EVGA Lifetime warranty does not cover New/Sealed purchases from Ebay

It's a shame. eVGA certainly should rewrite their Waranty T&C's to make this clear to everyone.
 
Damuman said:
And how is buying from newegg getting ripped off? Last I checked, they had the best prices around.
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No, the ripping off is not honoring a warranty unless you buy from a specific vendor list. I *know* there are wholesalers who stock EVGA components, which means they are accessible to small businesses, some of whom sell on eBay. EVGA is putting parts into a distribution channel they can't control and then (apparently) not honoring the warranty because they don't like how it's distributed. It's like...like...DRM for retail. Or something :)

Damuman said:
And if a store doesn't have warranty approval, that's THEIR FAULT. In fact you should be mad at the STORE, and not EVGA for not applying for approval by evga in the first place.
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A store shouldn't have to have "warranty approval" from every brand they sell. If it is made available to them through a wholesaler/distributor, that is tacit approval; if your product has a lifetime warranty and you make it available to a retailer, you imply that you approve them to sell it with the warranty in tact.

Damuman said:
Once again before you completely forget the details of what I said and go off into a rant, I'm talking about GOOD business. Not BIG business.
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There are plenty of good businesses who use eBay as a channel for sales.
 
Sounds like a fine policy, I'm really sick of all the ebay fly by night stores that have popped up so more than half the stuff you see is not for auction but simply "Buy It Now".

Btw is there any other way these cards are "sealed" other than shrink wrapping? Because just because nice tight plastic is around a box with no rips does not mean it's "new"
 
magoo said:
It doesn't say anything......but the guy probably didnt do two things:
1..register the card on evga's site
2..have a legit receipt
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1..The registration part is absurd to me, but I suppose that if it's actually somewhere in the documentation packaged with the card it would be an acceptable reason to refuse service. Though it certainly isn't going to do EVGA any favors...if they want to run off potential loyal customers, that's their right.

2..I fail to see how a receipt should be required for warranty service. If it's a lifetime warranty and I call in five years after purchase, are they going to refuse to honor it because I don't have the receipt for a five-year-old video card?

magoo said:
or something else happened that he aint telling.
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Always possible.

magoo said:
The warranty is plain and simple.
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The question is whether EVGA's handling of the warranty is plain, simple, and fair.

magoo said:
If you buy eBay its as is, buyer beware and should be accepted in that light.
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That's not true. eBay trolls aside, when something is listed on eBay as "new in package" it should arrive as such and be honored as new by the manufacturer.
 
DejaWiz said:
It's a shame. eVGA certainly should rewrite their Waranty T&C's to make this clear to everyone.
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I agree, they should make it clearer.

PopeKevinI said:
There are plenty of good businesses who use eBay as a channel for sales.
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No argument there. But theres too many bad ones also :(

PopeKevinI said:
That's not true. eBay trolls aside, when something is listed on eBay as "new in package" it should arrive as such and be honored as new by the manufacturer.
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Well, theres no way for evga to know that...
 
Damuman said:
Honestly, just buy products from good companies like evga, and only buy from good places like newegg. Look at it as paying $20 for insurance, cause newegg and evga most definitely will take care of you.
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But what about me, the person who bought a used evga 7800 gt from someone on this forum to go SLI? Luckily, my XFX 7800 gt card that I bought from newegg crapped out first, and the outcome of that situation was that I now have a 7950 gx2.

Since no companies actually produce a 7800 gt, I had to go through other means to find one. This meant ebay or these forums. Good thing I dont need to actually use the 7800 gt anymore, but I also ran into the problem where I couldn't register it on their site. It now appears that I have no warranty coverage from them at all.
 
starting this year they are doing a fast rma process where you HAVE to register your card and sign up for this in the first 30 days. What it does is allow you to choose your method of RMA'ing it, including what type of shipping, cross shipping etc. However, you must pay for it during this first month, so even if you do not ever have problems, you still paid for this service and then would never use it. I bought it because for $8 I get them to send me a new card first and I just ship the bad one back to them in the packaging they sent to me and they also pay for the shipping back to them. Just not having to worry about finding a box, shipping stuff and having less down time is worth the $8 IMO. They also have where you can scan your receipt at the time you sign up for this and it is kept on their server so you do not have to worry about receipts then. Personally I like this new service, but I'm sure some of you will dislike hearing about it.
 
