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Pkirk618
Supreme [H]ardness
- Joined
- Sep 12, 2002
- Messages
- 5,737
Like many of you, I’ve purchased from EVGA via the egg by word of mouth. The step up program is also one of the, if not the main reason why I chose to go with EVGA aside from the fact I wanted their black PCB card to match my system, and I like their logo lol.
Within the first month of playing with my 600 dollar card, it began to artifact. Soon after, the card basically gave me the finger and couldn’t render any 3D apps. I don’t OC my video cards anymore—especially since owning their 7900 series which was plenty fast without risking a warranty void and just plain ol’ screwing up the card. Bottom line: They’re plenty fast as they are without risking baking your investment.
In addition to the STEPUP program, I also purchased their premium RMA package so that I could, in case of card failure, have my card cross-shipped overnight and on Saturday if needed.
About 8 days ago, my card started artifacting again. I submitted an RMA request and I figured this would be pretty painless since my first RMA worked out pretty well—and yes, I paid for their premium RMA package (40.00 value @ $20.00) the first time as well. So, with this in mind, I should be receiving my card in a couple of days after the weekend.
On the 3rd of April, I rec’d an email stating that they are still waiting on a copy of an invoice to get the RMA moving.
For clarification: The RMA package I purchase is overnight shipping inlcuding Saturdays (cross-shipped).
This is an RMA’d card so they have the original purchase receipts. Also, the receipt was clearly attached to my profile where they tell you to upload a copy. All the meanwhile, their site just says my RMA is pending.
Note to everyone, once you RMA your card, you no longer can participate in the step up program. Also note that they changed their RMA process since I paid for it in December 06. Side note, in addition to making calls to their RMA dept, I also follow up with emails.
I called them (3 Mar) and asked what was going on since my invoice was clearly online where it’s supposed to be. They guy didn’t ask for my reference number and just told me that it’s normal to get those emails. Honestly, I felt like I was just being pacified and left to wait this out. So I did. I waited.
4 April came and almost went—Nada. At least I’d like to see the status change on their site—but nope, nothing. Now, it was time to call them again since my email(s) seemed to be going unnoticed—especially the email telling them they had my receipt so they could move this RMA. So on 4 April, I call and talk to a gent named LEO. He initially tells me that they had a warehouse problem and that was the cause of the delay. Still he’s telling me this without even asking my name or RMA request number. Personally, I can’t see how this is my problem when they don’t take the time to inform their customers who applied for the RMA that there was a problem to begin with.
I’m now getting pissed.
One excuse after another just doesn’t sit well with me and shouldn’t with anyone else that pays a high premium for services (non-rendered). I tell you, I could understand REAL problems as long as their upfront and honest with me in the first place instead of the quick BS-call back tomorrow crap.
This time, I point out that this is the second time that I’m being fed an excuse and nobody cares to get any information about the RMA or my freaking name for that matter. Of course, he then asks for the reference number. He then states that I requested the RMA on a weekend and that was part of the reason why the delay. Mind you, we’re several days into the week now so that makes their point moot.
I’m not longer hearing the “warehouse” excuse by the way. I reiterated that I paid for a service and I’m not getting it and that’s just not fair. He then states that he (EVGA) was waiting on the invoice. I almost flipped because I made it clear several times, THEY HAD THE INVOICE. They made the damn invoice.
At this point, I think he ran out of excuses because now he’s quoting their policy and how it takes so many days for this and so many days for that. Still, we’re beyond the days they quote in their recently modified RMA policy.
I suppose he sensed my anger at this point. He went and checked the invoice (which I think was the REAL reason why my RMA wasn’t moving) and gave me an RMA number. Next is the change in their policy where they need your credit information to begin the cross-shipping process. This is new because I didn’t provide this last time but I do understand this is becoming the norm everywhere.
So at one point in the conversation, LEO said he needed to check something so while I waited, I filled in my credit information so there would be no delay. He comes back and with some more quotes but cited he is trying fix what they already messed up. I was thankful and was willing to let things be because he was TRYING. He also assured me that as soon as they verify my credit card, I’d have my card the day after. Their policy says it can take 24-48 hours to check the CC info.
Here we are 7 April (will be 9 April before (if) anyone gets back to me) and my RMA status hasn’t changed. I pretty much lose in every direction here. I don’t get a chance to enjoy their step up program. There’s the green vs black PCB issue though not really a big deal, I can’t use my card to do squat and lastly, I have to deal with EVGA not handling RMAs in a timely manner to which I paid extra.
I am so disappointed in EVGA. I know I’m one person among so many. But I think it’s only fair that those who want to purchase their cards based on the same reasons as I know what to (possibly) expect if things do go wrong.
I’m not posting this in hopes that EVGA somehow reads this and tries to make right. That doesn’t prove they’re sincere—not to me anyways. The only power I have as the consumer is to warn others what they can expect from a company if they plan to buy. And that’s what I am expressing now. I’m probably the exception rather than the norm so take it with a grain of salt. Just understand what you’re doing when you purchase from EVGA.
