Stumped on customers PC

H

HalfLifer

2[H]4U
Joined
May 1, 2001
Messages
3,412
They dropped off their Dimension 5100 to me today, and after getting it home, I found out it has absolutely no PS/2 ports at all.

I find a USB keyboard and take off the PS2 adaptor off my MX510 and plug em in and boot it up. Neither device works upon the WInXP loading screen.

Uhhhh? WHat now?
 
does the keyboard work pre-windows, like in the BIOS? If so then there is a driver issue with windows as it is not loading them up. If you just simply cant get yours to work I would have the customer give you thier setup.
 
Yes it works pre-windows. I got into the BIOS but after that it doesnt do a damn thing, mouse or keyboard. This is ridiculous.
 
This is super easy. Call your customer and tell them to bring you their mouse and keyboard.
 
then I suggest that you do what myself and SarverSystems said. Just get the customers from them and problem solved. I have done this many times since I have been doing PC/IT stuff and its not worth the time to try and get it going. I am almost 100% sure its just a driver but seeing as the system has no legacy ports to put a ps/2 kb/mouse in then there is nothing to do except get the ones from the customer.
 
Heres one for ya.

Hooked up HER keyboard and mouse (both original Dell equipt) and no go still.

:confused:
 
Try running something like Memtest86 and see if the keyboard still works.

Also I would double check the bios setting.
Something in there may be switching the USB off as Windoze loads.

Final option:- Do you have a serial port and a mouse to go with it........

Luck............ :D
 
try different USB ports....I know on my 64-bit XP...if I don't plug in my Logitech Gamer KB/M sometimes nothing works in windows, but pre windows all is gravy
 
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