It locked up, says, "Disconnected" on the screen and there's nothing I can do to fix it. I've tried everything. How do I fix this? My pc doesn't even recognize it.
slide power up and hold for 20 seconds, if that doesn't work try the hard reset that will format the device put it into hold and press and hold the center button while plugging it in. You could also try the recovery tool http://www.sandisk.com/Retail/Default.aspx?CatID=1532
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