I did some digging on this and found out what eBay states for representation and authenticity:

http://pages.ebay.com/help/policies/authenticity-disclaimers.html

http://pages.ebay.com/help/policies/misleading-titles.html

http://pages.ebay.com/help/policies/stolen.html

http://pages.ebay.com/help/policies/warranties.html

http://pages.ebay.com/help/sell/title_desc_ov.html

http://pages.ebay.com/help/sell/providing_item_condition.html

Seems that they will not directly stand behind the buyer, but may punish the seller in some way.

I think this might be a combination of the eVGA card seller not knowing eVGA's warranty policy and eVGA not clearly defining specifics for warranty coverage for items bought/sold on eBay or other auction sites.
 
As an eBay Associate, HardForum may earn from qualifying purchases.
DejaWiz said:
I did some digging on this and found out what eBay states for representation and authenticity:

...

Seems that they will not directly stand behind the buyer, but may punish the seller in some way.
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I wouldn't expect them to. They are a middleman, connecting sellers and buyers. The sellers still bear the bulk of the responsibility in the transaction.

What eVGA needs to do is tell people that if their eBay-bought cards turn out to have evidence of mishandling or anything that would indicate they failed for a reason not covered by warranty, that it won't get fixed. Make it policy to simply warn users that because they bought the card on eBay there's a greater risk of its probably not being warrantied. That would be perfectly acceptable.
 
"because we cannot guarantee the condition quality of the products when sold, as we can with retail purchases."

that is so lame.. stuff from newegg gets smashed and bashed all the time also DOA.. they cant guarantee the condition of anything unless sold in a real store and pretested.. i think this is stupid and wont buy evga products anymore and am considering selling my 7800gt and getting 7950gt that has less possible defects.. or at least a real warranty.. i hear xfx wants a invoice also with rma! is this not true?
 
PopeKevinI said:
1. I wouldn't expect them to. They are a middleman, connecting sellers and buyers. The sellers still bear the bulk of the responsibility in the transaction.

2. What eVGA needs to do is tell people that if their eBay-bought cards turn out to have evidence of mishandling or anything that would indicate they failed for a reason not covered by warranty, that it won't get fixed. Make it policy to simply warn users that because they bought the card on eBay there's a greater risk of its probably not being warrantied. That would be perfectly acceptable.
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1. I agree I don't think eBay should be expected to bear responsibility, I just think that their policy clearly states if an item is listed as new, then it better be new.

2. They already do state in the Warranty T&C that if a card appears to be damaged, then the warranty will not be honored. Why this would exclude buying new from an eBay seller is silly in my opinion. If it looks to be in good condition with no sign of abuse (trained eVGA techs should be able to determine this), then they should honor warranty services and claims.

eVGA Warranty T&C said:
This lifetime warranty is valid for the life of the retail product, so long as the original purchaser owns the product, based upon the following conditions:

There is no physical damage to the PCB, GPU/chipset, or components that are caused by: Damage due to improper installation, damage during modification of any kind, damage during any type of Aftermarket cooling installation, and water damage of any kind.
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No mention of eBay anywhere...
 
original purchaser.. people that sell on ebay are the "original purchaser" so i can see how that comes into play.. they could theoretically switch the cards for a knock off or something i guess but its just evga being cheap and nasty.. sellers should just register the cards and keep the invoices to solve this.. unless they are stolen off a truck or such..
 
B.S.... and it's no way to run a business. EVGA will go into the toilet if they have ridiculous policies like this -- customers will just go to a company that has policies that don't piss them off. I bought an EVGA card 3 weeks ago, and because of this, it will probably be my last.

They need to use a little something called "discretion". "Policies" just infuriate the customer, especially vague and/or stupid ones.
 
Damuman said:
And how is buying from newegg getting ripped off? Last I checked, they had the best prices around.
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So did Monarch. ;)

Regarding the main topic, once again, said company is in the legal right- but not the moral right (not necessarily).
 
1 year ago I did a rma through evga and they did not require invoice.
I guess they are changed now. :rolleyes:
 
Jesus_Faction said:
looks like bfg is the way to go for lifetime warranties still
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agreed, eVGA is overrated IMO, I have had bad experiences with them and their cards in the past and now much prefer BFG. I have never had a problem with my BFG cards, but plenty with eVGA cards....
 
killster1 said:
.. i hear xfx wants a invoice also with rma! is this not true?
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Nope. I just got through with an RMA with them. Since I registered my 7800 gt right when I bought it, all I had to do was start a ticket. Everything went smooth as butter.
 
killster1 said:
"because we cannot guarantee the condition quality of the products when sold, as we can with retail purchases."

that is so lame.. stuff from newegg gets smashed and bashed all the time also DOA.. they cant guarantee the condition of anything unless sold in a real store and pretested.. i think this is stupid and wont buy evga products anymore and am considering selling my 7800gt and getting 7950gt that has less possible defects.. or at least a real warranty.. i hear xfx wants a invoice also with rma! is this not true?
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But if you buy a bad or mistreated card from newegg they WILL take it back and replace/refund it whereas an Ebay seller can just say go to hell. and when that seller says go to hell guess who would eat the cost to replace the card.

