Anyone ever order a retail 920 and get...

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qdemn7 said:
Why does Newegg, with their incredibly high sales volume, have to buy Intel CPUs, or Intel anything for that matter, from a distributor, rather than direct from Intel? :confused:
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Because they can get better prices with someone like D&H that buys even more parts from Intel than they could themselves...a super duper volume discount.

Although, if D&H continues to act like boneheads and let the lawyers handle things, Newegg may soon be looking for a new distributor to purchase from...
 
Demo boxes WITH name & number labels slapped on? That's obviously counterfeit products. What do demo boxes normally have? Newegg should have slapped their forehead in a classic Homer mode - D'oH!
 
Dave65 said:
It don't matter to me what NewEgg calls them,they didn't send them out on purpose,and there taking care of the problem,that is all that concerns me,now if they said sorry your stuck with it,then I can see a problem..
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No one is claiming that Newegg did anything purposefully. However, the claim is, is that they sent out fake product without checking it. This goes to the heart of their internal processes. Do they check what goes out to customers? In this case the answer is no. In other cases the answer is no. If that's the case, then it can be reasonably said that Newegg has a process problem of not checking inventory as it goes out to customers. They further exacerbated the problem by claiming they were demo boxes and dragging Intels name into it. I said it before and I'll say it again, it was a dumb move. They should have never have done it and instead did a CYA instead of coming clean. This will hurt them because they have broken the veil of trust between them and their clientele and possibly damaged their relationship with their suppliers. Also, there is now a huge credibility gap.

The fact that they are making it right should be an automatic not something to be lauded.
 
talon_262 said:
Kyle, we know Newegg screwed the pooch with the "demo box" explanation in their press release, but I get the feeling that incorrect information didn't originate with them, but with D&H (their supplier) when Newegg was trying to find out WTF was going on.
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I'm cutting the rest of your post to right here. What you seem to not understand is that it was Newegg, not D&H, that put out the press release. It then makes it their responsibility to get the information right. They didn't. Infact, they implicated Intel in their press release. It's not about who is right and who is wrong. It's about how they handled a situation that could have easily have come clean about. They jumped the gun to preserve their image. They failed and they have been called out. They can still save this by admitting their mistake. I still don't that because now it's better for them to remain silent and let people forget that anything ever happened. That won't happen now. Idiots.
 
Methadras said:
No one is claiming that Newegg did anything purposefully. However, the claim is, is that they sent out fake product without checking it. This goes to the heart of their internal processes. Do they check what goes out to customers? In this case the answer is no. In other cases the answer is no. If that's the case, then it can be reasonably said that Newegg has a process problem of not checking inventory as it goes out to customers. They further exacerbated the problem by claiming they were demo boxes and dragging Intels name into it. I said it before and I'll say it again, it was a dumb move. They should have never have done it and instead did a CYA instead of coming clean. This will hurt them because they have broken the veil of trust between them and their clientele and possibly damaged their relationship with their suppliers. Also, there is now a huge credibility gap.

The fact that they are making it right should be an automatic not something to be lauded.
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Well we don't know the whole scoop yet,did NewEgg say that,or was that what D&H told them,we don't know.
Also NewEgg has been in business for quite a while,I haven't seen or heard of anything like this from them,not saying it hasn't happen,but it hasn't reached the consumer like this did,so there track record is pretty good to say the least..If it becomes more frequent,then I will rethink this,but for now I have 100% trust in NewEgg..
 
bigdogchris said:
You said you could tell by looking at the pictures it was fake, which, I'm speculating here, means that people who handle this product daily should also have this ability, right? By being able to actually touch and see the product, they should also be able to tell. Is that what your trying to say?

I kinda get the feeling that this news headline is going to stay pinned to the top of [H] until you get some type of response from Newegg that you are looking for.
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Yes, that is my thought. The boxes were also "beat up" looking which should have raised a flag for closer examination.

