Why Best Buy is Going out of Business...Gradually

Only 30 miles? I live 30 miles away from Idaho Falls where alot of shopping centers are. I think that's nothing.

Wow, another Idaho person?? I have worked in that store, and still do as a seasonal employee just for fun, and for the Intel Retail Edge ... :D

Not all Best Buys are created equal. I've been to too many best buys where you can't get any help at all, and this is the most frustrating for customers that go in, whether they are knowledgeable or not.

The knowledge still helps though, for customers that DO have some tech savvy. I have personally gone into three best buy stores recently, and in each one I went to their cellphone department and asked if they had an MHL cable.

Every single employee I asked didn't even know what MHL was. Granted, it's not really out yet on any TVs that I personally have seen, but there are several HTC and Samsung phones that support it now, and they are not obscure no name phones, they are big name and very popular phones like the Galaxy and Galaxy Nexus series. They should know about the major capabilities of the devices they sell.

Now back to my point. Sorry about the sidetrack. There are some stores that still have good people working in them, but there are a lot of stores that don't, and Geek Squad is so limited now in the services they can perform. A customer came in with a desktop that was overheating and shutting off like crazy, even with the slightest demand on the CPU. I installed some temp monitoring software (which I technically wasn't supposed to do) and verified that the CPU was indeed overheating like crazy, and upon closer inspection, it looked like the thermal paste was cracked and slowly being rattled out from in between the heatsink apparatus and the CPU itself. We stock some silver paste, so I went to the manager and asked if I could re-mount the HSF apparatus with some new thermal paste, and that it would likely solve the problem, charging a reasonable labor fee and making some good money for the store of course.

They turned me down. It was against company policy. I have put together so many custom computers in my time, and repaired so many for friends, family, and friends/family's business computers that there would have been no risk to the customer's PC. I've been doing this stuff for YEARS! It was already WELL out of warranty. Instead I had to tell the customer to pretty much go to hell, and that best buy REFUSES to help her.

I got in trouble once for rewiring a customer's fan to be 5v instead of 12v so the noise level of the unit would be tolerable within the room the customer needed it in. It was a violation of company policy.

When I first started working at best buy almost seven years ago, we could do a lot more, and make things work for people a lot better. It was easier to make package deals, we could affect our local store's SOP a lot more. We ran our store how we wanted to, and thus it fit our location and we could do what we needed to take care of our customers and attract them into the store. We went the extra mile for people, too, and took care of issues for people in the best way possible for the benefit of the customer. And did our store lose money? Nope. We got awards, and made lots of margin and revenue, and customers kept coming back because we took good care of them. I price matched newegg on video cards, power supplies, and other things, even if sometimes it was a different brand. If my store still made money on it, and the customer was happy and shopped here instead of newegg, WHY THE HELL NOT?

Get a job at Best Buy and try and match newegg now. Stores aren't allowed to do smart and local-focused business anymore. Corporate controls more and pushes more onto stores than they ever have in the history of this company. Best Buy definitely had its most profitable and successful runs when it granted the most autonomy and liberty to its local stores. I was a supervisor for two different departments and I had access to the numbers with my own eyes, and not just my local stores, but the whole country's numbers. Best Buy is a completely different beast now.

Despite some idiots and jerks that work at stores here and there, and some just plain annoying kids that work there as well, none of those things are the real problem.

It's the cancer within.
 
Is it true that you need no certified training/certification to work for Geek Squad?

Probably. I got A+ certified back in '98 and have since gotten a plethora of other certs such as Dell Certified Systems Expert, HP ExpertOne, etc. Wanted to make a little extra holiday cash so I applied for a seasonal position there about 5 years ago. As soon as I dropped off the app at the customer service desk, the manager took it, scanned it over, and asked if I had time right then and there for an interview. Well, Of course!

We went to a little room with a table and chairs, he started explaining to me that with my experience and training, I would only fit in a management position, but there were no positions available at this time. I told him that with my skill set, I feel I would be a tremendous asset to the PC repair or even sales team.

I figured out rather quickly that he was telling me that I was pretty much over qualified to be a BB PC tech...

After talking with people that have worked as PC techs for places like BB and CompUSA, a tech is also graded on repeat business. I guess that means when a customer bring in their PC to get it fixed, it only gets "mostly" fixed due to technician ignorance instead of completely fixed. A few months later the customer brings it back in, rinse and repeat.

