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kleptophobiac
Supreme [H]ardness
- Joined
- Sep 24, 2001
- Messages
- 7,839
I was having problems with the front panel connectors on my three year old Antec SX835II - they wore out and weren't working properly anymore.
So I emailed the customer service address on the Antec website at 1:19 PM EST. I got a reply at 1:20, I replied to that at 1:30, and got a reply saying that they have shipped a replacement set of port via USPS at 2:19, and I thanked them at 2:37.
I'm absolutely amazed - it took them one hour to the minute to resolve my issue. How awesome is that? I love it when I get good service, and I like to let people know when I do. Around here we mostly hear horror stories about when things go wrong, so I figured it would be nice to pass a nice word along when the treatment is top notch.
Thanks Antec!
So I emailed the customer service address on the Antec website at 1:19 PM EST. I got a reply at 1:20, I replied to that at 1:30, and got a reply saying that they have shipped a replacement set of port via USPS at 2:19, and I thanked them at 2:37.
I'm absolutely amazed - it took them one hour to the minute to resolve my issue. How awesome is that? I love it when I get good service, and I like to let people know when I do. Around here we mostly hear horror stories about when things go wrong, so I figured it would be nice to pass a nice word along when the treatment is top notch.
Thanks Antec!