Then again, you are dealing with warehouse workers and robots here....and probably most of both are only concerned with getting the "right" parts out of the right bins. Still, the guys checking in the stock worth tens of thousands of dollars should be a bit more "Johnny on the Spot." Ultimately it is Newegg's concern to make sure it is selling what it is advertising.
 
Intel should release the serial # of the 300 processors that are missing and whoever sells/possesses them will be in serious legal trouble.

I am quite sure a prosecuting attorney would love to handle this case.
 
Why did Newegg lie. If they got the information from D&H, they could have confirmed it with Intel like Kyle did before they made the annoucement. D&H reputation also went down IMO with those threats, but they also might be the supplier for Amazon, Mwave, Microcenter, Zipzoomfly, TigerDirect, etc. I believe the exchange happened outside of these warehouses since they both probably have high security, but they both could have acted better. I guess they think the public needs instant notification without any research since we are twitterfied.
 
Dave65 said:
Well we don't know the whole scoop yet,did NewEgg say that,or was that what D&H told them,we don't know.
Also NewEgg has been in business for quite a while,I haven't seen or heard of anything like this from them,not saying it hasn't happen,but it hasn't reached the consumer like this did,so there track record is pretty good to say the least..If it becomes more frequent,then I will rethink this,but for now I have 100% trust in NewEgg..
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It doesn't matter what you know or don't know. Newegg put out a press release. Go read it and you will understand the full implication of what they have said and how it ends up being their official stance. They have a serious problem on their hands and instead of addressing it head on, they have instead chosen to obfuscate and confuse the issue. Someone needs to come clean and be honest about this. Newegg had a chance, they fucked it up. D&H had a chance, they made it worse. This was taking a match and throwing it on gasoline instead of just blowing it out. This also goes to the heart of the issue on how Newegg checks internal inventory before it goes out to the customer. It didn't and now the sheets have been removed for every to see how they operate. Should I be wary of what I'm getting from Newegg now? Of course I should. Now. Because before I didn't, but now I will if I really bother to order from them again. There is a trust issue here at stake. There is a credibility issue here at stake. They can still fix this and come out on top, but will they?
 
I can see though some worker not caring one way or the other when he/she unpacked it who just didnt care,we have all seen them in checkout lines in stores..
 
Not_So_Hard said:
Nice effort on the video. What movie is the clip from?
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Thanks. The name of the movie is "Downfall" (Der Untergang), though that clip and some others from it have been parodied for a while now on many different topics. Because of all the parodies, I had to watch the movie, and must say, it's a really well done movie and while I didn't know him personally...i think that actor got Hitler down pat :D
 
This is a classic case of a company (D&H) trying to bully another company (Hardocp) to keep a story quiet.

This will also be a classic case of what not to do when you mess up as a company. Fake CPUs was the original story, the 'demo' story made it more interesting, and now these legal threats become the story.

These guys are really shooting themselves in the foot.
 
I would post more negativity on their (Newegg) facebook page. There are only 4 comments about this. and I think this needs to become a broader issue. True, they can take down there comments at will. However, If you post your feelings about newegg on facebook, sadly, more people notice/believe it. This is a tech forum, we all know what were talking about. What about the person who bought not knowing what they were getting into?
 
Methadras said:
No one is claiming that Newegg did anything purposefully. However, the claim is, is that they sent out fake product without checking it. This goes to the heart of their internal processes. Do they check what goes out to customers? In this case the answer is no. In other cases the answer is no. If that's the case, then it can be reasonably said that Newegg has a process problem of not checking inventory as it goes out to customers. They further exacerbated the problem by claiming they were demo boxes and dragging Intels name into it. I said it before and I'll say it again, it was a dumb move. They should have never have done it and instead did a CYA instead of coming clean. This will hurt them because they have broken the veil of trust between them and their clientele and possibly damaged their relationship with their suppliers. Also, there is now a huge credibility gap.

