Website access blocked but not sure why

[sh0rty]

This might be a dumb question, but struggling to figure this out.

website in question: https://my.mhsgenesis.health.mil/pages/home

Brave, Firefox, Chrome, and Edge show it as unreachable and times out. I mostly use Brave and Firefox so I have the usual extensions running (ublock, malwarebytes, duckduckgo, etc). My assumption it is a PC wide some some alternate software so I disabled the apps Malwarebytes and defender...no change.

Weird twist...I VPN to a different state or overseas and it opens on all browsers, but fails credential check.
Works on my phone off of wifi without issue.

Thoughts?

 

[Nobu]

This might be a dumb question, but struggling to figure this out.

website in question: https://my.mhsgenesis.health.mil/pages/home

Brave, Firefox, Chrome, and Edge show it as unreachable and times out. I mostly use Brave and Firefox so I have the usual extensions running (ublock, malwarebytes, duckduckgo, etc). My assumption it is a PC wide some some alternate software so I disabled the apps Malwarebytes and defender...no change.

Weird twist...I VPN to a different state or overseas and it opens on all browsers, but fails credential check.
Works on my phone off of wifi without issue.

Thoughts?

Works for me with a bunch of stuff blocked using adguardhome. Maybe check the dns records on your provider to see if they are valid and correct.

 

[sh0rty]

Works for me with a bunch of stuff blocked using adguardhome. Maybe check the dns records on your provider to see if they are valid and correct.

Even just clicking the link here times out on me...nada. I did have one of my UPS fail while out of town so everything dumped but for the most part everything is working fine now.
I have no idea how to check DNS records for my provider. I have only tweaked DNS for my websites/servers but not tracking how to view what I dont control. BTW, all other websites and PC open fine

 

[Nobu]

Even just clicking the link here times out on me...nada. I did have one of my UPS fail while out of town so everything dumped but for the most part everything is working fine now.
I have no idea how to check DNS records for my provider. I have only tweaked DNS for my websites/servers but not tracking how to view what I dont control. BTW, all other websites and PC open fine

Well you can do that and complain to the provider (usually your ISP) and maybe they'll fix it for you and everyone else, or you can switch DNS providers (it's totally something you can control). Or you can skip all that and just complain to your ISP, if they can fix it they will.

 

[zandor]

If you think it might be DNS you could try a public DNS server & see if that works. There are plenty around. Just do a search for them. Google has some, but they're far from the only option.

Years ago I kept using my alma mater's DNS servers for a few years after I graduated because my ISP kept screwing up.

Page comes up fine for me using Edge & Comcast DNS. I don't have a login so that's as far as I got.

 

[sh0rty]

I have a few other PCs and same issue on all of them, then figured it was all ".mil" so that seemed very weird. Anyway, found this link:
https://forums.xfinity.com/conversa...ebsites-on-home-wifi/68de9127566ff24c9b4a1d27

A hard shutdown on both modem and router and then progressively bringing them back on restored access. The system dump from the UPS fail must have triggered it. Either way, appreciate all the comments...I was struggling to understand the why.

 

[SamirD]

A hard shutdown on both modem and router and then progressively bringing them back on restored access. The system dump from the UPS fail must have triggered it. Either way, appreciate all the comments...I was struggling to understand the why.

Thank you for posting the solution!