For clarification: The RMA package I purchased is "overnight shipping, inlcuding Saturdays--cross-shipped.
Within the first month of playing with my 600 dollar card, it began to artifact. Soon after, the card basically gave me the finger and couldn’t render any 3D apps. I don’t OC my video cards anymore—especially since owning their 7900 series which was plenty fast without risking a warranty void and just plain ol’ screwing up the card. Bottom line: They’re plenty fast as they are without risking baking your investment.
In addition to the STEPUP program, I also purchased their premium RMA package so that I could, in case of card failure, have my card cross-shipped overnight and on Saturday if needed.
About 8 days ago, my card started artifacting again. I submitted an RMA request and I figured this would be pretty painless since my first RMA worked out pretty well—and yes, I paid for their premium RMA package (40.00 value @ $20.00) the first time as well. So, with this in mind, I should be receiving my card in a couple of days after the weekend.
On the 3rd of April, I rec’d an email stating that they are still waiting on a copy of an invoice to get the RMA moving.
For clarification: The RMA package I purchase is overnight shipping inlcuding Saturdays (cross-shipped).
This is an RMA’d card so they have the original purchase receipts. Also, the receipt was clearly attached to my profile where they tell you to upload a copy. All the meanwhile, their site just says my RMA is pending.
Note to everyone, once you RMA your card, you no longer can participate in the step up program. Also note that they changed their RMA process since I paid for it in December 06. Side note, in addition to making calls to their RMA dept, I also follow up with emails.
I called them (3 Mar) and asked what was going on since my invoice was clearly online where it’s supposed to be. They guy didn’t ask for my reference number and just told me that it’s normal to get those emails. Honestly, I felt like I was just being pacified and left to wait this out. So I did. I waited.
4 April came and almost went—Nada. At least I’d like to see the status change on their site—but nope, nothing. Now, it was time to call them again since my email(s) seemed to be going unnoticed—especially the email telling them they had my receipt so they could move this RMA. So on 4 April, I call and talk to a gent named LEO. He initially tells me that they had a warehouse problem and that was the cause of the delay. Still he’s telling me this without even asking my name or RMA request number. Personally, I can’t see how this is my problem when they don’t take the time to inform their customers who applied for the RMA that there was a problem to begin with.
I’m now getting pissed.
One excuse after another just doesn’t sit well with me and shouldn’t with anyone else that pays a high premium for services (non-rendered). I tell you, I could understand REAL problems as long as their upfront and honest with me in the first place instead of the quick BS-call back tomorrow crap.
This time, I point out that this is the second time that I’m being fed an excuse and nobody cares to get any information about the RMA or my freaking name for that matter. Of course, he then asks for the reference number. He then states that I requested the RMA on a weekend and that was part of the reason why the delay. Mind you, we’re several days into the week now so that makes their point moot.
I’m not longer hearing the “warehouse” excuse by the way. I reiterated that I paid for a service and I’m not getting it and that’s just not fair. He then states that he (EVGA) was waiting on the invoice. I almost flipped because I made it clear several times, THEY HAD THE INVOICE. They made the damn invoice.
At this point, I think he ran out of excuses because now he’s quoting their policy and how it takes so many days for this and so many days for that. Still, we’re beyond the days they quote in their recently modified RMA policy.
I suppose he sensed my anger at this point. He went and checked the invoice (which I think was the REAL reason why my RMA wasn’t moving) and gave me an RMA number. Next is the change in their policy where they need your credit information to begin the cross-shipping process. This is new because I didn’t provide this last time but I do understand this is becoming the norm everywhere.
So at one point in the conversation, LEO said he needed to check something so while I waited, I filled in my credit information so there would be no delay. He comes back and with some more quotes but cited he is trying fix what they already messed up. I was thankful and was willing to let things be because he was TRYING. He also assured me that as soon as they verify my credit card, I’d have my card the day after. Their policy says it can take 24-48 hours to check the CC info.
Here we are 7 April (will be 9 April before (if) anyone gets back to me) and my RMA status hasn’t changed. I pretty much lose in every direction here. I don’t get a chance to enjoy their step up program. There’s the green vs black PCB issue though not really a big deal, I can’t use my card to do squat and lastly, I have to deal with EVGA not handling RMAs in a timely manner to which I paid extra.
I am so disappointed in EVGA. I know I’m one person among so many. But I think it’s only fair that those who want to purchase their cards based on the same reasons as I know what to (possibly) expect if things do go wrong.
I’m not posting this in hopes that EVGA somehow reads this and tries to make right. That doesn’t prove they’re sincere—not to me anyways. The only power I have as the consumer is to warn others what they can expect from a company if they plan to buy. And that’s what I am expressing now. I’m probably the exception rather than the norm so take it with a grain of salt. Just understand what you’re doing when you purchase from EVGA.
For clarification: The RMA package I purchased is "overnight shipping, inlcuding Saturdays--cross-shipped.