I always figured that if you fix it right the first time, that's when referalls will start pouring in and the revenue generated from that alone will exponentially outweigh a handful of repeat customer business. But then again, according to BB I'm over-qualified to be thinking with such basic logic...
 
Fry's is worth worth the trip. I might not do it every weekend, but I like going to just to walk around.
I haven't been to a Fry's in a couple years. :eek: :( I remember when I moved from NJ to TX several years ago and I made my first trip to Fry's, my eyes dropped when I walked in the store. I need to find some time and make the trip to Arlington and hit the Fry's there, just to browse and get my geek on for a couple hours. :) I've been wishing like hell they'd open up a Fry's somewhere in Tarrant County. :mad:
 
They just opened up a new Bestbuy here and as soon as I walked in the door they were on me like flies on shit. I despise annoying sales people so never shopping there again.

I never have that experience. Then again, I don't stand around in any one place for too long. Truth is there's just not much at BB that I want. Unless they've got a Magnolia in the store, there's not that to look at.
 
I always have the opposite experience.

I went in to out Best Buy Sunday looking to try out some bookshelf speakers. Of course they werent set up to be demo'd and when I finally caught a salesgirl, she of course had no idea how to get the receiver that was hooked up to them working. She tinkered with it for a few seconds then said "you need a player. Ill go get one". I assume she meant something like an iPod to hook up to it or something. So I sat there and waited a good 5 minutes. Looked around the corner and this idiot girl was helping somebody else. So I left.

This is whats going to kill them. Minimum wage, 16 year old employees that couldnt give 2 shits about the customer or the products.
 
I always have the opposite experience.

I went in to out Best Buy Sunday looking to try out some bookshelf speakers. Of course they werent set up to be demo'd and when I finally caught a salesgirl, she of course had no idea how to get the receiver that was hooked up to them working. She tinkered with it for a few seconds then said "you need a player. Ill go get one". I assume she meant something like an iPod to hook up to it or something. So I sat there and waited a good 5 minutes. Looked around the corner and this idiot girl was helping somebody else. So I left.

This is whats going to kill them. Minimum wage, 16 year old employees that couldnt give 2 shits about the customer or the products.

You were probably going to leave and buy on the internet anyway. No real loss for them.
 
Nope. Ive got a $60 Best Buy gift card and was looking at comparing the $200 Polk speakers to the $200 Klipsch. I buy a lot of shit from BB. I find them on sale on their website for about the same price as on Newegg, go in and they price match. I have to pay sales tax but I just consider that the cost of "instant shipping". ;)
 
I always have the opposite experience.

I went in to out Best Buy Sunday looking to try out some bookshelf speakers. Of course they werent set up to be demo'd and when I finally caught a salesgirl, she of course had no idea how to get the receiver that was hooked up to them working. She tinkered with it for a few seconds then said "you need a player. Ill go get one". I assume she meant something like an iPod to hook up to it or something. So I sat there and waited a good 5 minutes. Looked around the corner and this idiot girl was helping somebody else. So I left.

This is whats going to kill them. Minimum wage, 16 year old employees that couldnt give 2 shits about the customer or the products.
Sometimes customers grab them and pretend it's a quick question when it's not.
 
The knowledge still helps though, for customers that DO have some tech savvy. I have personally gone into three best buy stores recently, and in each one I went to their cellphone department and asked if they had an MHL cable.

Every single employee I asked didn't even know what MHL was. Granted, it's not really out yet on any TVs that I personally have seen, but there are several HTC and Samsung phones that support it now, and they are not obscure no name phones, they are big name and very popular phones like the Galaxy and Galaxy Nexus series. They should know about the major capabilities of the devices they sell.

Probably not the best example...I had to Google it myself, never heard of or seen it. But I do agree with your points on the whole. The people out on the floor are salespeople, nothing more. I doubt they even have to do any sort of familiarization training with technology to get the job.
 
I always figured that if you fix it right the first time, that's when referalls will start pouring in and the revenue generated from that alone will exponentially outweigh a handful of repeat customer business. But then again, according to BB I'm over-qualified to be thinking with such basic logic...

In my experience working as a PC tech I'd say that's not entirely true. I believe in fixing it right the first time, but unless it's some total tech idiot bringing in the machine with viruses every few weeks, there's not a ton of repeat business or referrals that I ever saw.

