So last week I ordered a new 13" MBP for the wife. Our old white MB from mid '07 is finally going down hill. I ordered a refurbed June '12 model from the apple website and had it sent to the store at Barton Creek Mall (Austin).
I went to pick it up last night and when they brought the box out to me... there was a huge hole in the bottom and you could clearly see the laptop was damaged. (Turned out to be the bottom of the laptop over the battery area).
The manager came over and looked at the specs. She said this is a current model MBP (non retina). How about I accept it and she will them refund it and give me a BRAND NEW MBP (same specs and all), and adjust the price for me so it's an even wash.
Return and repurchase took about 2 minutes and I walked out of the store with a brand new MBP for $250 less that what it should've been.
I've always had decent CS with Apple.... but this was freaking awesome!!!
Just had to share the experience and know that you're not just buying status or a fancy laptop... you are buying an experience and top notch customer service!!!
Hook'em!
I went to pick it up last night and when they brought the box out to me... there was a huge hole in the bottom and you could clearly see the laptop was damaged. (Turned out to be the bottom of the laptop over the battery area).
The manager came over and looked at the specs. She said this is a current model MBP (non retina). How about I accept it and she will them refund it and give me a BRAND NEW MBP (same specs and all), and adjust the price for me so it's an even wash.
Return and repurchase took about 2 minutes and I walked out of the store with a brand new MBP for $250 less that what it should've been.
I've always had decent CS with Apple.... but this was freaking awesome!!!
Just had to share the experience and know that you're not just buying status or a fancy laptop... you are buying an experience and top notch customer service!!!
Hook'em!