Just because you were a warehouse picker and didn't give a crap about your job doesn't mean that should be the norm...
![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
Anyone ever order a retail 920 and get...
- Thread starter Nix
- Start date
- Status
Just because you were a warehouse picker and didn't give a crap about your job doesn't mean that should be the norm...
TheBuzzer
HACK THE WORLD!
- Joined
- Aug 15, 2005
- Messages
- 13,005
Newegg is just trying to make customers not scared
AMD T-type
Supreme [H]ardness
- Joined
- Aug 26, 2002
- Messages
- 4,590
I think the real question behind this whole debacle is why aren't people getting their i7 920's from Microcenter for only $199 since they have basically been that price for a year now 
- Joined
- May 18, 1997
- Messages
- 55,664
Newegg is LYING to all those folks it is talking to about this.
If you are OK with being lied to, I can tolerate that. I however do not like it. If they will lie to you about this, when Intel has clearly trumped its hand, what will Newegg lie about next time?
And given that this thread is about 500 posts long, I would suggest it is a topic worth debating and being made known.
rat
Supreme [H]ardness
- Joined
- Apr 16, 2008
- Messages
- 4,915
Pay more attention. D&H *IS* the answer. They're a supplier to Newegg. They sent C&D's about all this, Newegg hasn't. Intel confirmed that the items were counterfeit and not demos.
D&H *IS* the answer. The question is whether or not D&H is going to come clean and why Newegg went along with the demo box cover story.
There is an extremely high rate of turnover in warehouse picking. No one gives a shit. It is the norm.
But, having said that, yea, it shouldn't be and it sucks. Same thing in retail. Poll 100 people working in low level retail to find out how many of them care about what goes on at work, and if they have any respect for their position, and report back.
Doesn't matter because it's still an internal problem. Why are people like you trying to brush this issue aside? Do you people not get it?
strife1012
Weaksauce
- Joined
- Jan 17, 2007
- Messages
- 108
Why is this not on Consumerist.com Already?!?!?
michael.pa2
2[H]4U
- Joined
- Dec 26, 2006
- Messages
- 2,998
I don't understand people who say "what's the big deal?". If a major retailer like Newegg can fall for a scam like this,the problem with "knockoff" merchandise may be larger than you realize. Trying to hide it with the demo box excuse only makes things worse. And the CPU's weren't even good fakes,makes you wonder how many parts you're getting are genuine.
I kind of feel like "what's the big deal" because as far as I can tell, 300 CPU's were counterfeited out of how many thousands and thousands of the 920 sold, in an isolated incident, and the retailer is acting responsibly.
It would be a bigger deal to me if the fake CPU's housed alien cyborgs, who, upon the box being opened, instantly killed the consumer and started an intergalactic war resulting in the decimation of Earth, while, in the face of destruction, Newegg tried to deny it.
No one was seriously injured, and Newegg is out x amount of money. Sure, it was shocking and worth reading, and I thank Kyle and the OP for bringing it to my attention but, there are more important things to worry about now..
Last edited:
AMD T-type
Supreme [H]ardness
- Joined
- Aug 26, 2002
- Messages
- 4,590
a couple grand, 60 grand, same thing
jstenuf
2[H]4U
- Joined
- Jun 10, 2002
- Messages
- 3,631
I am not brushing the issue aside. Supplier failure is an internal supplier issue NewEggs responsibility is to make the supplier aware of the issue, ask pointed questions and require corrective action from the supplier. If the supplier does not correct the issue than the supplier is decertified. The issue seems to be that you do not get it.
I have bought a lot of stuff from NewEgg over the years. And, yes, they seem to be trying to resolve the situation. But "trust" is a valuable commodity, it's not something you can buy, it has to be "earned". And when a company lies about situations to "save face" that destroys their Credibility.
As for these other jackasses that want the [H] to cease and desist, and print retractions...etc. They should go after whoever sold them those CPUs. Not try to cover it up!
As for these other jackasses that want the [H] to cease and desist, and print retractions...etc. They should go after whoever sold them those CPUs. Not try to cover it up!
The issue to me is that thankfully this issue was widespread enough that it garnered attention and the affected parties seem to in the process of being remedied. But what if it were only 100 CPUs? Or 10? Do you think that those people would have such an easy time getting recompensed? I don't know who's fault it is, but there's two isolated issues.
One, the chain of custody of the CPUs as they left Intel manufacturing. They were either swapped leaving Intel, leaving D&H, or once in Newegg's inventory. All three parties need to determine where this happened, and how to ensure it doesn't happen again.