Then again, this is a smallish shop in a small town so, that experience might not be general enough.
 
I installed some temp monitoring software (which I technically wasn't supposed to do) and verified that the CPU was indeed overheating like crazy, and upon closer inspection, it looked like the thermal paste was cracked and slowly being rattled out from in between the heatsink apparatus and the CPU itself. We stock some silver paste, so I went to the manager and asked if I could re-mount the HSF apparatus with some new thermal paste, and that it would likely solve the problem, charging a reasonable labor fee and making some good money for the store of course.

That makes no sense. That's exactly the kind of thing I'd want if I didn't know how to do it myself.

I got in trouble once for rewiring a customer's fan to be 5v instead of 12v so the noise level of the unit would be tolerable within the room the customer needed it in. It was a violation of company policy.

Unless it's using an adapter, I can see why they'd reject this. If the customer uses the molex on a different device, it might damage it, and they might blame BBY. Then again, I think that that is the type of thing that Geek Squad would have done prior to BB buying them outright.

Honestly, service is probably more profitable than selling a new computer. You'd think they'd want to promote repairs.

When I first started working at best buy almost seven years ago, we could do a lot more, and make things work for people a lot better. It was easier to make package deals, we
My bad experience at Best Buy started over 10 years ago. Honestly, you're the only person I know who has worked at BB and liked it. Granted my sample is around 5, but they're from all over the country, so I don't think it was a local issue.

In the 90's they were OK, but maybe that's just because Frys hadn't hit TX yet.

Either way, they're on the wrong track. I've seen a lot of electronics chains come and go and once things start going south, they rarely recover.
 
When Best Buy came to town locally; going to that store was the best thing ever.
Huge selection, and lowest prices in town. This is the Wal-Mart model. Run your competition out of business and then when you are the last one standing raise the hell out of your prices. This is EXACTLY what Best Buy did here. Circuit City- GONE. There were several privately owned electronics, music and car audio shops; all gone now. With no real competition, they get greedy.
Good BYE and good riddance.
 
When Best Buy came to town locally; going to that store was the best thing ever.
Huge selection, and lowest prices in town. This is the Wal-Mart model. Run your competition out of business and then when you are the last one standing raise the hell out of your prices. This is EXACTLY what Best Buy did here. Circuit City- GONE. There were several privately owned electronics, music and car audio shops; all gone now. With no real competition, they get greedy.
Good BYE and good riddance.

Raise their prices? Maybe there are a few thing here and there that might be knocked up in a particular store... but the prices are pretty standardized across the nation. They still have to compete against online outlets, etc. Not to mention their "pricematching" scheme.
 
Not to mention the walmart model does not make any sense. Walmart keeps low prices period, that is the walmart model. Walmarts philosophy is they if they never waiver and raise prices not only will they kill all competition they will ensure what happened to Kmart and many other stores walmart put out of business does not happen to walmart.

It is very common for companies to start out offering low prices then when they build a name start raising prices, think about samsung and other low end electronics makers that stepped up to high end. Also newegg is an example of this. But I can say pretty solidly walmart is no such example.
 
Have you been in a Worst Buy at all lately?

I was there and helped pick out and buy a Gateway all-in-one for my father. At $550 it was a damn good price. We went there because I wanted to show him why he should buy a tablet, but he needed a new PC anyway (his mobo and PS croaked on his Athlon X2). Obviously, I didn't buy it until I made sure it was a good deal and they didn't overprice.

When I set it up for him, I realized the usb-receiver dongle for the wireless kb/mouse wasn't there and it had no ps2 connectors, so was able to drive there and get it. Had that happened with Amazon/newegg or another online retailer I'd have had to wait to either RMA or have them send it to me. You can't replace that convenience, regardless of how good customer service is with an e-tailer. I've bought 2-3 monitors via Newegg and never ever got what I was hoping for, even after doing tons of research online to find the right one. Frankly, unless I can tinker with it myself I'm not buying it. That's not the case for most components and electronics, but there will always be some and there will always be a need for a physical store to cater to that.

Not that bestbuy doesn't stink. It does. It does have some perks, though.
 
Raise their prices? Maybe there are a few thing here and there that might be knocked up in a particular store... but the prices are pretty standardized across the nation. They still have to compete against online outlets, etc. Not to mention their "pricematching" scheme.

