My WD RMA experience.

O

Om1zzle

Limp Gawd
Joined
Feb 24, 2005
Messages
145
I called in to get an advance RMA for my 75gb raptor. They said new drive would ship within a few days.

1 Week later, I hadnt recieved the email confirmation, so I called them back and asked. Turned out they were out of the 75 gb, so they offered me an 80gb raptor instead.

5 days later, I called back since I still hadnt recieved a tracking number...at this point I was annoyed by all of this talk, but the rep assured me that it would be sent out within a few days.

The next day I got the email that the drive was shipped with 2 day air shipping.

2 days later I got the drive! the 80 gb drive looks way cooler than the 75 i sent back...its black instead of silver!
 
I had a good experience with them, RMA'ed online within 5 minutes, replacement drive was here about 3-4 days later. However I still have to ship the defective drive to them. Questions:

They sent me a blue sticker with the address and a bar code on it. The bar code is chopped off (leftmost millimeter of sticker has a vertical slice in it which has cut off a few bars of the bar code). But not only that, the bar code actually goes off of the sticker and onto the paper in which the sticker is stuck to. Does this matter?

And secondly, I'm responsible for shipping costs, yes? If so, that sucks. :(
 
I've done two RMAs with WD and both went exceptionally well (had a new drive within a week with advanced replacement).

Sorry to hear you caught them at a bad time with the 74gb raptor being unavailable/out of stock.
 
The only time I ever had to RMA a WD drive was a very positive experience.
 
I have RMA'd quite a few drives to WD.. the 8 250gb RE drives I own seem to die every 2-3 years.

You might want to note, the original warranty on your original drive doesn't transfer to the refurbished drive they sent you. Refurbished drives expire in 90 days. Call and bitch to make sure your original warranty is extended to the replacement you recieved.
 
I too started an advanced RMA for my 74GB Raptor on December, 31. I still haven't got a replacement. I got the same explanation as you did, in regards to no 74GB inventory. I'm going to contact them and ask for the 80GB version. Thanks for posting your RMA experience.
 
LBFlashWiz said:
I have RMA'd quite a few drives to WD.. the 8 250gb RE drives I own seem to die every 2-3 years.

You might want to note, the original warranty on your original drive doesn't transfer to the refurbished drive they sent you. Refurbished drives expire in 90 days. Call and bitch to make sure your original warranty is extended to the replacement you recieved.
Click to expand...

Refurbished? The one they sent me has a manufacturing date of January 11 2008.
 
Oh my mistake then. Everytime I got a new HD from them it was a refirbished one... and when I checked the replacement drive's warrenty on the WD website, I saw they expire in 90 days from the date they ship it to me.

Off topic but why do they make 80Gb raptors now instead of just EoL it? I mean 6Gb more?
 
if you do an advance RMA the replacement drives get a 90 day warranty until they receive and process your bad drive. Once that is done the original warranty is restored.
 
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