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Does this warrent a neutral rating?

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CHAoS_NiNJA

[H]ard|Gawd
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May 26, 2005
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I've had a strange trade go one way then the other for me, and I want to be sure on my rating, as rating someone something other then a positive always seems to be quite the deal. Please look over the heatware summery and help me decide if thie deserves a neutral.

Trade: HD5870 + $50 for GTX570

NOTE: This is a GOOD seller, but I had a single BAD experience. I would recommended this seller, this instance is unique and this neutral rating should not be held against him!

A good trade, (user) sent me the GTX570 when he said he would (cross trade), however a poor packing job damaged the card in transit and came to me physically damaged and unusable. It took almost exactly one month to have the card replaced, leaving me without one and on a subpar laptop.

That above is the major reason this is neutral. That said I would NOT rate this seller as a negative what so ever, as he did everything he could to have the card replaced, bought the miniHDMI-to-HDMI adaptor the card requires (but he did not have), payed his share of shipping, was fairly easy to get in contact with and did his part and more to make sure the card was replaced. He also offered to return my original card and money, but this is an option I passed as I required an nVidia card. This is NOT a bad seller, only a bad experience, and one that will surely make it so his packing will be above exceptional from now on.
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Thoughts?
 
CHAoS_NiNJA said:
He also offered to return my original card and money
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Since this was offered I think he did enough to rectify his mistake (poor packaging) immediately. You chose to proceed with getting the replacement. Don't know what else he could have done to make you happy (other than packing properly from the start) once the deal started to go sour.
 
gotendbz1 said:
was the packing job that poor? if so then neutral is fair.
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Standard flat rate box, the flat shaped one. The card was in a ESD bubble bag in the box with a single piece of newspaper and two small loose bubble pages. The card openly moved and rattled about in the box.
 
If they offered a refund right away I would say that it should still be a positive. Had they refused to refund then a lesser rating would be applicable. You can also choose just to simply not leave feedback. I have done this before when stuff just happens but not quite the way they should be. Essentially if I have to question if it should be a Positive or Neutral.
 
he owned up to his poor packaging and offered an immediate refund....that would get a positive from me.
 
I would leave positive Heat! Sure you were inconvienced but it all worked out for both of you. The seller admitted to a mistake and offered you a solution of not having a video card (that you passed on), seller got the video card replaced in a fair amount of time. I only see that a positive transaction has taken place here.
 
I would post positive, sometimes I don't even pack it myself when I do trades. It may not have been him.
 
Since he corrected the problem give him a positive but explain what happened. Thanks

TheDingy said:
I would post positive, sometimes I don't even pack it myself when I do trades. It may not have been him.
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If you can't pack your items then you don't need to be trading. It is your responsibility to do so. As then you know how it was packaged and how it went out. Then again people selling items for other people on here and getting the heatware for it isn't right either though.
 
Positive.

I don't know why on earth you would left neutral feedback for anyway? Seriously? After he gives you the option of a refund/replacement and in the end you leave him with a neutral feedback? Okayyyyyyy?
 
Yeah, I agree with the others. Since he took responsibility I'd give him a positive.
 
This should definitely be positive. In my eyes the way he handled it well when things went south is probably a better review for how good of a trader he is than just your avg everything went smooth review.
 
Everyone in here is quite right, and I've given the part in question a positive rating. Thanks. :)
 
CHAoS_NiNJA said:
Everyone in here is quite right, and I've given the part in question a positive rating. Thanks. :)
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Way to go........people make mistakes and sometimes stuff just happens, and for that I dont
think a neutral or negative is automatic; it is how they deal with the issues that matters.

Look at what you said yourself about the guy:
CHAoS_NiNJA said:
...he did everything he could to have the card replaced, bought the miniHDMI-to-HDMI adaptor the card requires (but he did not have), payed his share of shipping, was fairly easy to get in contact with and did his part and more to make sure the card was replaced. He also offered to return my original card and money.....
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I wish more people did that kind of stuff when a deal has issues; I currently have a issue now going on 2 months, and still waiting for a paypal outcome.
Again, good job and I think you did the right thing with a positive and long explanation.
 
I would actually say no feedback should be given at all. Positive means something positive for him. Neutral is too harsh. Negative would be bad on your part. No feedback at all sounds best to me.
 
I would give a Positive rating, but add the info of the transaction as well as all that was offered in order to make the deal. The seller went as far as he could to make you happy, and it seems that you are in fact happy, so no sense in leaving him anything but positive...
 
I have a few issues with leaving no rating.

1) It makes it seem like no deal was made, but when it fact a deal was made. A deal was completed, regardless of how it ended. Money and goods exchanged hands.
The the feedback is about how it was to deal with the other parties, not just about a item.
That is why I think even freebie deals where someone sends someone else something for free should have feedback. For deals that are not the norm, like this one, a good explanation of what happened would be nice to see for any future traders, to see how things ended.

2) Another reason to leave feedback is to document what happened, in case this was just the beginning of something like a trader not knowing how to pack, or having slow communication, or anything like that.

If his happened 10 times, and all 10 times no one leaves feedback, how does that help the seller get better, or all future traders not have to deal with the same thing?

Just my opinion.
 
I say positive. Sounds like the dude tried to package it decent but just didn't put enough thought into it. Shit happens and if the dude was quick to get in touch with and quick to offer a refund and seems to have moved as fast as he could to remedy the situation then I don't think he deserves a negative rating.

Positive feedback doesn't just mean the sale went off without a hitch. Sometimes it means the seller was a good dude that made every attempt to make things right when something didn't go off just right.

So yeah, I vote a positive rating.
 
DPOSCORP said:
I have a few issues with leaving no rating.

1) It makes it seem like no deal was made, but when it fact a deal was made. A deal was completed, regardless of how it ended. Money and goods exchanged hands.
The the feedback is about how it was to deal with the other parties, not just about a item.
That is why I think even freebie deals where someone sends someone else something for free should have feedback. For deals that are not the norm, like this one, a good explanation of what happened would be nice to see for any future traders, to see how things ended.

2) Another reason to leave feedback is to document what happened, in case this was just the beginning of something like a trader not knowing how to pack, or having slow communication, or anything like that.

If his happened 10 times, and all 10 times no one leaves feedback, how does that help the seller get better, or all future traders not have to deal with the same thing?

Just my opinion.
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I see your point and it is a good one. :)

But leaving that positive versus no rating means that positive when it moves to the second page is buried and only shows positive. I honestly don't read beyond the first page if it is 100% positive. Maybe that means I am lazy :p but I believe it is the norm for people viewing feedback. ;)
 
This is a GOOD seller, but I had a single BAD experience. I would recommended this seller, this instance is unique and this neutral rating should not be held against him!
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This right here says it all. If the guy is a good seller and you'd recommend him again, I say it should be a positive rating. I take it to mean you're rating the seller/buyer and not the experience. The GPU got broke in shipping and the guy did everything in his power to make it right. That's positive.
 
i'm not sure if i have the right to say anything in this thread, but i would leave a positive :)

*thanks for the positive btw*
 
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