to upgrade you to Titan X's successor. They make you wait 3 weeks, and then you get a package only find out it's a Titan X. So you contact Jolene some more, and she finally agrees to cross ship you the upgrade you were originally promised. You wait another 3 weeks and it finally arrives, but of course it has terrible coil whine, and looks to be a card someone else RMA'd.

All the above may have been based on a true story ;)
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FTFY
 
Thanks, going EVGA. Also as a side note where is a good place to look for deals on people selling EVGA GTX 980 reference cards? Helping my brother in law out.
 
AthlonXP said:
Thanks, going EVGA. Also as a side note where is a good place to look for deals on people selling EVGA GTX 980 reference cards? Helping my brother in law out.
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Ebay is still good for buyers, and since your going with evga you really wouldn't need to worry
 
Tgrove said:
EVGA hands down. When I needed another gtx 780 last year I purposely looked for a used non functioning evga card on ebay that I knew would be accepted by RMA. Got one for DIRT cheap that powered up with the gtx led and the fan worked but no picture when connected. Applied for RMA and got accepted in less than an hour on a Saturday. Sent it out had had it back in a week, and I'm in PA. That was my first experience with an RMA and evga at all, a great experience even made over $100 profit when I sold it
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Do they do Serial # based RMAs now or transferrable warranties for that matter? The last time I dealt with EVGA's RMA service, I needed to submit proof-of-purchase (on a lifetime warranty product less than two years after it was purchased) and they wouldn't let my friend RMA it himself (he bought the card from me when I got bored with it). They did replace the card and I got a decent upgrade in the process because they didn't have the same card available, so the other aspects of the RMA service were great, though.
 
I've only dealt with EVGA's RMA service once, but it was a pleasant experience. 5 day turn around.
 
MrCaffeineX said:
Do they do Serial # based RMAs now or transferrable warranties for that matter? The last time I dealt with EVGA's RMA service, I needed to submit proof-of-purchase (on a lifetime warranty product less than two years after it was purchased) and they wouldn't let my friend RMA it himself (he bought the card from me when I got bored with it). They did replace the card and I got a decent upgrade in the process because they didn't have the same card available, so the other aspects of the RMA service were great, though.
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The warranty is now based on the serial # from EVGA, and no longer based around the original owner. The warranty does transfer, but if you buy the extended warranty it does not go to the 2nd buyer.


I've sold some cards to my friends and they have the lifetime warranty as well. Whenever they die I do the process for them (had a GTX 480 upgraded to a 760 recently) and my friends GTX 280 is still somehow alive. I still have a 790i that refuses to die...

In regards to the topic though, EVGA hands down. Sadly this time I couldn't wait for EVGA so I ended up buying it from Nvidia directly.
 
ASUS here ive never had a problem with them and after getting two 980 classifieds that were horrible clockers (MSI 980 clocked higher for $150 less a card) not this time EVGA !
 
MrCaffeineX said:
Do they do Serial # based RMAs now or transferrable warranties for that matter? The last time I dealt with EVGA's RMA service, I needed to submit proof-of-purchase (on a lifetime warranty product less than two years after it was purchased) and they wouldn't let my friend RMA it himself (he bought the card from me when I got bored with it). They did replace the card and I got a decent upgrade in the process because they didn't have the same card available, so the other aspects of the RMA service were great, though.
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Yea it's serial # based , they call it a "guest RMA" I think it was if your not original owner
 
n=1 said:
This x 1000

Quote:
Originally Posted by Nettwerk View Post
If the Asus Titan X breaks they will send you a 980 the vanilla Titan, which will be DOA. This will repeat itself twice more, then they'll claim that's the best they can do because the Titan X is out of stock. Then after you contact Jolene, they'll offer you the Titan Black, and after you fire off a few more angry emails, they'll finally agree to upgrade you to Titan X's successor. They make you wait 3 weeks, and then you get a package only find out it's a Titan X. So you contact Jolene some more, and she finally agrees to cross ship you the upgrade you were originally promised. You wait another 3 weeks and it finally arrives, but of course it has terrible coil whine, and looks to be a card someone else RMA'd.

All the above may have been based on a true story

FTFY
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OK, what is the REAL story, I didn't see it.
 
EVGA without a doubt unless you don't care about quality of customer service.
 
5150Joker said:
EVGA without a doubt unless you don't care about quality of customer service.
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They are both currently only offering reference designs I believe. As a result both of the cards are probably made in the same factory. Customer service complaints may be a valid point. I've only used ASUS customer service once years ago and it was a pleasant experience, but that may not be the norm. I'm certainly aware of all the horror stories concerning ASUS customer service but that hasn't been my experience. I've used EVGA's customer service a couple times and it worked out well.
 
CruisD64 said:
Motherboard, but that was over a decade ago... it sounds like things are different these days.
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I've heard horror stories about ASUS' RMA / Customer service for over a decade now. I have yet to experience such horrors but then again I've only ever needed support once for a bricked P5N32-E SLI. They sent out a new BIOS ROM an IC puller free of charge and that got the system going again. That was my one and only ASUS customer service experience. I've had dozens of ASUS motherboards and I've never needed RMA service. I have had one or two review samples which constitutes the sum total of ASUS hardware failures I've encountered directly.

My general opinion is that ASUS customer service may suck, but you aren't likely to need it. Now this is speaking in general terms. I have only ever owned an ASUS wireless access point, several motherboards and the three ROG Swift monitors I have now. I haven't ever owned ASUS tablets, graphics cards or anything else. Again the current ASUS Titan X's I've seen online appear to be reference designs. I've got a pair coming so we'll see what happens. I simply grabbed the first Titan X's I found in stock which happened to be ASUS cards.
 
Dan_D said:
I've only ever needed support once for a bricked P5N32-E SLI. They sent out a new BIOS ROM an IC puller free of charge and that got the system going again. That was my one and only ASUS customer service experience. I've had dozens of ASUS motherboards and I've never needed RMA service.

My general opinion is that ASUS customer service may suck, but you aren't likely to need it.
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Yes, but here at [H]ard|Forum we never pass up an opportunity to bash ASUS into the ground, regardless of the facts like you posted above and the good experiences of literally millions of users who never post in forums, since ASUS is the largest worldwide. Prepare to be flamed incessantly and relentlessly!

;)
 
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