I know, they can barely make it with those tiny 300% price markups. :rolleyes:
 
I don't like em but seems like a good place to buy a TV from. You can see how the TV looks before you get it - and the return policy is pretty good. If you lose all B & M stores you have a problem with that kind of thing.
 
All B&M stores are never going to just up and vanish. If best buy dies then good because better competition can spring up in their place.

For instance after alot of the stores went out of business I noticed sears really got into making good deals on TVs and expanding their selection. If all the best buys went out of business I am sure we would see companies like microcenter expand into alot more markets.
 
I don't like em but seems like a good place to buy a TV from. You can see how the TV looks before you get it - and the return policy is pretty good. If you lose all B & M stores you have a problem with that kind of thing.

I guess if you like your TV's set to vivid plus, contrast and brightness set to 100 and pay retail+ then yes BB is the place for you.
 
I guess if you like your TV's set to vivid plus, contrast and brightness set to 100 and pay retail+ then yes BB is the place for you.

actually in my opinion that's an incorrect characterization of how Best Buy should be used in the purchase of a television

i replace my tv about every 5 years, when i do i see what i can get them for online although i never plan to purchase one online

i then go to the local shopping district and will look for the model i want at best buy, hhgregg, and circuit city (they were there last time i bought one).....

i visit them, take notes, and never make a purchase on the first visit, then when i return i look for the same sales person, who now has a connection to me as a returning customer, and then they are willing to come off the price quite a bit.

Over a year ago I paid $1,100 cash tax included for my LG 55LH40 120Hz HDTV when it was still relatively new, in stores, on the shelf for $1,800. In both of my past two purchases HHGregg was willing to not only beat the other brick and mortar stores, but I could not get the same thing online for their price. Matter of fact, I never saw this model fall below $1,500 roughly as evidenced here

So you guys can hate on the brick and mortar places, but here's how it works. They mark up the sets so far that for every few people that pay sticker price, they can sell one to you for $500 off sticker and come out far ahead still. You can leverage them against each other. I for one refuse to buy a TV online. It's one of those things you want to buy in person, even if you pay slightly more, because that one I mentioned above, it crapped out, a few hours before the super bowl, about a week after I bought it. Within two hours I had it boxed up and took it back and had a brand new set in my living room. That's why you don't want to take the chance on a online order to save $100.
 
Ya some people can get good deals at retail, like you said they screw some people and give a good deal to others. Maybe that is another advantage to online, they do not play favorites everyone gets the deal and gets it without a hassle. That TV hit 1200 at amazon BTW. If I am going to tell someone where to get something what do want me to say, well you could buy it online for this much or if you go to a store several times and pit them all against each other and make friends with a sales guy you might be able to get it lower if his manager is in the right mood that day.

That is part of why purchasing is moving to online you can get it all done any have your item shipping before the time you can just drive to one of the stores and you do not need to develop a personal relationship with a random high school kid to get the deal.
 
Ya some people can get good deals at retail, like you said they screw some people and give a good deal to others. Maybe that is another advantage to online, they do not play favorites everyone gets the deal and gets it without a hassle. That TV hit 1200 at amazon BTW. If I am going to tell someone where to get something what do want me to say, well you could buy it online for this much or if you go to a store several times and pit them all against each other and make friends with a sales guy you might be able to get it lower if his manager is in the right mood that day.

That is part of why purchasing is moving to online you can get it all done any have your item shipping before the time you can just drive to one of the stores and you do not need to develop a personal relationship with a random high school kid to get the deal.

$1,200 was a great price, but yeah, i would much rather drive to my local brick and mortar store and get it right away for $1,100 with the ability to return if defective, vs. paying $1,200 or more and having to deal with shipping a 55" HDTV back for warranty replacement, waiting, etc......for large ticket items, brick and mortar is the way to go still
 
I went to BB today to use a GC I had lying around. I was kindly greeted at the door and a couple employees, while I browsed their movies, asked if I need help and I politely declined. No one harassed me. :cool:
 
That's a damn shame. I used to work at CC(back in 08, w00t), and can attest to most workers knowing shit.
 
