Topherhead
Weaksauce
- Joined
- Feb 12, 2009
- Messages
- 93
I had been looking at phone systems for a couple of months and had finally more or less decided on ShoreTel. Then I found new employment. And one of the first things they put me on was finding a new phone system! Only these guys aren't sold on one system or the other (All of management had already been sold at the old office)
I'm about ready to shoot myself over this now
So I'm looking at the following four in alphabetical order
Avaya
Mitel
ShoreTel
SwitchVox
Anyone have experience with any two of these? How do they compare?
Things we're looking for:
Softphone support
Android/iPhone Apps (This is optional, IT has an on-call phone and I don't want to carry two phones )
Were looking for about 90 seats, of those only 20-40 will be new phones purchased with the system. The rest will be Aastra desk phones or soft phones, so interoperability with third party hardware is a must
Plan is to go SIP but with possibility of going PRI also just because POTS is so damn easy
Few conference phones (So we would like decent phones for that)
We like how open and exposed the Avaya system is (from a CRM integration standpoint)
We don't have a dedicated phone guy(and don't particularly want one) so we would like something that can be managed by a few sysadmins
Our users don't really require many features the only musts are voicemail/fax to email, basic reporting, small scale call center functionality (8-12 users)
I might have left something out but this is already becoming a wall of text so I'm casting it off to the masses to digestion
Recommendations?
I'm about ready to shoot myself over this now
So I'm looking at the following four in alphabetical order
Avaya
Mitel
ShoreTel
SwitchVox
Anyone have experience with any two of these? How do they compare?
Things we're looking for:
Softphone support
Android/iPhone Apps (This is optional, IT has an on-call phone and I don't want to carry two phones )
Were looking for about 90 seats, of those only 20-40 will be new phones purchased with the system. The rest will be Aastra desk phones or soft phones, so interoperability with third party hardware is a must
Plan is to go SIP but with possibility of going PRI also just because POTS is so damn easy
Few conference phones (So we would like decent phones for that)
We like how open and exposed the Avaya system is (from a CRM integration standpoint)
We don't have a dedicated phone guy(and don't particularly want one) so we would like something that can be managed by a few sysadmins
Our users don't really require many features the only musts are voicemail/fax to email, basic reporting, small scale call center functionality (8-12 users)
I might have left something out but this is already becoming a wall of text so I'm casting it off to the masses to digestion
Recommendations?