Keeping the information stream alive? (from genmay)

H

HelioX

Gawd
Joined
Jun 11, 2010
Messages
705
SORRY IF THIS IS CONSIDERED A DOUBLE POST

I have the following.

5 people @ home working on the west coast. I have the HQ of the company on the east coast. 10-15. I have an 10-15 in India with a separate CEO/Sister company.

What tools/systems processes/thoughts/workflows would you implement and why?

@ Home = Customer Care staff/Inside Sales team

HQ = Magic happens (dev work, design everything)

India = Fuck if I know, it's India....but they are uber successful on Aircel's network apparently.

I require a simple agile way of communication and keeping multiple teams involved with one another. We already accomplish this through the use of Zendesk and Salesforce CRM for our Customer Care/Sales. The nuts and bolts are what need fixing.

We have used the following in the past for organization/project management.

http://trac.edgewall.org/
http://www.grouphub.org/
http://basecamphq.com/
http://campfirenow.com/
http://www.yammer.com/
http://github.com/

There are many projects to accomplish and many things to do, I want systems and a structure/backbone in place to proceed with confidently.

This is real world stuff I have to solve, not playing games.
 
Helio,

Before you break down system processes, workflows, et cetera - did you draft up a small organizational chart? A project team chart that lists project members & reporting procedures? Common communication methods?


Usual questions (not in any particular order, just as I remember):
0 - What is our current problem communication-wise?
1 - How is our organization divided by job role? (Org chart)
2 - How is our organization divided by region? (Map)
3 - What is our organization's structure (Projectized, Matrix, etc)
4 - How is communication done globally? (entire organization)
5 - How is communication done locally? (each office)
6 - What is our overall goal? (sounds pretty simple, but it's actually a pretty important question)
7 - Do we have current procedures in place for communication (from corporate)?
- a. If we do, what does that procedure stipulate?
- b. If we don't, then collaborate with departmental head of information.
8 - What is our budget?
9 - What types of communication do we need? Web-based? VoIP?
10 - What are our options?


System processes/work-flows/analytics are very, very unique. You need to sit and have a chat with your users and executives, probably speak to an analyst or two and work that out.

Also, I may have completely misinterpreted what exactly you wanted to achieve. Saying you need communication across the board for projects could mean you just needed a plain unified communication system like Microsoft Lync, or you wanted to have some sort of document collaboration and distribution with something like Alfresco/Sharepoint,

Note: Alfresco is powerful as hell and would do everything you'd pretty much need.

Anyway, I hope this wasn't confusing. :p Good luck!
 
Wow thanks dude.

That's a great start for me! Better response then when I send this shit to my boss. :-(
 
Glad that you got a starting point, Helio.

Keep in mind is that asking questions won't hurt. It's actually quite the opposite - considering the kind of cost that is involved in setting up any kind of communications infrastructure (or any infrastructure for that matter).

Ask questions, talk to your end users, talk to management - take notes and document everything. Try and understand the core needs across the board before even calling a supplier.

Oh, as another question: considering that your organization has a sister company abroad, be free and ask how management would like sharing information with them (per project/per sale, etc).
 
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