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Recent content by OC_Seer

  1. O

    How does Asus survive with such terrible RMA service?

    Let me know your RMA information and if I can do anything to help so I can look into it for you.
  2. O

    How does Asus survive with such terrible RMA service?

    If we send a board back, I'm fairly positive it worked for our technicians. Sometimes it can be an intermittent type of issue or even the product could have a problem where for whatever reason it works with the components we test it with, but it doesn't work with yours at no fault of your...
  3. O

    How does Asus survive with such terrible RMA service?

    Hi Patriot, I apologize your board got returned and for any inconvenience this may have caused you. Please PM me with your RMA numbers so I can look into this issue and help resolve it as soon as possible.
  4. O

    How does Asus survive with such terrible RMA service?

    Hello featsdontfailme, Good to hear that you haven't had any issues with our products. Thanks for welcoming me here. I'm not a replacement for Raja as he's definitely still around and keeping busy I'm sure. We want to make sure that everyone has the best experience with our products as...
  5. O

    How does Asus survive with such terrible RMA service?

    Hi Cruiza. I'm sorry for the negative experience you've had with these RMAs and the issues with customer service and support. If you still have any pending cases or any way I can help restore your faith in ASUS, please let me know.
  6. O

    How does Asus survive with such terrible RMA service?

    Hello DarkBahamut, Sorry to hear about that. That definitely shouldn't happen. Do you know if you received a replacement or if the technicians were unable to duplicate the issue(s) on your board? If you can PM me with your RMA info, I will look into this and help make sure we resolve the issues.
  7. O

    How does Asus survive with such terrible RMA service?

    Ah ok. I guess your name was just familiar then. I do have a replacement for you that I'll hold on to while you get me the RMA info. :)
  8. O

    How does Asus survive with such terrible RMA service?

    Sorry you've had to go through this. I'm already locating a replacement for you. I received your e-mail and will get any other details I need there.
  9. O

    How does Asus survive with such terrible RMA service?

    send me a PM and I'll help you with that...i'm trying to recall if i helped you with an RMA before or not...anyway, send me a PM and i'll help ya
  10. O

    Help needed to fully erase and flash bios (possible virus in bios)

    Andre, have you tried the /o switch from afudos to make a backup of your current ROM image so you can send it in to have it checked out?
  11. O

    ** Official ASUS Poll & Discussion - LAN Controllers **

    Awesome. Thanks for everyone's feedback and input. I'll make sure that we don't have any plans to stop using Intel NICs. :)
  12. O

    ** Official ASUS Poll & Discussion - LAN Controllers **

    Thanks a lot for your feedback guys. The poll and the thread seems to reinforce the thoughts I had regarding people's NIC preference. Regarding Intel's 82579 chip, it does support MSI-X up to 10 vectors. You can find more information from the following architecture/specs sheet...
  13. O

    ** Official ASUS Poll & Discussion - LAN Controllers **

    Hello again, HOCP community! I have another poll and discussion that I'd like to get your feedback on to help us make some decisions related to motherboard network controllers (NICs). As always, we come to the forums first to try to get the widest reach of customer input and feedback. I'm...
  14. O

    ASUS' New Video Card Box Thread & Poll

    You're right, which is why I wanted to let you guys know so at least some of us can get a better understanding of it.
  15. O

    ASUS' New Video Card Box Thread & Poll

    Thanks to everyone who's voted so far. Looking at the numbers, it's about what I would expect which is good and gives us something to base some metrics on. Also, thanks for the feedback which we've been mulling over and will definitely help in the long run!
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