Two, the response from Newegg is unacceptable. Even before Intel's confirmation, no one in their right mind would believe that these are demo units. Demo's for what? And why would their by 300 of them in D&H's shipyard? In my opinion, Newegg would already be clear of the PR mess if they just came out of the shoot honestly to their customers, "Sorry, we seem to have an issue with our distributor (or our own internal inventory maintenance), we apologize for the inconvenience, and will work to ensure this is an isolated incident that does not happen again". Is that so hard?
I guess you're right in some of these regards. I envy that you are doing what as a consumer I am not doing in having your voice be heard. I guess I am just too complacent with shit like this happening all the time. I would be happy with their inclusion of next day shipping
Kudos to you friend
They would if they want to keep their job where I work, and no it's not Newegg. Just because someone is a picker / packer / puller (whichever term you want to use) doesn't mean they can't take pride in their job, and care about accuracy. Poor accuracy means a smaller raise, or even termination. And I would imagine Newegg uses a Voice Picking system, or something even more advanced, that won't let you pick the wrong item, unless you deliberately screw with the system.
No kidding, too many people on these forums have a very elitist attitude toward anyone who doesn't have a college degree and / or does physical labor. Especially when it comes to the Union Haters here, they are the worst.
vick1000
2[H]4U
- Joined
- Sep 15, 2007
- Messages
- 2,443
I think "demo box" is possibly the wrong term, they probably meant "display box". I have seen them before in retail locations for Pentiums, they are just for display purposes and allow customers to check out the product packaging without the retailer risking theft of the actual product.
- Joined
- May 18, 1997
- Messages
- 55,664
It is NO KIND OF BOX FROM INTEL. It is a COUNTERFEIT processor meant to be sold as such.
Ocellaris
Fully [H]
- Joined
- Jan 1, 2008
- Messages
- 19,077
Dude seriously do you think Intel would make display boxes that looked that horrible and were covered with spelling errors and bullshit? No, they wouldn't. These are not display boxes or demo boxes.
Temo Vryce
Weaksauce
- Joined
- Mar 6, 2007
- Messages
- 93
I.M.O.G. over on OverClockers.com is quoting Newegg support in saying that the CPU's are fake.
This keeps getting better and better.
This keeps getting better and better.
D
Deleted member 93354
Guest
I don't understand why it's such a big deal. I imagine some lackie @ the egg asked his boss what to say. His boss probly said, "Tell them it's a demo mistake and to take it back and ship out a new one."
However, I also imagine New Egg admitting they were duped by a supplier would:
1) Hurt their reputation right before an IPO
2) Hurt their relationship with said supplier
Either way the end result is the same. New Egg ships out new processors and customers are made whole for the situation.
However, I also imagine New Egg admitting they were duped by a supplier would:
1) Hurt their reputation right before an IPO
2) Hurt their relationship with said supplier
Either way the end result is the same. New Egg ships out new processors and customers are made whole for the situation.
- Joined
- May 18, 1997
- Messages
- 55,664
Now that is interesting. I will post it here since they have posted all our work on their site.
D
Deleted member 93354
Guest
Actually a packing slip with a bunch of barcodes for each product is printed up. A packer then scans the sheet, then the according bin barcode where the part is located to ensure they match perfectly. The product then goes in the box and an electronic record is kept of the inventory removal. Quite efficient and clever actually.
curtisfong
Limp Gawd
- Joined
- May 15, 2002
- Messages
- 243
It's not a big deal. Newegg is taking care of their customers. I don't see why Newegg should be criticized by [H]. The front page story even mentions that the supplier is threatening legal action to [H] so what do you think they are telling Newegg they will do if Newegg claims they are anything other than "demo units". The supplier has already suffered a loss of reputation, and that is what is important.
Until Newegg receives written verification from Intel that these are fake they cannot claim they anything other than what the distributor claims they are without exposing themselves to legal action. Some random post or email by someone at Intel, after they look at a jpeg, is not authoritative. Everyone knows the units are fake. That's not the issue. The issue is whether Newegg is taking care of their customers, and how well they are taking care of them. The most recent post suggests that this in fact has happened. But criticizing Newegg for being disingenuous was uncalled for.
Until Newegg receives written verification from Intel that these are fake they cannot claim they anything other than what the distributor claims they are without exposing themselves to legal action. Some random post or email by someone at Intel, after they look at a jpeg, is not authoritative. Everyone knows the units are fake. That's not the issue. The issue is whether Newegg is taking care of their customers, and how well they are taking care of them. The most recent post suggests that this in fact has happened. But criticizing Newegg for being disingenuous was uncalled for.
robble
Supreme [H]ardness
- Joined
- Jun 6, 2004
- Messages
- 6,493
Newegg would have lost trust had they given it's customers a run around once the units were discovered.
