Buying LCD's from Newegg

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DerekMecca

Limp Gawd
Joined
Jul 2, 2007
Messages
178
So from what I understand, if I get a monitor with under 9 dead pixels, or back light bleed, I can't get an exchange monitor from Newegg? I see that you can't get a full refund from them regardless. Would it be better to buy the monitor in a store? Would I have more freedom with getting it exchanged if it has dead pixes or horrible black light bleed? What if I just don't like the monitor, can I send it back and get a different one?
 
I've always got my monitors from B&M, much easier to deal with vs online.
 
Well the reason I'm seriously concidering newegg is because they have a "bill me later" feature where you don't have to pay for an item till 90 days if it's over $250. I can pay the whole thing off next month, but I want the monitor now. I don't have a credit card and wont have money till August so it's the only way to get the monitor now.
 
I am sure you probably have to have an awesome credit rating and make enough money to buy 2 or 3 of them with your pocket change to qualify. :p
 
DerekMecca said:
So from what I understand, if I get a monitor with under 9 dead pixels, or back light bleed, I can't get an exchange monitor from Newegg? I see that you can't get a full refund from them regardless. Would it be better to buy the monitor in a store? Would I have more freedom with getting it exchanged if it has dead pixes or horrible black light bleed? What if I just don't like the monitor, can I send it back and get a different one?
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um. well. how about this. destroy the unit. yay. problem solved. evil/wrong/bad? no, these things are cheaply made and money is being made by the fistfuls with price control. there are ways to also get more pixels stuck, so I hear. If you dont like something, I think that's in the tough poop category.

as a seller of crap, I know that if you go to a store that has pre-made, forcefully worn stupid logo tshirts, you can get them to take back anything so long as you buy something of higher value that very day. morale is low and they just want to create volume for themselves. Bestbuy, Circuitcity, etc. A private store will consider bottom line and make you suffer if that manufacturer doesnt have a liberal return policy. panasonic is the best, hitachi the worst, samsung repairs things for you that you dont want repaired 20x, mitsubishi is pretty solid (nec). anyways.... it really has nothing to do with Newegg, it has to do with the manufacturer and its policy towards retail outfits. cold shoulder one day on a 50 dollar pci vid card, welcome arms on a 50 plasma, never know. One sure fire way to get anything at all returned for any stupid reason is to buy the next one with an extended service warranty. Bigbox/stupid logo wearers get more money for the store and the associate on that by far (like 60% profit vs 15%), so they rather put your unit on return and go for the gold on the next purchase. Another thing to do is to return the unit to someone who wasnt your original salesman. other salesmen love to screw over the first salesmen. its a nice business to be in.

but, an even better, more relaxing way is to buy a higher end Benq. they were the only people that said and confirmed, if something is stuck, call us up and we will help you out. everyone else has a dead pix "policy", something that shouldnt exist. there is no quality control, that would dent their markups having someone actually turn on the unit before you get it. It appears that benq and companies that sell the 24" and bigger turn on the units and test them.
 
DerekMecca said:
Well the reason I'm seriously concidering newegg is because they have a "bill me later" feature where you don't have to pay for an item till 90 days if it's over $250. I can pay the whole thing off next month, but I want the monitor now. I don't have a credit card and wont have money till August so it's the only way to get the monitor now.
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yes, newegg is cool like that. the better one is 6 months financing. 90 days is ok but it comes up awfully quick. I was looking for 12 month financing but that is only available through big box or private dealers. no web people seem to be giving more than 6 months. The reason for that is the % that most open ended 12 month financing companies take is about 3-4% of the total sale. at 15% markups, who wants to do that? 6 months is like 0.95-1.5%. 90 days is free for them.
 
at tigerdirect you can exchange your LCD even if theres one dead pixel, according to their phone support. their prices are pretty competitive with newegg on LCDs I've noticed, well the few I checked out anyway.
 
damonposey said:
at tigerdirect you can exchange your LCD even if theres one dead pixel, according to their phone support. their prices are pretty competitive with newegg on LCDs I've noticed, well the few I checked out anyway.
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I recently asked TigerDirect and here is the response I got

Dear Valued Customer:
Thank you for your recent inquiry.

Since TigerDirect does not manufacture LCD monitors, we do not have our own 'dead pixel' policy. If a given manufacturer determines that a monitor is defective, we can process an exchange on the unit within 30 days of the purchase date.
Click to expand...

That means if I return it and it has less than 12 dead pixels for a 24", I have to pay 15% restocking fee, much like NewEgg.

Do you get a name of the CSR you spoke with?

I'm in the same boat with regards to getting a new LCD. I've only bought from B&M stores before because of the dead pixel issue, but not many B&M stores carry the LCD I'm looking for.
 
I would avoid Screwegg for LCD purchases. There are return policy on LCD's is not very good and almost forces you to deal with the manufacturer if you have a problem. Find someone local so that you can insure yourself a proper return for a problematic display.
 