Retailers in the US and other contries have to follow laws to protect the consumer Ebay sellers for the most part get to avoid these thats a huge reason for that clause there.

Its happened to me i got something that was completely different than what it was supposed to be (Right box and all just wrong contents) long story short i got ripped off out of about $100 guess what i had to eat the loss (I only use paypal now for Ebay) whereas if a store sold me something that wasnt what it was supposed to be they would HAVE to exchange/refund it.

While it seems shady EVGA is covering thier asses as they should. If they had to eat the cost of RMA's from bad/fraudulent deals on Ebay and the like in the end we would end up paying more for the things we want from EVGA or they would start skimping on materials etc. to make up the cost difference.
 
Arcygenical said:
I've never had EVGA ask me to send a recipt with my RMA'd card.
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I haven't either...I just rma'd my second 7900GT Superclock last week and never sent an invoice in yet I have a new 7950GT Superclock headed my way.:cool:

edit- I did notice they have a "upload invoice" button on the rma page though..
 
I thought Israel is our ally?:D

Anyhoo, if you read the thread carefully, you'll know why XFX is a much better service provider. XFX c/w double lifetime warranty, so even if the 1st owner did own and use that product, by the time he sells it at ebay, the 2nd hand owner become the legi owner of 2nd lifetime warranty owner, as such cover by warranty

Reading that long thread, and EVGA warranty, there is a few things that come to my mind:

1) EVGA has their rights to protect their products in any way they want PROVIDING it is stated explicitly on their warranty. NOw reading that warranty:

i) it does not mention what is the DURATION OF THAT warranty if you live in israel or other country, but in the case of that israel owner, he is in his 1st yr. warranty anyway, so it makes no difference, it's only been 9 mth. or so since he owned that product

ii) it does not mention which resellers does not support by the warranty from EVGA. You see, in a co. like EVGA, they can sell their products directly thru their retail channel partners, like circuit city, or they can sell thru their distributors, and those distributors sell to local reseller, such as that ebay seller, who is clearly a 1 - 2 person co. that buys from EVGA distributors in large quatity and sell them at ebay, or so called electronics retailer, who doesn't have an office, and sells their products in their home. And this is 100% legal and legi., as these small resellers buy from EVGA Authorized distributors and then sell it to any household, which legitimately IS the "Original Purchaser".

Because in view of the intent and contents of that EVGA warranty statement, Original Purchaser obviously meant the end user, otherwise the only ORIIGINAL PURCHASERS would only be circuit city, their distributors, etc. So the purchase from this israel owner and the sale from that ebay seller, in every way, is by the book, legi.

iii) What is more sickening is that there is clearly a manufacturer defect on this Over Clock product, as such, EVGA is trying to cook up every possible loop hole they can find, to void warranty replacement, cutting their losses.

iv) What is even more sickening is that EVGA, truthfully is illegally violated federal contract law and these are indictable offense. Because when a product c/w a warranty, that warranty is a contract and is binding btwn. the original purchaser and the manufacturer for the duration of that warranty. Those so called "condition" of voiding warranty from Ebay reseller, NOT stating in their EVGA warranty statement, but rather, on a thread in their web site, which in turn, is legal EVGA resellers who bought from legi. EVGA distributors, and since it is not stated as part of their warranty statement on their website, they have to support the warranty of this manufactured defective product.

If however, they stated that only such & such resellers, and dealers do EVGA covers their warranty from, then that Israel owner has no ground. But there is no such thing like that on their warranty statement.

V) Based on this event, there is a typo on their warranty statement: it says: "We stand behind the products we sell, for their value, quality, and reliability" It shoud read: "We DO NOT stand behind the products we sell, for their value, quality, and reliability." Because if they really stand behind the products they sell, then they would have to honor the warranty.

As if the above is not tasteless enough, on top of the above, EVGA is also breaking US 1st Amendment rights -- the comments written against them on that thread CANNOT be deleted under the comments "** content removed." Those are electronic written comments, covers by the very same 1st Amendment Rights as if you and I were talking. It is against the 1st Amendment to illegally erased those comments just because the thread heats up against them. It is illegal to erase any comments and write down "** content removed."