The fact that they are making it right should be an automatic not something to be lauded.
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Checking packaged products is difficult. The Intel processors are unique in that there are windows in the packaging. Most other products do not. Do you want Newegg to take the time to open every item they receive to make sure it is legit? 1) That would raise costs and 2) People would complain that they have received used merchandise. What do you do when the counterfeit product is closer to something like this: http://www.bunniestudios.com/blog/?p=918 Counterfeit electronics are currently a $100 Billion a year problem. While paying the workers to give more than a quick glance at the box, any solution really needs to be making sure these products don't enter the supply chain. Just examining packaging will mean counterfeits will start looking more and more like the product itself.
 
2 words Friggin Hilarious! The Dragon platform isn;t that bad. ROFL! What movie is this from? I've seen this meme in other places.
 
That video was absolutely the funniest thing I've seen in a while. Awesome job! I bet it goes viral.
 
D_Bo said:
As long as they are expeditiously shipping out the real product to those infected, I will not feel worried about using their services again.
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The thing is though, what does that say about neweggs order and shipping process. It's obvious that the boxes on these fakes are pretty beat up. what does that say for the other products they distribute. It says that they don't scrutinize them very good. and that quality control is not there.
 
I have seen a few versions of that video, This one had me laughing the most by far.
 
bigdogchris said:
Give Newegg a damn day or two to finish this up and let people know of their findings. Quit assuming they are going to 'continue hiding' the truth. Damn ... :rolleyes: If a week from now they are still sticking to the story of "demo boxes" THEN feel free to burn them at the stake.
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BoogerBomb said:
But but I already have the pitchfork ready and the torch lit!
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I was ready to burn Newegg at the stake after all of the stories of them shipping hard drives with no packing materials inside the boxes...

I mean, come on, who the f*** orders parts from such an ignorant and uncaring supplier anyway?

The fact that this originated (and seems to be the only resellers affected?) at Newegg comes of no surprise to me. They've shown for a long, long time how absolutely uncaring they are of their customers.

Fool me once, shame on you.

But, it's been known for a long time to never buy a hard drive from Newegg. Lesson learned from this story is to also never buy a processor from them.

I hope Newegg's sales overall absolutely plummet over this...
 
Tolyngee said:
I was ready to burn Newegg at the stake after all of the stories of them shipping hard drives with no packing materials inside the boxes...

I mean, come on, who the f*** orders parts from such an ignorant and uncaring supplier anyway?

The fact that this originated (and seems to be the only resellers affected?) at Newegg comes of no surprise to me. They've shown for a long, long time how absolutely uncaring they are of their customers.

Fool me once, shame on you.

But, it's been known for a long time to never buy a hard drive from Newegg. Lesson learned from this story is to also never buy a processor from them.

I hope Newegg's sales overall absolutely plummet over this...
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I buy prolly 40 or 50 drives from them a year for builds,and have NEVER seen one come with no packing material that is the biggest LOAD of bunk I have ever heard.
 
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Tolyngee said:
The fact that this originated (and seems to be the only resellers affected?) at Newegg comes of no surprise to me. They've shown for a long, long time how absolutely uncaring they are of their customers.
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Have you ever called and talked to their customer service? They are very good about caring. Now packaging hard drives is another story and that has been hit and miss. If you do get one poorly packaged, call them up ask for advanced RMA and have them pay for return shipping.
 
This is utter bullshit, NewEgg and D&H should apologize to [H] and the world for their scandal!!

never buying anything from them again!
 
siliconnerd said:
Checking packaged products is difficult. The Intel processors are unique in that there are windows in the packaging.
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There must be a level of denseness going on here at the [H]. If I were to open that 'demo' box and had seen in clear terms the foam heatsink/fan that Nix got, do you think I would have just shrugged my shoulders and said, meh and sent it out anyway? If someone within Newegg did this and it still went out, well I guess then their procedures failed. If no one checked it, then that implies that they don't have this type of procedure in place, which is even worse. And to make it worse, they are now washing their hands of it and blaming it on 'demo' boxes.

What's next? The John Belushi Blues Brothers Defense?
 
Hitler was right about those g2 intel ssds, had to buy them off of amazon and wait nearly two months to get them for a decent price.

lol netbook gaming.
 
