Newegg Customer Service

[Potatocodone]

About two weeks ago I order a Lian-Li case from newegg.

http://www.newegg.com/Product/Product.aspx?Item=N82E16811112189

I had the case all setup but I noticed there was no card reader with my case. No big deal since the case was super cheap at $200 brand new. I thought it wouldn't hurt to ask newegg if they could send me one since the case was suppose to come with one. The live chat rep told me I would receive an answer within 24 hours. They had to talk to their service dept. or something. I waited for a few days but then winter break came around and I got a bit tied up.

Today I thought I would try to get some updates. I talk to Lian-Li first but they just forward me back to newegg (not too surprise). Talk to newegg live chat again but this time with an unfriendly rep.

After talking to her for about 15 minutes it seems like nothing was going to work and she was didn't seem want to look into the issue.

Do you guys think I should keep on fighting?

I know everyone over at slickdeals.net would be saying I should keep on fighting to get every pennies worth.

 

[Bigbacon]

if it was advertised to come with it then yes, I would continue to fight it. You could always throw in some nice verbiage about getting with your credit card company because they screwed you over. Most places when you start talks of that, they sort of cave in. So weird though, at least in all the years I've been using newegg I've never had issues getting missing stuff or RMAs.

 

[Lamont Cranston]

i would fight it and also i recommend being nice to them and talking to them on the phone - just remember be professional and you always get more with sugar than sour.....good luck bro

 

[Vague]

I've only had to deal with a Newegg CSR 2 or 3 times in the 8 years I've been ordering from them and all of them have been very easy. I'm surprised you were given a hard time. I encourage you to try again, either through chat or phone and you'll likely find someone who actually wants to do their job and help you out. Like stated above, be professional and curteous.

Good luck.

 

[j3ff86]

I suggest calling them, they seem to be more helpful on the phone than in live chat.