Radeon X300

R

rayoc79

Gawd
Joined
Dec 10, 2004
Messages
734
Ok, so I got a guy at work here that has a Dell Latitude D610 with a Radeon X300. Everytime he logs on, the color quality settings display 32-bit, but as the log on process completes, they revert back to 8-bit and the color quality obviously looks degraded. The resolution stays the same (1280X1024) and the color quality is the only things that changes.

So here is what I did so far.

1. Checked for the latest video drivers from Dell and there was an update. I uninstalled the display adapter and deleted the ATI DLL's from system32 and restarted.
2. Logged on as local admin and loaded the latest video drivers and restarted again.
3. I logged on as the user and the color quality displayed 32-bit, but once again changed within a matter of seconds to 8-bit. I did notice that the monitor flickered before the change.

I am tempted to blow away the user's profile since when logged on as local admin, none of this happened.

Any other suggestions?

P.S. This all started when the user took home his laptop and used it this past weekend. I checked the hardware profile settings and everything looks normal.
 
Could be the video card in the laptop is defective. Thats what usually happens to video cards in desktops when they are going bad, overheating, or loose connection to the pci/agp/pcie slot.
 
So you're saying when logged on as Admin nothing was wrong? I'd also be tempted to just remove/replace his account.

Have you checked to see what processes boot with the computer, anything that might cause an issue?
 
If it doesn't happen when logged in as admin, and only under the user's profile, this is definitely a profile problem. If he has a docking station or port replicator for this laptop, he may have corrupted his profile due to improperly undocking the laptop.
 
Un4given said:
If it doesn't happen when logged in as admin, and only under the user's profile, this is definitely a profile problem. If he has a docking station or port replicator for this laptop, he may have corrupted his profile due to improperly undocking the laptop.
Click to expand...

Yeah, I agree that it is a profile problem. I just wanted to make this my last resort since he said he did nothing that he hasn't done before and it still worked fine at the office. But as we know, users most always never give the full details.....
 
I really can't see this as a hardware problem. I would make him a new profile.
 
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