I went to BB today to use a GC I had lying around. I was kindly greeted at the door and a couple employees, while I browsed their movies, asked if I need help and I politely declined. No one harassed me. :cool:

I too did have this same scenario. Went to BB to use my gift card, was greeted at the door, browsed the video game, TV and camera section, was asked if I needed help with something but declined and was left alone after that. The BB that I went to is pretty busy and for them to ask me if I needed help was something I didn't expect.
 
I too did have this same scenario. Went to BB to use my gift card, was greeted at the door, browsed the video game, TV and camera section, was asked if I needed help with something but declined and was left alone after that. The BB that I went to is pretty busy and for them to ask me if I needed help was something I didn't expect.
You and I are probably going to the only two Best Buys in the country that aren't going out of business, given how everyone else and their mothers have been attacking BB in this thread. :D
 
I don't mind Best Buy, but I absolutely HATE how 95% of their staff is roaming the CD and DVD section and asking every single person if they can help them find something. Dude - they're alphabetized. Plus, it's not like the staff memorizes where the odd balls are. They just start hunting around, too.

Problem with that whole thing is that there's usually only 1-2 check out lanes and if you want a video game or something in the appliance section you have to find someone...of course loitering in the CD area.
 
Geek Squad - they dont know much.. I was asking bunch of questions and they seem like they had absolutely no idea what i was talking about...
 
I noticed that BB is offering $5 credit for a BD movie (that costs $9.99 or more) if you trade in an old DVD. That's not too shabby, but I don't like the min. limit of $9.99 since it excludes some of their movies that are on sale for $6.99 or 7.99.
 
I think Best Buy would be well served if they reboot the retail stores and focus on service and solutions. If you walk into almost any Best Buy right now and tell them you want to spend $X get get a new TV and a home theater, chances are the employee you find won't have a clue what you should buy. Then they will try to sell you a $60 HDMI cable and satellite TV.

Also they could *gasp* actually setup some theater rooms for people to demo gear and new technologies like 3D. They just focus on setting up as much stuff as they can and seeing what sells. If people just wanted to shop on pricing and specs, they could have just gone to Amazon.
 
I think Best Buy would be well served if they reboot the retail stores and focus on service and solutions. If you walk into almost any Best Buy right now and tell them you want to spend $X get get a new TV and a home theater, chances are the employee you find won't have a clue what you should buy. Then they will try to sell you a $60 HDMI cable and satellite TV.

Also they could *gasp* actually setup some theater rooms for people to demo gear and new technologies like 3D. They just focus on setting up as much stuff as they can and seeing what sells. If people just wanted to shop on pricing and specs, they could have just gone to Amazon.

See? There's an idea! They need to make it an experience again. Back when they had real audio rooms where you could test decks, subs, and amps with some acoustic insulation from the rest of the store. Back when they demoed projectors at the push of a button. Some stores still do some of these things, but I find it more and more rare. They need to give customers that unique "you're important and your experience is important to us" feel again, or they will die. Best Buy has certainly lost some of that magic they had a decade ago.
 
Well it depends on your area but many best buys have a magnolia room where you can demo and try out various sound systems and 2 - 3 tvs. They also typically have a surround sound tryout, and at least 2 or 3 3D demos. And they have a sound proof music audition room. The people who actually demo these areas usually are better than the normal floor staff.

Maybe they will soon be like radio shack, only sell phones lol. Actually might be true since they are adding phone only stores to malls.
 
Well it depends on your area but many best buys have a magnolia room where you can demo and try out various sound systems and 2 - 3 tvs. They also typically have a surround sound tryout, and at least 2 or 3 3D demos. And they have a sound proof music audition room. The people who actually demo these areas usually are better than the normal floor staff.

Maybe they will soon be like radio shack, only sell phones lol. Actually might be true since they are adding phone only stores to malls.

Yeah, but are the masses going to shop at Magnolia? Yeah, I know that margins are higher there, but they still need to market something to the masses if they want to stay alive. Amazon might not make much margin on a lot of what they sell, but they do enough volume that it works. Best Buy needs to find a happy medium of some kind, and they gotta start charging prices for accessories, especially cables, that won't make people shop elsewhere. I know so many people that would happily pay $10 for a USB cable at Best Buy, despite being able to get one for $3-$4 shipped online. But $20-$30?? People will learn patience for that kind of price difference. Best Buy refuses to get that. If they continue, they will die. It's that simple. If you don't truly compete in today's world, enjoy going out of business.
 
