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Logic Monster
n00b
- Joined
- Nov 1, 2008
- Messages
- 57
This is very important for people who buy refurbished harware!
Well first of all, normally I would say that a refurbished system is a great buy, I've bought all kinds of refurbished things, a laptop, iPod, stereo system, xbox 360.... anyway, I haven't ever had any problems with them. They usually have excellent warranties, they even look new. I can almost say this is true for everything I've bought that was refurbished until now.
I bought an xbox 360 through buy.com and of course it was refurbished. It eventually got the 3 red rings and I called microsoft to try and use the warranty it supposedly had. Microsoft told me that the warranty for my system had expired December 12, 2007, that was 6 months before I even bought the system and It said it came with a 90 day warranty. Turns out, buy.com does its refurbishing through a 3rd party company called Encore Repair Services. It took me well over two weeks trying to get a hold of buy.com and encore to get them to tell me what I could do with my xbox, seeing as it was still under warranty. Encore finally emailed me an address and RMA # to ship my xbox and ALL the accessories. That means everything from controller and headset, to power cord and hard drive. Sending my hard drive back means that anything that was on my hard drive, I won't be getting back, and there is no way to back up data on an xbox hard drive. Anyway, I had to pay $34 to ship it to them and after that, I never heard a word from them about receiving it, the repair process, anything. I emailed them over 20 times trying to find out what was going on with my xbox and they never responded. After almost two months of no communication, they emailed me with this message after I queried about its process for who knows how many times,
"According to our system, your unit is still in repair and awaiting for parts. We normally receive replacement parts within 3-5 business days, sometimes sooner. As soon as we get the necessary parts needed, we would have your unit repaired and shipped."
Thats a complete load of crap. So, I sent them yet another email telling them what I really think is going on, to keep this post decently short, it wasn't a very nice email. Less than 2 hours from then, I received an email from them saying,
"We are sorry for the delay. We had encountered some weather related problems at our service center which has caused a backup in our process. We will escalate your RMA and ship your unit as soon as we can. We apologize for the inconvenience."
Weather related problems my @** !!! I had ordered something off another website and it was shipped and arrived at my house from Hong Kong already!!! That is a business equivalent to the classic "my dog ate my homework" excuse. Obviously I caught their attention, three days later an xbox arrives at my house from encore. I'm thinking FINALLY! They have finally finished what they should have done a month and a half ago. So I plug it in and play like 3 games of Halo 3 and then go to bed. The next day, I turn it on again and put Gears Of War in and realize I have to download the maps cause my hard drive was wiped from last time. I start the download and about 2 minutes into it, my xbox freezes. If you know anything about xbox 360's, freezing is the first sign of an upcoming 3 red rings error. so of course when I turn it off and then back on, I get the 3 red rings...again. Less than 2 days from receiving it, I get the red rings of death on my xbox. I emailed them again and who would have known, but they have yet to respond.
Encore is a joke, a scam, don't ever buy anything with their name on it!
So does anyone have any idea what I should do from here? Encore has messed with the hardware so I can't get another warranty from microsoft because it has been tampered with and no person would in their right mind buy an xbox with the 3 red rings for a decent price.
Well first of all, normally I would say that a refurbished system is a great buy, I've bought all kinds of refurbished things, a laptop, iPod, stereo system, xbox 360.... anyway, I haven't ever had any problems with them. They usually have excellent warranties, they even look new. I can almost say this is true for everything I've bought that was refurbished until now.
I bought an xbox 360 through buy.com and of course it was refurbished. It eventually got the 3 red rings and I called microsoft to try and use the warranty it supposedly had. Microsoft told me that the warranty for my system had expired December 12, 2007, that was 6 months before I even bought the system and It said it came with a 90 day warranty. Turns out, buy.com does its refurbishing through a 3rd party company called Encore Repair Services. It took me well over two weeks trying to get a hold of buy.com and encore to get them to tell me what I could do with my xbox, seeing as it was still under warranty. Encore finally emailed me an address and RMA # to ship my xbox and ALL the accessories. That means everything from controller and headset, to power cord and hard drive. Sending my hard drive back means that anything that was on my hard drive, I won't be getting back, and there is no way to back up data on an xbox hard drive. Anyway, I had to pay $34 to ship it to them and after that, I never heard a word from them about receiving it, the repair process, anything. I emailed them over 20 times trying to find out what was going on with my xbox and they never responded. After almost two months of no communication, they emailed me with this message after I queried about its process for who knows how many times,
"According to our system, your unit is still in repair and awaiting for parts. We normally receive replacement parts within 3-5 business days, sometimes sooner. As soon as we get the necessary parts needed, we would have your unit repaired and shipped."
Thats a complete load of crap. So, I sent them yet another email telling them what I really think is going on, to keep this post decently short, it wasn't a very nice email. Less than 2 hours from then, I received an email from them saying,
"We are sorry for the delay. We had encountered some weather related problems at our service center which has caused a backup in our process. We will escalate your RMA and ship your unit as soon as we can. We apologize for the inconvenience."
Weather related problems my @** !!! I had ordered something off another website and it was shipped and arrived at my house from Hong Kong already!!! That is a business equivalent to the classic "my dog ate my homework" excuse. Obviously I caught their attention, three days later an xbox arrives at my house from encore. I'm thinking FINALLY! They have finally finished what they should have done a month and a half ago. So I plug it in and play like 3 games of Halo 3 and then go to bed. The next day, I turn it on again and put Gears Of War in and realize I have to download the maps cause my hard drive was wiped from last time. I start the download and about 2 minutes into it, my xbox freezes. If you know anything about xbox 360's, freezing is the first sign of an upcoming 3 red rings error. so of course when I turn it off and then back on, I get the 3 red rings...again. Less than 2 days from receiving it, I get the red rings of death on my xbox. I emailed them again and who would have known, but they have yet to respond.
Encore is a joke, a scam, don't ever buy anything with their name on it!
So does anyone have any idea what I should do from here? Encore has messed with the hardware so I can't get another warranty from microsoft because it has been tampered with and no person would in their right mind buy an xbox with the 3 red rings for a decent price.