I wouldn't hesitate to buy most anything from Newegg, but monitors and tv's are on my list of no no's when it comes to online from anywhere. The exception is Dell however because of their 21 day satisfaction guarantee with cross-shipping. (and the fact I'm in Texas and the turn-around is quick;) )
 
I just received a 2407WFP-HC from Dell for this very reason.

I love NewEgg and have used them for almost everything for years.
But recently, when I needed a new monitor, I called to ask specifically about the LCD return policy.

I asked "what if I'm just unhappy with the monitor? Don't like the quality of display, etc? Can I return it?"

There were nice and said that they "probably would" if I would be buying an equal or better monitor to replace it.
But confirmed that technically, (in writing) their policy is "no, you cannot return it".

To many if's for me.
Such as, what if I buy one, call to return it and the person I get next time says to beat it.

As much as I like NewEgg (and still use them), I think it's outrageous to expect someone to spend hundreds
of dollars on an item sight-unseen and be stuck with it if it's not what you expected.

Yes, if it's "defective", the manufacturer will mostly likely resolve the issue.
But, if it renders images like some enraged kid with melted crayons, congratualtions, you own it!
 
Well I guess the best route is to buy one at CC. The only thing that sucks about that is I'm not sure what 226bw (the monitor I'm getting) panel I'd get... from what I've read, newegg only ships out the new panels now.
 
Well if you go into a store to buy one, tell them that you want to open it up and attach it to a computer there and make sure its okay! And if they say no, just say, well, okay, guess I'm not buying! :D
 
for those worrying about newegg or whatever company, I still say that it is the manufacturer that is making your worry and it is not neweggs fault. why would a retailer lose money so some twerp consumer can have a better display? that's not their goal. its all based on the policy of the manufacturer. when it comes to displays or tvs, the manufacturer is the best holder of the warranty, not the retailer. Do what I did and call the company and grill them. act as if you have a display that is bad. Benq was the most amiable and reasonable by far on the phone. i might ditch 2 inches and go for a benq.
 
DerekMecca said:
So from what I understand, if I get a monitor with under 9 dead pixels, or back light bleed, I can't get an exchange monitor from Newegg? I see that you can't get a full refund from them regardless. Would it be better to buy the monitor in a store? Would I have more freedom with getting it exchanged if it has dead pixes or horrible black light bleed? What if I just don't like the monitor, can I send it back and get a different one?
Click to expand...


It is FAR BETTER TO PURCHASE AN LCD IN A STORE< best buy and circuit city both have ZERO DEAD PIXEL returns policy within two weeks of purchase, any dead pixels are going to show up right away, lcds are not prone to acquiring them down the road so this is a great return policy 100 percent satisfaction guaranteed, this advantage far outweighs the fifty bucks you might save shopping online stores or Dell as you would pay shipping costs, restock fees and thats IF they let you return the monitor to begin with.
I bought an LG246 WPBN 24 inch monitor, no dead pixels, I even got a 75 dollar price match with no hassles when best buy put the monitor on sale during the fourth of July.

This is one purchase that is best done at a brick and mortar store.
 
DerekMecca said:
Well I guess the best route is to buy one at CC. The only thing that sucks about that is I'm not sure what 226bw (the monitor I'm getting) panel I'd get... from what I've read, newegg only ships out the new panels now.
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there is no guaranteee what panel you will get at newegg, newegg buyers have gotten all three types.

Samsung is now only using the samsung panel so this will also be available at local stores there are no greater odds or guarantees at newegg plus you are only going on the word of some internet review poster, who is to say that review didnt come from someone working for newegg????? or samsung????
 
DerekMecca said:
So from what I understand, if I get a monitor with under 9 dead pixels, or back light bleed, I can't get an exchange monitor from Newegg? I see that you can't get a full refund from them regardless. Would it be better to buy the monitor in a store? Would I have more freedom with getting it exchanged if it has dead pixes or horrible black light bleed? What if I just don't like the monitor, can I send it back and get a different one?
Click to expand...

You are always better off buying an LCD from a local retail store, best buy and circuit city offer ZERO DEAD PIXEL POLICIES in the first two weeks from purchase and 30 hassle free returns beyond that, you will not find any online retailer who will do that. I dont care what anyone says, spending hundreds of dollars on an LCD there should be NO CONSUMER TOLERANCE FOR ANY DEAD PIXELS PERIOD!!! Online retailers will charge restock fees and you will pay any and all shipping to boot.
 
Just wanted to add here, it's not that NEWEGG is bad, on the contrary I buy processors, memory, power supplies, fans, motherboards and just about everything else from them with the exception of printers, scanners and LCD's due to return hassles with these items and also due to the sensitive nature of the equipment.

Newegg is great for most hardware, just dont buy and LCD's or TV's from them :D :D
 
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