Tolyngee said:
I was ready to burn Newegg at the stake after all of the stories of them shipping hard drives with no packing materials inside the boxes...

I mean, come on, who the f*** orders parts from such an ignorant and uncaring supplier anyway?

The fact that this originated (and seems to be the only resellers affected?) at Newegg comes of no surprise to me. They've shown for a long, long time how absolutely uncaring they are of their customers.

Fool me once, shame on you.

But, it's been known for a long time to never buy a hard drive from Newegg. Lesson learned from this story is to also never buy a processor from them.

I hope Newegg's sales overall absolutely plummet over this...
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If products are shipped without the packing protection that is not the distributor or place of purchase's fault. That is a shipper's responsibility because they put it in the box. I have built my systems from parts I bought from newegg.com and will again without any concern.

shlooky said:
This is utter bullshit, NewEgg and D&H should apologize to [H] and the world for their scandal!!

never buying anything from them again!
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The only people they owe an apology to are the people that they sold the bogus stuff to. It's not their fault because somewhere a problem in the chain of custody was broken ie: Shipper, Transportation Company or Warehouse.

Methadras said:
There must be a level of denseness going on here at the [H]. If I were to open that 'demo' box and had seen in clear terms the foam heatsink/fan that Nix got, do you think I would have just shrugged my shoulders and said, meh and sent it out anyway? If someone within Newegg did this and it still went out, well I guess then their procedures failed. If no one checked it, then that implies that they don't have this type of procedure in place, which is even worse. And to make it worse, they are now washing their hands of it and blaming it on 'demo' boxes.

What's next? The John Belushi Blues Brothers Defense?
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If I were to open that 'demo' box and had seen in clear terms the foam heatsink/fan that Nix got, do you think I would have just shrugged my shoulders and said, meh and sent it out anyway? No, you would be fired at best or jailed maybe both. I see you have never worked in or around a warehouse before.

If no one checked it, then that implies that they don't have this type of procedure in place, which is even worse. And to make it worse, they are now washing their hands of it and blaming it on 'demo' boxes.With the millions of products they ship things will happen.

McKie said:
The thing is though, what does that say about neweggs order and shipping process. It's obvious that the boxes on these fakes are pretty beat up. what does that say for the other products they distribute. It says that they don't scrutinize them very good. and that quality control is not there.
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That is a shipper problem. They can not just reject every box because it is scratched or has a slight tare. If they did it would cost them way to much to return good stuff that the place they bought them from would not refund because the box is a little ugly.

People use you heads for more than a vacuum. Most of what I see people posting here are from losers that have never worked and are just jumping on the bandwagon.
 
What doesn't make sense about all this is Newegg, a reputable and knowledgable computer company, saying they were demo units.

- Spelling mistakes on the boxes
- Mock-up of a CPU
- Pathetic mock-up of a "cooler"
- User guide blank and stapled together

If someone gives me one of these the first thing I'm going to think is "it's a fake." The words "demo unit" would be nowhere on the horizon whatsoever.

Even if D&H did tell them they were demo units, surely they have enough brains to realise that they aren't, in fact, demo units. It doesn't make sense. The only thing I can put it down to is Newegg trying to minimise the impact it would have on their reputation. ie They lied.

"Oops that was a demo unit, sorry" is much more manageable than "Oops that was a counterfeit, sorry"

They should also know by now that these things always explode in your face online. People will find out the truth one way or another.
 
I hope Kyle and co. will not give in even an inch to D&H empty threats. I don't see what's wrong with [H]ardocp reporting something that really happened.

In fact, D&H should apologize to [H] for their retarded attitude in handling the matter
 
Hornet said:
I hope Kyle and co. will not give in even an inch to D&H empty threats. I don't see what's wrong with [H]ardocp reporting something that really happened.

In fact, D&H should apologize to [H] for their retarded attitude in handling the matter
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I think Kyle has already shown what he thinks of C&D letters with the Phantom article. :D
 
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