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Sidewinder computer's Cust Service

L

lithium726

[H]F Junkie
Joined
Jun 16, 2004
Messages
8,195
well yesterday i ordered an NV5 Silencer from these guys, and today they fire this my way...

Hi Brian,
Thanks for shopping with us.
We should have been able to ship your order today but it seems UPS is late arriving with our NV 5 restock.
There was a late train on Friday and as a result it delayed the arrival by one business day, and our stock will arrive tomorrow August 31st.
You are number 6 in queue to receive one from our next shipment. As soon as we get them your order will ship. Your card will not be charged until it ships.
Best Regards,
Gary Stofer
Sidewinder Computer Systems

to which i responded:

wow, thank you for the notice, this is some of the best service i have ever had ordering online, i will definatly order from you again and recommend my people to you! thanks!

to which they responded:

You're welcome Brian. We do our best. This is one hot item, you are lucky you got in line quickly.
Yours should ship tomorrow.
Best Regards,
Gary Stofer
Sidewinder Computer Systems

i had to post this somewhere, that is some really great costomer service, and since newegg has been hiking up the prices on the new silencers, i thought id let everyone know :D
 
customer service would be for them to buy a nv5 from newegg overnite it then ship it to you to make you happy,

thats just telling the truth, after all they did say that they had them in, and that would be lying.
 
sdk said:
customer service would be for them to buy a nv5 from newegg overnite it then ship it to you to make you happy,

thats just telling the truth, after all they did say that they had them in, and that would be lying.
Click to expand...

1. no one would ever, ever do that.
2. most small companies do not operate over the weekend(specialy on sundays). i ordered it on sunday, so im guessing they had them in stock on friday, oversold on friday and saturday, and then got a delayed shipment. compared to some places ive ordered with who just delay it and wait for me to bitch at them after two weeks of wait, this is pretty damn good
 
you have to remember sdk that not all these places have thier inventory systems tied into the website. so in-stock/out-stock notices are handled manually on the website. i had the same thing happen with the nv5 i ordered sunday night, they offered to send my shipment express mail for free whenit amkes it in. thats about as good a customer service as it gets. besides newegg doesn't have any of em either. no one does, that was the only place that said instock sunday night.
 
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