Not only are they not trying to hide it, they are bending over backwards to make it right with whoever recieved one.
Overall, I'd say this should put a positive light on Newegg vs. negative one.
Not only are they not trying to hide it, they are bending over backwards to make it right with whoever recieved one.
Overall, I'd say this should put a positive light on Newegg vs. negative one.
Alfred The Grey
n00b
- Joined
- Jul 23, 2004
- Messages
- 37
Clearly Newegg is attempting to make their own processors! It may take them a few years but when they do !
I only read a few of these posts but the only comments I'd like to make are:
1) Newegg cannot examine every box that goes out the door. Anyone who thinks so is an idiot. I personally do not want an extra week or two added to the delivery time, and lets not forget the extra costs the products will have tacked onto them! Perhaps that train of thought has been beaten and the dead horse... is indeed dead! If so, my apologies for even bringing it up.
2) The other comment for everyone... is get a grip... I realize some of you think you hear black copters outside your door but the rest of us in RL simply grab a box of popcorn and sit back and read your antics and giggle...
/end rant
I only read a few of these posts but the only comments I'd like to make are:
1) Newegg cannot examine every box that goes out the door. Anyone who thinks so is an idiot. I personally do not want an extra week or two added to the delivery time, and lets not forget the extra costs the products will have tacked onto them! Perhaps that train of thought has been beaten and the dead horse... is indeed dead! If so, my apologies for even bringing it up.
2) The other comment for everyone... is get a grip... I realize some of you think you hear black copters outside your door but the rest of us in RL simply grab a box of popcorn and sit back and read your antics and giggle...
/end rant
My stance on Newegg is this..
Newegg knows, and has replaced the CPUs, and are passing it up the chain. Obviously Newegg doesn't open every box of every product and shouldn't have to. Neither does or should D&H. This crap has happened in the past with CPUs and RAM, and usually companies are not as quick to react as Newegg has been. Hats off to Newegg for reacting as well,and quickly as they have. The way it stands right now, Newegg has lost a lot of money.. 300 x 200 is $60,000. Their reputation has taken a pounding, and they are under a microscope. If they do right and come out squeaky then they will have more customers for life, if they bone us, they bone themselves, and the $60k will seem quite small. For now I do not blame them. They are as much a victim as we are.
That being said, Someone, somewhere knows something. Newegg got them from D&H, so where did D&H get them? I'm surprised Intel/FBI isn't looking into this more strongly.
Newegg knows, and has replaced the CPUs, and are passing it up the chain. Obviously Newegg doesn't open every box of every product and shouldn't have to. Neither does or should D&H. This crap has happened in the past with CPUs and RAM, and usually companies are not as quick to react as Newegg has been. Hats off to Newegg for reacting as well,and quickly as they have. The way it stands right now, Newegg has lost a lot of money.. 300 x 200 is $60,000. Their reputation has taken a pounding, and they are under a microscope. If they do right and come out squeaky then they will have more customers for life, if they bone us, they bone themselves, and the $60k will seem quite small. For now I do not blame them. They are as much a victim as we are.
That being said, Someone, somewhere knows something. Newegg got them from D&H, so where did D&H get them? I'm surprised Intel/FBI isn't looking into this more strongly.
- Joined
- May 18, 1997
- Messages
- 55,664
The problem we are stating, which you seem to be pussyfooting around is that Newegg is LYING to us. There is not magic pallet of "demo boxes!" Newegg was selling counterfeit CPUs. I bet you would criticize HardOCP if we lied to you. Hell, we get beat to death for our opnions, much less being "disingenuous."
- Joined
- May 18, 1997
- Messages
- 55,664
Hehe, what is see here is a BIG shift / change of story.....
So Newegg goes from counterfeit to demo boxes, to demo versions. They are trying to cover up the mess. Period, end of story.
We have gone by exactly what Newegg has presented to us and its customers. Sorry if yo don't like the facts or my opinion. Sure had no problem posting all of our content on your pages though.....
I don't know why so much effort is being made to make Newegg look bad. Hardocp seems to have made it their mission for some reason (wonder what Newegg ever did to them). I've been ordering from Newegg for years and have nothing but positive experiences. I trusted them (or wouldn't have done business with them) then and still trust them now. I think this is a communications problem somewhere. The thought that Newegg pureposfully sold fake cpu's is ludicrous. I will definitely continue to buy from them and consider this hype no big deal at all.
l3uLLDoZeR
Weaksauce
- Joined
- Aug 7, 2008
- Messages
- 126
Can't thank people like Kyle enough for not giving up on the truth. Too many people take the easy way out and avoid responsibility for their actions.
