HardOCP News
[H] News
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- Dec 31, 1969
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After dealing with a couple malfunctioning Xbox 360s and a messed up return policy, one customer is trying to turn the tables and use Microsoft’s own policy against themselves.
I am personally dealing an Xbox 360 that arrived DOA, got lost for 40 days at the service center, then the wrong Xbox 360 was returned to me, which then gave me the red-rings-o-death. To make matters worse, I was refused a fix by the service center, paid for by me, because of the condition the Xbox 360 (they sent me) was in. So, while I applaud the 40ft crate idea, I imagine the service center will simply refusing the shipment.
Irked by the policy change, our protagonist saw the opportunity for revenge when he was told of another Microsoft policy. It dictates that when the repairs are completed, the console is sent back to the customer within the same box it arrived in, at Microsoft's expense. Thus, The Big Box Project was born.
I am personally dealing an Xbox 360 that arrived DOA, got lost for 40 days at the service center, then the wrong Xbox 360 was returned to me, which then gave me the red-rings-o-death. To make matters worse, I was refused a fix by the service center, paid for by me, because of the condition the Xbox 360 (they sent me) was in. So, while I applaud the 40ft crate idea, I imagine the service center will simply refusing the shipment.