• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Seasonic Support

U

urbanride

n00b
Joined
Jan 21, 2006
Messages
5
So after my s12-600w failed after 1 year of use. I have had a hell of a time getting seasonic to do anything about it.

On the phone they calm to answer emails in "meer minutes". They also refuse to take RMA claims over the phone. Their online RMA form does not take my s/n.

Long story short i have emailed 3 times and phone 3 times and finnaly after 24+ hours i get an email saying to fill out the information i have sent them twice.

so far after being rated as one of the PSUs and having it fail in a year and this poor support i am acutaly quite upset.

anybody else had a problem with their stuff or support?
 
Good news: well they were fast after i sent them an angry email

Thanks for your prompt response.
Your RMA# *** and please ship your item to the following address.
Seasonic - RMA Dept., RMA# _____
1330 Mountain View Circle
Azusa, CA 91702

Btw, we'll ship you a replace psu today by UPS Ground.
Click to expand...

:D

maybe the fact that i mention what company i work for helped ;)
 
Nice to hear that they do respond. I had only heard good things about their customer service, but for RMA's, I never heard much at all.

urbanride said:
maybe the fact that i mention what company i work for helped ;)
Click to expand...

BATF? :)
 
That is strange to me. I have the M12 P/S and had a broken cable connector. They sent me 2 in a matter of days. They have answered every question before and after I bought the P/S. Hope yours was an isolated incident and I hope everything turns out fine for you. NL
 
that's strange.. about 3 years ago I had no problems. I bought a 400W tornado that was revision A (bad fan controller) I told'em I had a defective fan controller that cause the fan to always run at full speed... instantly got rma e-mail after using their online form. was very quick and easy for me back then =\
 
uhummm...good luk 2 u =), hope i wont rma my M12 700W, i had this baby for almost half yr !!!:D cant complain it anymore so far, MUY BIEN!
 
Your experience mirrors mine. The CGI RMA form would not accept my serial number because it was 14 digits instead of 16, they never answered my emails to multiple addresses, and their phone support people just redirect me to send email that they don't answer. After I told the guy on the phone that I never received answers to email, he told me to mail kevinh@seasonic.com instead - which 30 hours later has not been answered.

I am not impressed.
 
I had to RMA my 600 watt about 8 months ago and Kevin was who I dealt with and I had no problems at all, I used the web site to get the Phone number and I talked to Kev, he gave me the info I needed and from the day I sent it to them until the time I got it back was 5 working days so I can't say anything bad about the service I got from them.
 
You must log in or register to reply here.
Back
Top