With a little common sense it was easy for me to figure out after the first picture they were fake cpu's...don't know why newegg took us for fools that would believe they were demo's. And getting C & D orders just confirmed my theory. Good work [H]!
With a little common sense it was easy for me to figure out after the first picture they were fake cpu's...don't know why newegg took us for fools that would believe they were demo's. And getting C & D orders just confirmed my theory. Good work [H]!
This is just stunning. All and all NewEgg has been slipping the past year (at least in my eyes). Now it seems they backtrack... move half forward, then back and now well we all know where they are at...
Own up to it. Get it over with ASAP. Its the internet. Sooner or later someone is going to break info that you are not going to like. Better to deal with it than hide behind it.
Own up to it. Get it over with ASAP. Its the internet. Sooner or later someone is going to break info that you are not going to like. Better to deal with it than hide behind it.
Temo Vryce
Weaksauce
- Joined
- Mar 6, 2007
- Messages
- 93
Kyle has never accused NewEgg of intentionally selling the counterfeit CPU's. He's accused them of lying to the public about the counterfeit CPU's being Demos even after Intel has confirmed that they are Counterfeit.
curtisfong
Limp Gawd
- Joined
- May 15, 2002
- Messages
- 243
You are the one avoiding the issues Kyle. Newegg likely can't say they are counterfeit until Intel tells them in writing that they are (caveat: I am not a lawyer). And it looks like this has been done recently. To say anything else would open them up to legal exposure from the supplier. Is Newegg an authority at detecting counterfeit cpus? Probably, I would say so, but my opinion is not worth very much in court. Would I risk my business to claim this right away, when the matter can be settled in a few days after shipping a unit to Intel? It is one thing to publish opinions on a news site, this is perfectly acceptable, and readers frequent [H] specifically for your expert opinions. It is a different matter to immediately state "these CPUs are counterfeit" especially when being threatened with legal action, as D&H appears to have done.
What is important: taking care of the customer. They did this. I will continue to patronize their business. I see nothing wrong with their timeline. If I got a fake cpu I would laugh it off, and feel confident that Newegg would take care of me ASAP. The focus of the story should be pressuring the supplier, not Newegg, and finding out what their exposure was, what they knew when, where they got the CPUs, etc.
What is important: taking care of the customer. They did this. I will continue to patronize their business. I see nothing wrong with their timeline. If I got a fake cpu I would laugh it off, and feel confident that Newegg would take care of me ASAP. The focus of the story should be pressuring the supplier, not Newegg, and finding out what their exposure was, what they knew when, where they got the CPUs, etc.
I haven't read the whole thread, but is it possible newegg (or D&H I guess) makes their own demo boxes for Intel and they shipped them accidently, which is why Intel wouldn't be involved at all similar to how OEM's make their own flyers/floor displays in their store? I mean it's pretty obvious to me that newegg could never hope to ship a fake processor and get away with it, it's not like its a sightly modified real processor. That's like me trying to steal a car outside the front of a police station while holding a sign that says "I'm stealing this car." It's so ridiculous it can't be true.
ShadowStriker
[H]ard|Gawd
- Joined
- Oct 8, 2009
- Messages
- 1,669
That would fall under copyright infringement if NewEgg made their own demo boxes of Intel products.
Sounds like you know of what you speak.
I just remembered, Anandtech got an inside view of Newegg's Distribution Center / Production back in 2006. They pick to a tote, then the totes diverge to a packing station where the entire order is packed into as few boxes as possible.
OH, to those of you who claim the pickers are stupid or lazy, their CPUs are in an SECURE cage. This means not just any picker can enter, only people trustworthy enough to do so. Still doesn't excuse what happened. I imagine some serious retraining will be happening at Newegg.
God, I love that box maker.
1.) There are mispelling on the LABELS for the CPU boxes.
2.) The holograph on the CPU box isn't even a holograph.
3.) Fonts dont line up nor match Intel fonts used on the CPU box labels.
This is very much NewEgg's responsibility. They need (and thus far have been) stepping up to take care of its customers, however THEY purchased processors that were fake. Not even counterfeit.
All someone from Newegg had to do is stand up instead of shuffling the blame around.
People calling them Demo CPU's are foolish. Why would Intel bother to fill the box with crap when 95% of the stuff in the box isn't even visible...
- Status