UPS toasted computer, what now?

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ryaneverett

Limp Gawd
Joined
Aug 14, 2001
Messages
452
This morning my system descided to fry itself, the UPS:

Belkin UPS

Made a werid sound, the lights on the front of the UPS went red, the computer started to smoke, and the circuit breaker for the room tripped.

I went ahead and filed a claim against them, they are sending a replacement UPS (yippie) and a claims form to fill out. They say it will take 30-45 days to adjudicate the claim, so there is no guarentee of money. Plus they use something called the Orion Book to determine the value of the lost parts (how do you determine the value of a used CPU?).... no idea of they include labor.

Should I go ahead and buy new h/w or wait? (i was gonna buy when AMD M2 socket came out but that is months away) Does anyone have any experience with Belkin or UPS companies with regard to losses like this? I would love to hear about them, good or bad.
 
In a past life I sold network hardware to companies like The Weather Channel, Carnival Cruise Lines, State Farm Insurance, etc.

One of the products I sold was the APC line of data center and server room equipment.

One of APC's reps gave me a BackUps (a bribe to get me to sell more!) which I put to use on my main PC at home.

Somehow, during a storm, it got popped, and I lost some hardware in my PC.

They overnighted me another BackUps, and wound up covering the costs of replacement hardware in my PC to within a couple of bucks of what they cost me.

I personally won't purchase anything but APC, and would suggest them to anybody.

Unfortunately, I don't know anything about Belkin :(
 
I have only once dealt with an RMA from Belkin, but they were fast and helpful. I don't see a reason to distrust them, though if you ask them to please hurry, it's your computer after all they might expedite the process for you. The Orion Book is also known as a "blue book", so generally a good price. If it's enough to you, you may seek out a freelance insurance claims adjuster and provide your own claim, but for the cost of a computer it's probably not worth it, and also, he will probably value it less than blue book.
 
after readin this, your scaring me cuz im using some cyberpowerr cheapy ups, that doesnt work right....the backup ports dont work, so i usew the surge supressor ports only....i have to shake the thing for the red light ot come on to say battery backup is working...i opened it up and shit seemes loose...but i dont kno what to do with it

then my co workers found a ups out by the trash, its a Deltec PowerRite. it works fine, but when you hook up the com port to the pc so u can monitor, instantly the pc shuts off...somethings wrong there, but ive let it run for quite awhile, and it works, and stuff stays powered off it...so i assume its ok...but i havnt taken it home yet, its still here under my workbench, it weighs like 50+ pounds too

should iu get rid of these things? or just keep usin em?
 
Empyrean said:
Too bad you can't get the $ for lost data.
Click to expand...

Actually I got seriously lucky with this. I took the box into CompUSA because Belkin said they needed a quote on the repairs to send in with the claim form. The guys at CompUSA ran diags and said only the motherboard and PSU were blown. They were literally scorched, but the CPU, GFX card, and everything else is ok.

I'll post again when I hear back from Belkin so future searches will locate this thread.
 
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