I also have a large network of clients and friends who uses video cards from low end to high end application. I've screen capture those pages to make sure everyone gets a copy. Good thing I stick w/ XFX.

Brokennails: You have to screen capture all for 4 pages and cut & paste them into JPG and post them at places like imageshack.us, because I'll bet you any money that EVGA will erase that thread soon, and claims the matter is resolved.
 
There's nothing wrong with either policy. I love XFX and hope they can continue providing that double lifetime warranty, but would completely understand if they had to stop. It could bleed them dry if abused.

EVGA is also an excellent warranty, but my one gripe is the registration requirement. If the card is purchased from a major retailer and a receipt is presented then it is not industry standard procedure to require a registration to get the warranty they proclaim on the box. Fine print allowing them to screw you into a 1 year warranty unless you ACT on something is lame. On the flip side, anyone who thinks they deserve a warranty after buying a card from ebay or a private party are being unreasonable and need a real life reality check.
 
They should just flat out gaurantee their product, regardless where you buy it from. Cards that end up on ebay or hardforum fs thread came from the same place as the ones you get at newegg.
 
doox00 said:
They should just flat out gaurantee their product, regardless where you buy it from. Cards that end up on ebay or hardforum fs thread came from the same place as the ones you get at newegg.
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Except god knows how many people its gone through before the final buyer...
 
pfunkman said:
Except god knows how many people its gone through before the final buyer...
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A "Lifetime Warranty" on a video card is worthless if it's not transferrable. They could put a three year warranty on it and cover the vast majority of people buying their products...after that length of time it's been replaced at least once or twice in a gaming system.

If they can prove abuse to the card, they shouldn't honor the warranty. If the card is pristine, it shouldn't matter whether it's new out of the box or if it's on its sixth owner.
 
PopeKevinI said:
If they can prove abuse to the card, they shouldn't honor the warranty. If the card is pristine, it shouldn't matter whether it's new out of the box or if it's on its sixth owner.
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I agree. Shady businesses aside, if a company started to say that they wouldn't cover their warranty just because a business happens to sell their cards online on another site that they don't own even if it's the same exact product that you get at the store then what's the point in having a warranty at all? They shouldn't dismiss it off hand just because the product was *POSSIBLY* bought in a shady fashion. You know there's a *POSSIBILITY* that I could be George Straight but you'd have to be stupid to assume it's true just because it's a possibility.

Another business not honoring their warranty. At least that's what it seems.

~Adam
 
pfunkman said:
Except god knows how many people its gone through before the final buyer...
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Who cares...you can buy a new car.... sell it eleventy billion times...and the original warranty is still valid....

And if you buy a used car that is under factory warranty..they don't care if you bought it from eBay...or an axe murderer..they still honor the warranty........
 
Crosshairs said:
Who cares...you can buy a new car.... sell it eleventy billion times...and the original warranty is still valid....

And if you buy a used car that is under factory warranty..they don't care if you bought it from eBay...or an axe murderer..they still honor the warranty........
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Except its not so easy to kill a car last time i checked something as simple as static electricity will kill a video card.....Not to mention you cant really sell a car as something it isnt if its a for its pretty damn hard to dress it up as a chevy...Whereas a vid card a HSF can fool many people on sight alone into thinking its something ist not.
 
the other thing is, why do they assume the card is stolen? I never heard of a co. like that. Right off the bat,they assume that Israel owner bought stolen merchandise and the ebay seller is a thief. I bet they didn't even look at the rating of that ebay seller. He consistently bought large batch of video cards from EVGA distributors and sell it. How can that electronics retailer be a thief?
 
Why not lie if they don't ask for a receipt? :confused: :confused: :confused: :confused:

I mean for as much as someone pays for the card they should provide some....Just a thought. :eek: :eek: :eek: :eek:
 
pfunkman said:
.Not to mention you cant really sell a car as something it isnt if its a for its pretty damn hard to dress it up as a chevy...Whereas a vid card a HSF can fool many people on sight alone into thinking its something ist not.
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This makes no sense and has nothing to do with warranty coverage...please explain...because HSF or not... all cards have a serial number.....And I really hope a HSF cant fool you into thinking a card is something its not...cause I have a nice 8800GTX for sale if your interested.....please just dont look at the serial # :)
 
I work for Sharp and Toshiba and it's pretty much the same deal.
There are only a few "authorized" Ebay dealers out there, depending on the manufacturer ur talkin about.
 
The Cobra said:
Why not lie if they don't ask for a receipt? :confused: :confused: :confused: :confused:

I mean for as much as someone pays for the card they should provide some....Just a thought. :eek: :eek: :eek: :eek:
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If you're going to lie, do it right. Fabricate a QuickBooks-style invoice as the receipt; a lot of small computer businesses use them. I did that once because a company refused to honor a warranty on a $500 camera without a receipt. Bah.
 
