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Let me know your RMA information and if I can do anything to help so I can look into it for you.

If we send a board back, I'm fairly positive it worked for our technicians. Sometimes it can be an intermittent type of issue or even the product could have a problem where for whatever reason it works with the components we test it with, but it doesn't work with yours at no fault of your...

Hi Patriot, I apologize your board got returned and for any inconvenience this may have caused you. Please PM me with your RMA numbers so I can look into this issue and help resolve it as soon as possible.

Hello featsdontfailme, Good to hear that you haven't had any issues with our products. Thanks for welcoming me here. I'm not a replacement for Raja as he's definitely still around and keeping busy I'm sure. We want to make sure that everyone has the best experience with our products as...

Hi Cruiza. I'm sorry for the negative experience you've had with these RMAs and the issues with customer service and support. If you still have any pending cases or any way I can help restore your faith in ASUS, please let me know.

Hello DarkBahamut, Sorry to hear about that. That definitely shouldn't happen. Do you know if you received a replacement or if the technicians were unable to duplicate the issue(s) on your board? If you can PM me with your RMA info, I will look into this and help make sure we resolve the issues.

Ah ok. I guess your name was just familiar then. I do have a replacement for you that I'll hold on to while you get me the RMA info. :)

Sorry you've had to go through this. I'm already locating a replacement for you. I received your e-mail and will get any other details I need there.

send me a PM and I'll help you with that...i'm trying to recall if i helped you with an RMA before or not...anyway, send me a PM and i'll help ya

Andre, have you tried the /o switch from afudos to make a backup of your current ROM image so you can send it in to have it checked out?

Awesome. Thanks for everyone's feedback and input. I'll make sure that we don't have any plans to stop using Intel NICs. :)

Thanks a lot for your feedback guys. The poll and the thread seems to reinforce the thoughts I had regarding people's NIC preference. Regarding Intel's 82579 chip, it does support MSI-X up to 10 vectors. You can find more information from the following architecture/specs sheet...

Hello again, HOCP community! I have another poll and discussion that I'd like to get your feedback on to help us make some decisions related to motherboard network controllers (NICs). As always, we come to the forums first to try to get the widest reach of customer input and feedback. I'm...

You're right, which is why I wanted to let you guys know so at least some of us can get a better understanding of it.

Thanks to everyone who's voted so far. Looking at the numbers, it's about what I would expect which is good and gives us something to base some metrics on. Also, thanks for the feedback which we've been mulling over and will definitely help in the long run!

thanks for breaking it down and you definitely made some valid points that we can consider improvements from

good points and I agree that the color scheme might be confusing. thanks for your input.

Thanks for your feedback. Our cards have had the lines on them for a while but now the 3 lines which are also on the box are meant to kind of tie it all together as part of the unifying theme.

I have another poll for everyone to get your feedback on our new video card boxes. Basically we want to know if you like it, if you don't, or if it doesn't really matter either way and doesn't affect your buying process. Also, how many of you know what the three line claw references?:cool: If...

Thanks a lot for everyone's input! There were a lot of good points made and lots of good suggestions and usage details for us to consider for our next design. Thanks again!~

having 1/4 stereo connector is a good call (making note of that)

Both of you hit on some very important points. One of the reasons for this thread was to kind of confirm some usage patterns and scenarios that could help decide on possible sound card options. Awesome so far! Thanks for the feedback!

Hello HOCP! This thread/poll is intended to get your feedback regarding your use of front panel audio on sound cards and/or motherboards. The feedback we get here will help influence our upcoming designs, specifically related to our new audio cards. So that's why I'm posting and I look...

Just to shed some light on the regular RMA process at ASUS, when we receive your board we test it to verify the reported problem. If we're unable to duplicate the problem then we will send the board back but usually we will contact the customer first and notify him/her that we're unable to...

Hello again, HOCP. As you know our ROG team here at ASUS is always striving to further refine our products and make improvements based on what you, the community and users ask for. The purpose of this poll is to get your feedback on ROG Connect. I'm sure a lot of you are already familiar with...

Hello again, HOCP. As you know our ROG team here at ASUS is always striving to further refine our products and make improvements based on what you, the community and users ask for. The purpose of this poll is to get your feedback on ROG Connect. I'm sure a lot of you are already familiar with...

Thanks all for your feedback and votes. FYI, Maximus IV Extreme-Z is available now and the Maximus IV Gene-Z will be available by the end of the month or sooner.

if your Intel SSD is SATA 6G then I recommend using the Intel SATA III port, but if the SSD is a SATA II disk then it doesn't matter if you use a SATA II or SATA III port.

For those of you who have been anxiously awaiting the new AMD 900 series chipsets and motherboards, this post will give you an idea of some of the performance numbers as well as list some of the features of ASUS’ new 900 series AMD motherboards. As well as features and functionality of the...

I don't have the exact dimensions but the Maximus IV Extreme-Z won't be any bigger than the Maximus IV Extreme. However, our Maximus IV Extreme-Z has a definitive advantage regarding its feature set over Gigabyte's UD7. Even though our P8Z68 Deluxe also has features that aren't on GB's...

I sent you a PM. I'd like to get more feedback from you about the issue and your system configuration.

Don't worry, in no way are we replacing P67 by Z68. We will continue to invest a great deal of effort into P67 and Z68.

Thanks for your feedback. If you're interested in the ROG Z68, here's a sneak peek with some pictures...http://www.asusrog.com/forums/showthread.php?2334-Maximus-IV-Gene-Z-sneak-peaks!&highlight=maximus+gene

Hello, HardForum community. With the recent introduction of Intel's new Z68 chipset, we would like to gauge your overall reaction. I know a lot of you have had the chance to check out some of the P67 boards out there. For those of you who have spent some time with our P8P67 series boards...

CyCo_SoMaTiC and Vogon, Can you reply here or PM me with the details of which motherboard you had that had burning damage? thanks

Hi Silverghost, Sorry that you had to deal with that experience. I've sent you a PM. Please reply with the details and I'll make sure we get this taken care of for you.

The CPU Current Capability affects the OCP (overcurrent protection) mechanism of the motherboard. In our testing, we haven't seen the need for increasing this option and we've overclocked to the 5.2-5.4GHz range. This option could potentially decrease the lifespan of your CPU and motherboard...

Are you running the BIOS at all defaults? If not, try setting BIOS to defaults and see if the problem still occurs.

Hi Vogon, Which ASUS board do you have? If you still have this board and would like to have it RMAd, PM me and I'll help you get it resolved. Also, please provide the make and model of your chassis as well as your PSU. Thanks.

Do you know what motherboard that happened on?