Seagate RMA Process

A

aye29

Weaksauce
Joined
Jun 20, 2006
Messages
76
One of my Seagates just died this weekend and I'm not sure how the RMA works for Seagate. I got a confirmation number but it says that I need to send it in a Seashell and I'm not allowed to use packing peanuts or bubble wrap. Will Seagate sned me a shipping label and packing materials for me to ship the drive in or do I have to get it myself?
 
unless you paid for advanced rma ( $19.99) you have to package and ship the hard drive first, they will not send you anything until they receive your drive.
 
Follow the RMA procedure exactly, I'm not sure about Seagate's process, but many companies will void the warranty and refuse service if the drive isnt packaged properly.

Please, lets not flame the 'Egg for improperly packaging drives, everyone knows ZZF FTW
 
axan said:
unless you paid for advanced rma ( $19.99) you have to package and ship the hard drive first, they will not send you anything until they receive your drive.
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That is one thing I really like. Although, WD is cheaper at like $8 IIRC.
xenotype said:
Follow the RMA procedure exactly, I'm not sure about Seagate's process, but many companies will void the warranty and refuse service if the drive isnt packaged properly.
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Yup.
xenotype said:
Please, lets not flame the 'Egg for improperly packaging drives, everyone knows ZZF FTW
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I guess you haven't been following a few threads around these parts (and GenMay) on ZZF's even shadier packaging (like no packing material :eek:).
 
protias said:
I guess you haven't been following a few threads around these parts (and GenMay) on ZZF's even shadier packaging (like no packing material :eek:).
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That's a new one by me.. thanks for the heads up on that.

As far as OP goes; yes, you will NEED to purchase a SeaShell or similar packaging. There are a variety of acceptable packages, so read up on Seagate's acceptable packaging guidelines. The rough of it is;
  • At least 2" of space between drive and carton to a side
  • Must be corrugated cardboard. (ProTip: pretty much every shipping box is.)
  • Solid padding which does not permit movement
  • No bubble wrap!
  • Must be in antistatic bag (any size that fits the drive is okay, or two, so long as it's completely covered.)

You can use WDC, HGST, or Maxtor shipping containers if you like as they all have similar standards. The traditional method of old was two foam blocks in a box exactly 2" larger than the drive in all dimensions, and is still accepted (and sometimes used) by the drive manufacturers. You can also use the plastic clamshells, provided you have some SOLID padding (e.g. not paper, peanuts, bubble wrap) around it - those little airpaks shops have taken to using are acceptable if no movement of the drive is permitted.
 
Not too sure about that. I used bubble wrap to send to seagate (250gb died instantly, no warning no nothing) (I wrapped all around and rather layed it in -in terms of thickness, 3+ layers) and they sent me a 400giger...

I also work for a large (relatively) software company and the techs there told me to use bubble wrap.

As long as you don't wrap it cheaply like around 1 layer of it.

But yeah, you may need to pray that they honnor the return
 
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