AeriaGloris said:
What difference does it make where something is puchased if it is new?
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How can you ever prove anything from E-bay is new? Do you realize how easy it is to reshrink wrap a already opened product and sell it on E-bay so it looks brand new. A product you already found to be defective such as a 7900GT OC card and instead of RMAing it you decided to sell it on e-bay for more than you paid for it. It is extrodinarily easy. That's why EVGA doesn't warranty products on E-bay.
 
ThinJ said:
I don't see how this is a big deal either.
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The big deal is that people like me are used to warranty covering items from defects that are the manufacturer's fault. Transfer of product ownership is generally believed to include transfer of the product's warranty. Many people are under the impression that a warranty is a feature of the product, not a clause in the sales contract that I have agreed to with my retailer. As such a manufacturer's warranty should apply to the product, not the sales contract. Even if, I don't recall agreeing with BB that I cannot resell the product that I purchase from them.
 
drizzt81 said:
The big deal is that people like me are used to warranty covering items from defects that are the manufacturer's fault. Transfer of product ownership is generally believed to include transfer of the product's warranty. Many people are under the impression that a warranty is a feature of the product, not a clause in the sales contract that I have agreed to with my retailer. As such a manufacturer's warranty should apply to the product, not the sales contract. Even if, I don't recall agreeing with BB that I cannot resell the product that I purchase from them.
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Bingo......That pretty much sums it up......
 
Evil said:
How can you ever prove anything from E-bay is new? Do you realize how easy it is to reshrink wrap a already opened product and sell it on E-bay so it looks brand new. A product you already found to be defective such as a 7900GT OC card and instead of RMAing it you decided to sell it on e-bay for more than you paid for it. It is extrodinarily easy. That's why EVGA doesn't warranty products on E-bay.
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But not everyone does that and to fault everyone because of what a small minority might do? In the specific case of eBay stores, it would take a lot of work to find used cards to recurculate as new, but would it be worth any effort?

The majority of sellers on eBay are legit.

What about the serial number on the card? Wouldn't that show what/where/why/who and how?

"The big deal is that people like me are used to warranty covering items from defects that are the manufacturer's fault. Transfer of product ownership is generally believed to include transfer of the product's warranty. Many people are under the impression that a warranty is a feature of the product, not a clause in the sales contract that I have agreed to with my retailer. As such a manufacturer's warranty should apply to the product, not the sales contract."

That's how it should be...
 
EVGA's policy is dubious at best, but legally reinforced. It would be nice if they made their legitimate retailers clearer.

Also, XFX sucks. Their "extreme cards with the LED lettering almost always have 100% fan issues, they have taken down their message boards to censor this kind of talk. Also, XFX is notorious for cycling bad/used cards to other RMAs. I Just had to RMA my 7900GT that registered and bought at a legitimate retailer and EVGA is cross-shipping a 7950gt as a replacement. I'd like to see anyone but EVGA do that.

Every company has problems, EVGA has fewer than most.
 
Brokennails said:
Just was wanting to let everyone know that New/Sealed EVGA items are not covered under the EVGA Warranty, even though it does not state so in the terms.

EVGA themselves telling a custumer he is out of luck:

http://www.evga.com/community/messageboard/topic.asp?TOPIC_ID=25610&FORUM_ID=32&CAT_ID=1&Topic_Title=Just+dont+get+it!+RMA+from+eBay.&Forum_Title=GeForce+7+Series+Family+Forum

Beware what you purchase.

Can we make this a sticky so new people will know?

P.S.
This was just asked on Anandtech so I will reply here also.

You have to have a receipt for warranty replacement so no fibbing..
;)
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EVGA's T&C have always said the card must be bought new from an approved retailer, e-tailer or system builder, and unless i am mistaken, they even mention eBay in their T&C as NOT an approved source

ebay is not an approved anything

of course it isnt covered.......EVGA would be crazy to warranty cards sold on ebay or by private parties period
 
nobody_here said:
EVGA's T&C have always said the card must be bought new from an approved retailer, e-tailer or system builder, and unless i am mistaken, they even mention eBay in their T&C as NOT an approved source

ebay is not an approved anything

of course it isnt covered.......EVGA would be crazy to warranty cards sold on ebay or by private parties period
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Problem with that: You don't know they won't honor their warranty until you have already purchased the card.

It's like the software that claims you agree the the EULA by opening the box, but the EULA is inside the box.
 
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