They just opened up a new Bestbuy here and as soon as I walked in the door they were on me like flies on shit. I despise annoying sales people so never shopping there again.


Blue-shirts are coached to do this. I've been told on multiple occasions if I see a customer just mulling around to "put" something in their hands, even if I've spoken to them. Employees are not the problem, it's management and BB's hard-sales approach.

I hear the same frustration from customers 6-7 times a week. If it pisses you off so much complain about it to store management or email corporate. Simply walking out without detailing your experience to a GM or sales lead doesn't benefit anyone but yourself in the short-term....
 
well i give it 5 more years before we find ourself around 10k employees without jobs.
 
I'm not defending Best Buys pricing scheme at all but everyone here is comparing them to online retailers who have no physical store presense overhead. It costs more to keep a store and employees open 7 days a week. This still does not justify $50 HDMI cables or other overprices items.
 
Broad, but not deep. Case in point, I looked at their headphone selection (out of curiosity) and they had.. Bose, Skullcandy, Beats, Sony and a handful of others--pretty much all overpriced junk compared to what I've been able to find online at cheaper prices.

True, I can't listen to a pair of headphones that Amazon sells, but I sure as hell can read reviews and ask questions in communities dedicated to audio--in other words, the *real* experts.

Oddly enough, headphones are probably the only thing I would consider stepping inside of a Best buy for. You might get better information from a review about sound quality, but only your ears can tell you how they feel. Your ears (and head) will thank you if you buy the right ones.

But I'm pretty sure that any similar store other than Best Buy would be a better place to spend my money.
 
first CC, now BB. It was bound to happen, when you pay someone close to minimum wage, they cant be well trained.... unless they've been there since the start, and well... ya, i doubt anyone has been there since the start...
 
I walked into BB with my girlfriend a few months ago because she wanted to test drive a few DSLR cameras before we bought on online. As we head over to the camera section, a troll (must have been a manager because he had on a black shirt vs. the traditional BB blue) asked us if we needed any help. I promptly said we were just browsing and said thanks anyway. Under normal circumstances, a sales person would say "OK, let me know if you need anything" and walk away. Not this guy. He proceeded to ask my gf how she liked her current cell phone (completely unrelated to cameras). She told him she was happy with it but wasn't at BB looking for a new cell phone. We started to walk away. He followed her asking who her cell phone carrier was. Again, She told him that she wasn't there for that purpose. He followed us some more and asked if she would mind him looking up her account to see if she's due for an upgrade. That was the last straw. She, and I we both patient up to that point. Then I lost it on the guy and told him she told him not once, not twice but THREE times that we werent there for a new cell phone and to get lost. We didn't stay much longer after that.

The lines the guy was throwing at us were ridiculous. It wasn't like he was trying to sell a product. It was like he was reading from a script. To me, this is a huge turnoff. Its like a way of anti-selling. In the end, it'll turn more people away than it will get them to buy something. The bad part is most of the people you piss off won't come back anyway.

I used to work at CC before it went under, so I know the routine. The mgmt there always had a new and different scheme to upsell all the customers. They would want us to walk through this song and dance with every customer to try and sell them $100 Monster HDMI cables, Monster surge protection, audio systems, dvd players, you name it. We would even be reprimanded if we didn't walk the customer through the song and dance. What they didn't realize is that this turned off so many people. For the one person this would work for, you'd piss of 30 others. It was ludicrous.

What was the absolute worst was the protection plans on the televisions. They would upsell the shit out of them, explain how they were the best thing next to sliced bread, and then when the customer went with it, and a year or so later their TV crapped out, they would make up some bogus excuse why the TV wasn't covered. I would never sell the protection plan. Hell, i'd even tell people specifically NOT to buy it. I was looking out for the customer and not the bottom line of CC. Probably why I would never really do well in a sales environment like that.

I feel what ultimately did CC in was the mgmt. They would spend millions of dollars adopting new systems and sales techniques only to drop the idea a few months later and spend millions more adopting a new idea. Management was nothing but a bunch of incompetents that would spend most of their days fucking around rather than running their departments. Hell, my fat ass boss spent most day playing Madden in the break room unless the Seahawks were playing. Then he'd be watching the game on the TV's on display, throwing blatant fits in front of customers when the ball was fumbled or intercepted. Don't even get me started on the Rock Band marathons.
 
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