misan-thrope
[H]ard|Gawd
- Joined
- Oct 9, 2001
- Messages
- 1,746
So here is the deal. I had my 9800GTX+ finally keel over on me. Sent it in to EVGA, they sent back a 9800GTX KO, which uses the larger 65nm die vs. the +s 55.
Spent 2 hours (95% of which was on hold) dealing with a couple reps, was promised that yes, they would correct this for me, yes they are sorry yada yada yada...
Guess what? Another 512-P3-N875-AR is on its way! So not only do I have an older card, but they sent me the SAME BLOODY CARD twice now trying to correct this mistake. It's not that big of a difference I know, but its the principle. I went out of my way to make sure I got the +, then they send me an older, no-longer-in-production card TWICE. And to add more salt to this papercut, I get to pay out of MY POCKET to send back for their mistake...
So this I ask o mighty and knowing [H], has EVGA slipped? Who is king of RMA service now?
Spent 2 hours (95% of which was on hold) dealing with a couple reps, was promised that yes, they would correct this for me, yes they are sorry yada yada yada...
Guess what? Another 512-P3-N875-AR is on its way! So not only do I have an older card, but they sent me the SAME BLOODY CARD twice now trying to correct this mistake. It's not that big of a difference I know, but its the principle. I went out of my way to make sure I got the +, then they send me an older, no-longer-in-production card TWICE. And to add more salt to this papercut, I get to pay out of MY POCKET to send back for their mistake...
So this I ask o mighty and knowing [H], has EVGA slipped? Who is king of RMA service now?